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2.5/5, 10 Reviews
40% Recommended
100% sales valuation accuracy
0% sales fee satisfaction
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By : 'Anj'
Services : Letting(As a Tenant)
Would you recommend ? : No
I have had the MOST HORRENDOUS time dealing with this company. There is no communication between the offices, department and even the agents in the same office. I caught them out lying where they convinced me the landlord had given permission for viewings from his agent and 'very good friend' Andy, but then got a text from the landlord to say "do not let those snakes in". Furthermore over a space of 2 days, I got a call from Tom to say I was being evicted, Helen to say the rent was overdue and then Natasha to say that her and Emma were doing viewings. I had Emma from North finchley office actually shout at me when I said I did not want her to do viewings without me there (a fair request agreed with the landlord) and found Natalia in my flat doing a viewing once when I had said I would be out for the evening! This was towards the end, at the start, they refused to clean the flat or get us the parking permit from the landlord amongst many other complaints. I had gone up the formal complaints chain as per their website to the area director and have no time to do it again but I would not recommend this firm to anyone. When a company grows, measures need to be put in place to ensure consistent service and the fact they work as a firm and not as individuals which is a concept this ridiculous company has not come to terms with. They are rude, liars, and inefficient ( unless it is to collect rent when they can call 20 times a day!). Over my two years renting, I can name 15 people who have called, text and emailed me. How hard is it to have one account manager who actually knows what is going on rather than have sales ONLY deal with viewings, finance ONLY deal with payment, maintenance ONLY deal with issues and account manager ONLY deal with renewals!?
All stated above. I am so so disapponted I could not begin to state how.
No procedure set.
Last updated at 6/30/2017, 8:29:38 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 0% | £0 | £0 |
Foxtons
222 Muswell Hill Broadway, London, Greater London
N10 3SH
020 8829 4040
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By : 'Marcin'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N10
I have terrible experience with Foxtons. I lost a lot of money and time because of them! Their idea of fix is to put silicone on the mould. Control discovered some safety problems, but their biggest problem was unclear HMO status. Another example how unprofessional their employees are, is ignoring... Read Full Review
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Mumzad
By : 'Sachin'
Services : Letting( As a Tenant )
Rent PCM : £1225
Would you recommend ? : No
Postcode : N22
I had rented a property in Wood Green, Park Avenue through Foxtons who had charged me hefty fee of £420. The reason I am giving them 1 star is because while renting out the property the lettings manager told me that the landlord was very good person and the previous tenants didn't have any... Read Full Review
Very bad fees £420, given the dishonest service I was given
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Jeanette
By : 'Zoe'
Services : Letting( As a Tenant )
Rent PCM : £1560
Would you recommend ? : No
Postcode : N228
Myself and my two flat mates have endured so much over the past two years I am put off ever renting through any agency ever again! The property was handed over to us in a disgusting condition (old mouldy food in fridge, faeces in toilet), the entire tenancy was a joke to them, they took months to... Read Full Review
Expensive and I don’t really understand what I was paying for as our property management was a disaster and we did all of the work ourselves
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By : 'Verity'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
I am new to London and I was looking for a flat share in East Finchley. I only rang to make some enquiries and Sarah was absolutely fabulous. Although Foxton's do not specialise in this area, Sarah's customer service was second to none, she was extremely helpful by kindly forwarding some... Read Full Review
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By : 'Dr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NW3
Excellent service from Foxtons, led by Zenonas - he was courteous, responsive and kept me up to date with all the developments around our new home during the construction and exchange... Read Full Review
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By : 'Nicola'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N21
Kevin Scullion was very helpful in showing us many different types of properties to get an idea of what was available in our price range. He arranged viewings quickly, efficiently and answered texts, calls and emails politely and promptly. He made the daunting prospect of purchasing a property... Read Full Review
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By : 'R'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : N22
Just simply do not waste your time or your money with Foxtons. It has been hideous dealing with them from start to finish. I got constantly batted from person to person, nothing was done in a timely manner and the whole experience is one I wouldn't want my worst enemy to go through. When you... Read Full Review
Treated me like a customer and a human being and listened to my issues at the time and not fobbed me off. JOKE FROM START TO FINISH
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By : 'Ian'
Services : Letting( As a Tenant )
Would you recommend ? : No
I was in a managed property being managed by Foxton's. When I actually wanted anything, they never got back to me. I ended up having to find out the details of what I wanted on my own. I also found them to be very inflexible. The problems really started when i handed in my notice the terms of the... Read Full Review
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By : 'Carissa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Yesterday I had the pleasure of viewing a number of your rentals with Jill. I would just like to pass on a note that she is by far the best estate agent that I have every delt with. She is extremely professional and has a fantastic personality. She is extremely knowledgeable of the area, and for a... Read Full Review
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By : 'Anj'
Services : Letting( As a Tenant )
Would you recommend ? : No
I have had the MOST HORRENDOUS time dealing with this company. There is no communication between the offices, department and even the agents in the same office. I caught them out lying where they convinced me the landlord had given permission for viewings from his agent and 'very good friend'... Read Full Review
All stated above. I am so so disapponted I could not begin to state how.
