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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.5/5, 344 Reviews
91% Recommended
100% sales valuation accuracy
84% sales fee satisfaction
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Magda
By : 'DT'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SW2
Quite simply THE WORST ESTATE AGENCY TEAM I'VE EVER HAD TO DEAL WITH. Incompetency is rife and commonplace in this branch, from the roots all the way up to the branch manager. They are all as bad as each other, willing to cheat, lie and steal to ensure there is an extra £ in their pocket. They have absolutely no regard for the wellbeing of their tenants, or landlords for that matter. In addition to this, they are completely and utterly useless at their jobs. If you are a landlord, DO NOT let Beresford manage your property, they could not organise a piss up in a brewery, and then they would lie about why they couldn't do it. Due to the amount of issues we've had, I really do not know where to start. How about a problem which was meant to be sorted within the first two weeks of our tenancy (in our tenancy agreement), still not resolved upon moving out. How about forgetting you didn't have the correct front door key on 4 separate occasions, resulting in one of us having to leave work to let you in the property. This is one for the landlords, their sub-contractors don't meet British Standards and charge extortionate amounts for cheap equipment and poor workmanship. Our boiler needed replacing, they charged our landlord £2100 - the plumber was there for 3 hours and the boiler cost £430 when Googled. You do the maths. When talking about contracts, they will happily contradict themselves time and time again just so they don't have to admit that angels such as themselves make mistakes. Thank god we moved house, unfortunately this meant negotiating our deposit return with Beresford, we were expecting a battle and thats what we got. They initially tried charging us over £750 in damage, all of these charges related to damage that was either already present upon moving in or was just completely fabricated. We got in contact with the new tenants and visited the property to see that not one piece of work we had been charged for had actually been carried out, we took pictures and finally resolved the deposit dispute, accepting a singular £20 charge. IN CONCLUSION, I could not advise more heavily against using Beresford Residential for any of your property needs.
By : Joe Laurence
Nov 23, 2016Dear 'DT', I'm sorry to hear that you feel let down by our service. I have looked into the issues you raised and believe that the problem with the keys arose due to the locks on the property being changed without us being notified. Which then lead to us booking contractors that could not gain access. I can assure you that all the contractors we use meet the required standards as per UK legislation and are fully insured. The plumber that attended your property to change the boiler is a member of the Gas Safe scheme, and his quote was provided to, and accepted by, the landlord prior to him attending the property. With regard deposit deductions, these are based upon the evidence provided by an independent inventory clerk which is then detailed in the check in and check out reports. As the managing agent we then act on the instruction of the landlord to communicate to you a figure for deductions that they feel is fair. I'm pleased that in your case we managed to find a compromise that all parties were happy with. We wish you the very best with your onward move. Best Wishes Beresford Residential
Please contact the branch for details
Last updated at 6/10/2019, 4:03:09 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 84.00% | £22,000 | £855,050 |
Stirling Ackroyd
91 Acre Lane, London, Greater London
SW2 5TU
020 7326 7450
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Omar
By : 'Chima'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SE13
I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s very patience and timely compliance is adorable. I will not hesitate to recommend him to friends and family . I am looking forward to do more transactions with... Read Full Review
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Karina
By : 'Joe'
Services : Property Management
Would you recommend ? : Yes
Postcode : SW8
Recently worked with Karina and found her to be extremely helpful and most importantly, super responsive. Would recommend her in the... Read Full Review
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Karina
Maurice
By : 'Perseus'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : BH1
We have used Beresford Residential on many occasions over the past 11yrs to find new tenants for our properties and we had another exceptional service from them. We don't usually post reviews but we would like to take this opportunity to thank Karina Selway for the very efficient and... Read Full Review
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Karina
By : 'A'
Services : Letting( As a Tenant )
Rent PCM : £3100
Would you recommend ? : Yes
Postcode : SW9
The agents we were in contact with were always very helpful and replied very promptly. Karina was extremely helpful and friendly and actioned any issues we had as soon as possible, which was much... Read Full Review
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Maurice
Ellie
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : SW2
Keeping it short ...Over the last 18 months Beresford Residential have been my Letting Agent, Property Manager and sold my property (under quite difficult circumstances) made it stress free with great communication with prompt personal... Read Full Review
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Josh
By : 'Immi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE15
Josh showed me round the property and was really great at answering all my questions and getting back to me quickly. Highly... Read Full Review
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Maurice
By : 'Sam'
Services : Letting( As a Owner )
Rent PCM : £425000
Would you recommend ? : Yes
Postcode : SW2
Maurice and the team did everything to make the selling process as smooth as possible. They're ability to mediate between buyer, vendor and solicitors really helped get the deal over the line. Would strongly recommend using Beresfords and will be using them again in the... Read Full Review
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Karina
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £866
Would you recommend ? : Yes
Postcode : CM2
We used Beresford Residential in Brixton to assist us in finding the perfect flat. The staff were extremely helpful in answering our questions and clarifying various aspects of the tenancy process - particularly Karina and Rex. The staff were also very patient and sorted out any issues in terms of... Read Full Review
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Ty
Ryan
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £2275
Would you recommend ? : Yes
Postcode : SW2
We have been really impressed with Ty and the team at Beresford Residential. Ty worked effortlessly to secure a virtual viewing on a property and was constantly contactable and responsive re: questions we had. From submitting our offer, Ty touched based with us to keep us in the loop with the... Read Full Review
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Josh
By : 'Erika'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW2
Excellent service from Maurice. Very easy to get a hold of and great communication. Very capable and pleasant. Josh was also good sales contact, answered questions and provided timely responses to... Read Full Review
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Khalisha
By : 'Priscilla'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Very attentive and careful with the customer. We love her very professional and agile approach to our rental process... Read Full Review
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Karina
By : 'H'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW9
I've been a landlord with Berefords for several years and Karina has been a fantastic property manager. She's been incredibly helpful and supportive with several difficult issues. Would not have anyone else! Highly... Read Full Review
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Karina
By : 'Ruby'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : SE19
Karina has been a helpful property manager. She answers queries in a prompt and clear manner, and is friendly to liaise... Read Full Review
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Karina
By : 'Tabitha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
My partner and I have very much enjoyed living where we are and our agent, Karina, has made the experience that much better. We have had a few issues with the property, but whenever we have Karina has picked up our calls, responded to our emails and always looked out for us. Her friendly and... Read Full Review
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Karina
By : 'Bob'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE27
I have been very happy with the services offered by Beresford Residential. They have done everything they said they would at a reasonable charge. Karina has always kept us up to speed with what's going... Read Full Review
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Paris
By : 'Borja'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : SE27
Agent arived Punctual to the viewing apointment, very polite and straight forward service with everything sorted in a couple of... Read Full Review
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Karina
By : 'Melissa'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SW9
Karina Selway has been such an excellent point of contact, helping everything run smoothly when I was moving into my property. A really professional and friendly property manager who goes the extra mile. I would definitely recommend Karina and she delivered amazing customer service which made our... Read Full Review
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Karina
By : 'James'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW16
Karina Selway manages my properties in London and has done a brilliant job this year. I really appreciate all her help and hard work thank you, James... Read Full Review
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Khalisha
By : 'Igran'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
I was given a warm welcome by Khalisha, not only did she help me find my dream flat but she was also attentive to me as a customer. I trusted her completely and it paid off! Her work ethic and how I was dealt with was amazing! She is definitely the person to go to when looking for a place to call... Read Full Review
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Maurice
By : 'Robyn'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : SW9
Worst experience renting here, first and last time! We rented a property to find out it was infested with red ants, didn't get moved so if renting secker house the whole block is full of them and extremely uncomfortable to live with. (They crawl all over your body) Customer service wise I... Read Full Review
By : Beresford Residential
Dec 1, 2020Dear Robyn, It is very disappointing to read your comments as we went above and beyond in respect of trying to assist with this problem. The landlord decided that they themselves would deal directly ...
