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Cheltenham, GL50
3.3/5, 34 Reviews
53% Recommended
100% letting valuation accuracy
73% letting fee satisfaction
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1 Star Review
By : 'JKE'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : GL50
Feb 7, 2018
People found this helpful2
Been into this letting agent twice (18 months apart) to register for a flat to rent. Each time spoke to that same girl, whose name i annoyingly cannot remember. Each time she seemed more interested in eating maltesers than talking to us. Once we were successfully registered with them, all we received was non-sense text messages. Even though we have asked to remove us from their database, we still receive these messages. We were looking for a 1 bedroom flat in town for circa £700pcm. CGT have just sent me a message for a studio flat in River Leys for £400 - probably not big enough for two people? There approach to business appears to be, throw as much shit at the wall as possible and see what sticks. Stick well clear, they are the type of estate agent that gives estate agents bad names - they're not all like this, go elsewhere. Shame no stars isn't an option.
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Charlotte cooper
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 73.00% | £415 | £1,200 |
Address
CGT Lettings
119 The Promenade, Cheltenham, Gloucestershire
GL50 1NW
01242 253325
Services offered
- Sales
- Lettings
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CGT Lettings Branches (View All 5)
Grateful landlord and ...
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5 Star Review
Daniel
By : 'C'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : GL52
Nov 2, 2021
People found this helpful0
We have used the Cheltenham branch of CGT for several years now and found them simple to deal with and easy to get hold of and communicate with. We have always found every team member helpful and good to deal with lately Dan and Sam have really helped us. Thank you to you... Read Full Review
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C and J. Hill said about CGT Lettings
Services : Letting( As a Owner )Date: 2nd Nov 2021
We have used the Cheltenham branch of CGT for several years now and found them simple to deal with and easy to get hold of and communicate with. We have always found every team member helpful and good to deal with lately Dan and Sam have really helped us. Thank you to you all.
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Appreciated & ...
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5 Star Review
Julia
By : 'Yvonne'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : GL50
Jul 28, 2021
People found this helpful0
Appreciated for you and your team’s super Fast and quick action to negotiate with landlord, therefore I can get the temporary tenancy agreement to confirm my son’s school place before the school closed for summer... Read Full Review
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Yvonne Lam said about CGT Lettings
Services : Letting( As a Tenant )Date: 28th Jul 2021
Appreciated for you and your team’s super Fast and quick action to negotiate with landlord, therefore I can get the temporary tenancy agreement to confirm my son’s school place before the school closed for summer holiday!
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2 Star Review
By : 'Mm'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL51
Jul 8, 2021
People found this helpful1
Have been renting through CGT for a while, not the best Agency by a long shot - we have rented through others previously. Feel let down... Read Full Review
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Mm said about CGT Lettings
Services : Letting( As a Tenant )Date: 8th Jul 2021
Have been renting through CGT for a while, not the best Agency by a long shot - we have rented through others previously. Feel let down tremendously.
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Everything ...
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4 Star Review
By : 'Grace'
Services : Letting( As a Tenant )
Rent PCM : £590
Would you recommend ? : Yes
Postcode : GL50
Mar 2, 2021
People found this helpful0
For now everything works smoothly with this estate agency. I hope it keep going well for the future during my... Read Full Review
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Grace said about CGT Lettings
Services : Letting( As a Tenant )Date: 2nd Mar 2021
For now everything works smoothly with this estate agency. I hope it keep going well for the future during my tenancy
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It’s my first time ...
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5 Star Review
Sam
By : 'Lee'
Services : Letting( As a Owner )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : GL51
Feb 25, 2021
People found this helpful0
It’s my first time renting my property and CGT have been brilliant so far walking me through all the steps and being on hand to provide advice at a moments notice. Sam has been exceptional at getting back and giving me pointers where needed. I’m really happy with the service so... Read Full Review
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Lee said about CGT Lettings
Services : Letting( As a Owner )Date: 25th Feb 2021
It’s my first time renting my property and CGT have been brilliant so far walking me through all the steps and being on hand to provide advice at a moments notice. Sam has been exceptional at getting back and giving me pointers where needed. I’m really happy with the service so far
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CGT Cheltenham are ...
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5 Star Review
Sam
By : 'Charlotte'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL52
Dec 6, 2020
People found this helpful0
CGT Cheltenham are incredible, just want to say a huge thank you to Sam and team for always being so helpful and speedy with... Read Full Review
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Charlotte cooper said about CGT Lettings
Services : Letting( As a Owner )Date: 6th Dec 2020
CGT Cheltenham are incredible, just want to say a huge thank you to Sam and team for always being so helpful and speedy with everything.
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5 Star Review
Julia
By : 'Ashley'
Services : Letting( As a Tenant )
Rent PCM : £820
Would you recommend ? : Yes
Postcode : GL50
Nov 12, 2020
People found this helpful0
Very smooth and easy process from start to finish. Becky showed me a property and helped negotiate rates. Then Julia finished off the paperwork and I was in within 2 weeks. Great team and my house feels like home... Read Full Review
Comments (0)Very smooth and easy process from start to finish.
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Ashley Jennings said about CGT Lettings
Services : Letting( As a Tenant )Date: 12th Nov 2020
Very smooth and easy process from start to finish.
Becky showed me a property and helped negotiate rates. Then Julia finished off the paperwork and I was in within 2 weeks.
Great team and my house feels like home already.
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CGT Lettings have been an ...
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5 Star Review
Sam
By : 'Caroline'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL54
Oct 21, 2020
People found this helpful0
CGT Lettings have been an instrumental part of settling my family in the UK, having moved continents a year ago. They negotiated our rental agreement and helped us navigate our move with sound advice and empathy. They have always been professional and helpful with all their dealings with us. It... Read Full Review
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Caroline Anderson said about CGT Lettings
Services : Letting( As a Tenant )Date: 21st Oct 2020
CGT Lettings have been an instrumental part of settling my family in the UK, having moved continents a year ago. They negotiated our rental agreement and helped us navigate our move with sound advice and empathy. They have always been professional and helpful with all their dealings with us. It has been a pleasure working with them.
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My partner and I have ...
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5 Star Review
Sam
Julia
By : 'Toby'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : GL50
Sep 6, 2020
People found this helpful0
My partner and I have recently just moved into our new home with the wonderful assistance of the CGT Lettings Cheltenham team. Moving house is never an easy process, however the team at CGT Lettings have made everything so easy and the transition has been extremely smooth. I have lived in many... Read Full Review
Comments (0)My partner and I have recently just moved into our new home with the wonderful assistance of the CGT Lettings Cheltenham team.
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Toby Harris said about CGT Lettings
Services : Letting( As a Tenant )Date: 6th Sep 2020
My partner and I have recently just moved into our new home with the wonderful assistance of the CGT Lettings Cheltenham team.
Moving house is never an easy process, however the team at CGT Lettings have made everything so easy and the transition has been extremely smooth. I have lived in many rental properties around the Cheltenham area in the past few years and would have to say that CGT Lettings has been so far the best letting agents I have ever worked with - I can tell already that this is a team who really cares about their tenants and wants to ensure that everything is perfect for you before you move into your new home - This has mostly certainly been the case for me and my partner.
CGT Lettings have been extremely supportive in answering all our questions within a quick timescale and raising concerns with the landlord on our behalf (as there tends to be a lot of questions before signing into a long term tenancy agreement!). They have been really helpful in guiding us through all the legalities of the contracts and the setup of the agreement - Even offering us the 'flatfair' deposit option, which is something that not many letting agents in Cheltenham do.
Overall, a very professional, friendly and welcoming team - My partner and I are very much looking forward to a long and easy tenancy term with the support from CGT Lettings in Cheltenham.
Many thanks to the branch manager Sam and his team for everything so far!
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Fantastic service and ...
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5 Star Review
Julia
By : 'Kanoksak'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : GL50
Aug 25, 2020
People found this helpful0
Fantastic service and friendly staff. Thank you to George,Sam,Becky and Julia for providing quick responses to all of my... Read Full Review
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Kanoksak Siripongsawalee said about CGT Lettings
Services : Letting( As a Tenant )Date: 25th Aug 2020
Fantastic service and friendly staff. Thank you to George,Sam,Becky and Julia for providing quick responses to all of my questions.
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Simply ...
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5 Star Review
Sam
George
By : 'Neil'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL52
May 19, 2020
People found this helpful0
CGT went above and beyond what I expected from a lettings agent (and I have high expectations having trained and coached thousands of agents on leadership, business growth and marketing). They made the whole process feel really easy and stress free. Special mention to both Sam and George from the... Read Full Review
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Neil said about CGT Lettings
Services : Letting( As a Tenant )Date: 19th May 2020
CGT went above and beyond what I expected from a lettings agent (and I have high expectations having trained and coached thousands of agents on leadership, business growth and marketing). They made the whole process feel really easy and stress free. Special mention to both Sam and George from the Cheltenham office who gave outstanding customer service and support.
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I have had nothing but ...
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5 Star Review
Sarah
By : 'Dawn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL2
Dec 19, 2019
People found this helpful0
I have had nothing but support from Sarah Green who has helped with the check out process. She kept us informed & up to date... Read Full Review
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Dawn Bicknell said about CGT Lettings
Services : Letting( As a Owner )Date: 19th Dec 2019
I have had nothing but support from Sarah Green who has helped with the check out process. She kept us informed & up to date throughout.
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Disgusting. This Agency is ...
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1 Star Review
By : 'Vanessa'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : GL52
Dec 2, 2019
People found this helpful0
Disgusting. This Agency is refusing to fulfil their obligations in law re. maintenance and repair of our flat.... Issues that were apparent on moving in, that we have repeatedly reported and we recorded in out inventory. The member of staff we are dealing with in the Maintence Hub is argumentative ... Read Full Review
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Vanessa COX said about CGT Lettings
Services : Letting( As a Tenant )Date: 2nd Dec 2019
Disgusting. This Agency is refusing to fulfil their obligations in law re. maintenance and repair of our flat.... Issues that were apparent on moving in, that we have repeatedly reported and we recorded in out inventory. The member of staff we are dealing with in the Maintence Hub is argumentative and obstructive and provides bizarre excuses for dis repair and refusal to repair. The white goods provided as part of our tenancy are in disrepair, the heating isn't working, there's no service history and repairs need to be made to the plumbing. Despite reporting these since moving in, repairs have been refused. This is no way to treat fabulous tenants such as us.
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1 Star Review
By : 'El'
Services : Letting( As a Tenant )
Rent PCM : £810
Would you recommend ? : No
Postcode : GL50
Sep 28, 2019
People found this helpful0
I have had nothing but problems from CGT. Lies, misinformation and a total lack of transparency, and now switching over to a new letting agency at our Landlord's decision, they've magically lost our contract despite us paying £68 for renewal (a mere week before such fees... Read Full Review
Comments (0)I have had nothing but problems from CGT.
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El Emmins said about CGT Lettings
Services : Letting( As a Tenant )Date: 28th Sep 2019
I have had nothing but problems from CGT.
Lies, misinformation and a total lack of transparency, and now switching over to a new letting agency at our Landlord's decision, they've magically lost our contract despite us paying £68 for renewal (a mere week before such fees were made illegal, I might add). DO NOT USE. They're dishonest, disrespectful and difficult. In one week I've had more respect and care from our new letting agent than in 15 months with CGT - maybe now our maintenance issue we've been reporting for over a year might be fixed...
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Positive start with Becky ...
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3 Star Review
By : 'Chloe'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : 444H
Jun 23, 2019
People found this helpful0
Positive start with Becky showing the property. Staff all helpful and friendly but communication between different departments not a strength and had several issues because of... Read Full Review
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Chloe Phillips said about CGT Lettings
Services : Letting( As a Tenant )Date: 23rd Jun 2019
Positive start with Becky showing the property. Staff all helpful and friendly but communication between different departments not a strength and had several issues because of this.
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Shocking level of service, ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : GL51
Mar 7, 2019
People found this helpful2
After 4.5 yrs of tenancy I am in the early stages of what appears to be a fight to get return of my deposit. Their Agent, during checkout inventory, basically made a comment that the property needs to be clean in readiness for new tenant. Having just paid out £250 to a professional company for a... Read Full Review
Comments on Agent Fees
A mockery!
Comments (0)After 4.5 yrs of tenancy I am in the early stages of what appears to be a fight to get return of my deposit. Their Agent, during checkout inventory, basically made a comment that the property needs to be clean in readiness for new tenant. Having just paid out £250 to a professional company for a full end of tenancy clean (including carpet and oven), I was shocked. When I informed them and sent the invoice, response was Landlord maintains it needs cleaning!!! Basically told me to take my complaint to the TDS (which of course I will). Said that property had to be returned in EXACT same condition, which of course is not true, as have to allow for almost 5 years of FW&T and if I did hand back in same condition, new tenant would be flea-bitten (as I and family were when moved in).
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John Wright said about CGT Lettings
Services : Letting( As a Tenant )Date: 7th Mar 2019
After 4.5 yrs of tenancy I am in the early stages of what appears to be a fight to get return of my deposit. Their Agent, during checkout inventory, basically made a comment that the property needs to be clean in readiness for new tenant. Having just paid out £250 to a professional company for a full end of tenancy clean (including carpet and oven), I was shocked. When I informed them and sent the invoice, response was Landlord maintains it needs cleaning!!! Basically told me to take my complaint to the TDS (which of course I will). Said that property had to be returned in EXACT same condition, which of course is not true, as have to allow for almost 5 years of FW&T and if I did hand back in same condition, new tenant would be flea-bitten (as I and family were when moved in).
I then had an offer from the cleaning company to return for a free full re-clean to a 'satisfactory' state required by CGT. Their response was that 'this would cause too much work for them', they 'prefer to keep the cleaning 'in house' and turned the offer down, quoting £130 for a SECOND clean!! Interesting that they prefer 'in house'. Even told me that this 'should be a lesson for me the next time round'. Then out of the blue they contacted me to state Landlord had agreed with my proposal, so I booked them for the NEXT DAY. Several minutes later I got another email stating that they had 'forgot' that they had already instructed their own cleaners to carry out the task. So I had to then cancel. Today they asked if I would pay a reduced sum of £70, which I have declined as I could have got a second professional clean free of charge. For last 20 months another Landlord took upon themselves to barricade/blockade rear garden access, which I reported numerous times, and still the Agent nor Landlord have rectified this. Imagine my shock today, when I visited and found a NEW GATE in place (coincidentally 2 days before new tenant moves in!!!). Other issues took between 8-10 months from reporting to rectification. Quick enough to take your money, and keep it, but very slow in responding and sorting. Would not recommend to anyone. I was previously with HMT Lettings and had no issues whatsoever.
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1 Star Review
Dawn
Mo
By : '.....'
Services : Letting( As a Tenant )
Rent PCM : £760
Would you recommend ? : No
Postcode : GL51
Mar 5, 2019
People found this helpful1
They are lie and lie and lie to people to get them into the property,even when no fixed heating or water,or blockages in a toilets,they put the phone down on you by anger soon you tell them something broken and need to fixed! Also good at shout it at you,and Slag landlord off! They fined anything... Read Full Review
Comments on Agent Fees
She’s slag landlord off,scream shout on people lie to our face
Comments (0)They are lie and lie and lie to people to get them into the property,even when no fixed heating or water,or blockages in a toilets,they put the phone down on you by anger soon you tell them something broken and need to fixed! Also good at shout it at you,and Slag landlord off! They fined anything and anything to took your mo egy off from the deposits,they do not like to pay your money back! I been to right move plus Martin Co and they give you exceptional service and a good house where actually everything is working inside!
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..... said about CGT Lettings
Services : Letting( As a Tenant )Date: 5th Mar 2019
They are lie and lie and lie to people to get them into the property,even when no fixed heating or water,or blockages in a toilets,they put the phone down on you by anger soon you tell them something broken and need to fixed! Also good at shout it at you,and Slag landlord off! They fined anything and anything to took your mo egy off from the deposits,they do not like to pay your money back! I been to right move plus Martin Co and they give you exceptional service and a good house where actually everything is working inside!
Think twice before you even think you go to cgt! Plus they really don't know how to deal with customers,they should all go to some cours to teach them how to speak with people! My baby suffered a lot whos 1 year because they didn't dealt with things in a house! Do Not Go to them!
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Been into this letting agent ...
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1 Star Review
By : 'JKE'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL50
Feb 7, 2018
People found this helpful2
Been into this letting agent twice (18 months apart) to register for a flat to rent. Each time spoke to that same girl, whose name i annoyingly cannot remember. Each time she seemed more interested in eating maltesers than talking to us. Once we were successfully registered with them, all we... Read Full Review
Comments (0)Been into this letting agent twice (18 months apart) to register for a flat to rent. Each time spoke to that same girl, whose name i annoyingly cannot remember. Each time she seemed more interested in eating maltesers than talking to us.
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JKE said about CGT Lettings
Services : Letting( As a Tenant )Date: 7th Feb 2018
Been into this letting agent twice (18 months apart) to register for a flat to rent. Each time spoke to that same girl, whose name i annoyingly cannot remember. Each time she seemed more interested in eating maltesers than talking to us.
Once we were successfully registered with them, all we received was non-sense text messages. Even though we have asked to remove us from their database, we still receive these messages.
We were looking for a 1 bedroom flat in town for circa £700pcm. CGT have just sent me a message for a studio flat in River Leys for £400 - probably not big enough for two people?
There approach to business appears to be, throw as much shit at the wall as possible and see what sticks.
Stick well clear, they are the type of estate agent that gives estate agents bad names - they're not all like this, go elsewhere.
Shame no stars isn't an option.
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A really positive team of ...
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5 Star Review
Nadine
By : 'Kawsar'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL52
Jul 27, 2017
People found this helpful0
A really positive team of people at CGT lettings. Nadine especially was a helpful and enthusiastic person to have on board, always remaining optimistic despite the challenges of ongoing works at the... Read Full Review
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Kawsar said about CGT Lettings
Services : Letting( As a Owner )Date: 27th Jul 2017
A really positive team of people at CGT lettings. Nadine especially was a helpful and enthusiastic person to have on board, always remaining optimistic despite the challenges of ongoing works at the property.
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Been dealing with the ...
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1 Star Review
By : 'disappointed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL53
Jun 28, 2017
People found this helpful4
Been dealing with the Cheltenham branch for a year and a half and would certainly never use this letting agency again. We have been left stranded with leaks and no washing machine facilities or fridge on various occasions - the staff are rude on the phone, patronising, forget emails and don't pass... Read Full Review
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disappointed tenant said about CGT Lettings
Services : Letting( As a Tenant )Date: 28th Jun 2017
Been dealing with the Cheltenham branch for a year and a half and would certainly never use this letting agency again. We have been left stranded with leaks and no washing machine facilities or fridge on various occasions - the staff are rude on the phone, patronising, forget emails and don't pass on messages. We have now had 6 people round to 'fix' our washer/ dryer in the space of a couple months because CGT will not organise a new machine to be fitted even after being told by the plumber we need a new one. The various 1 star reviews certainly show we are not a one off case and this company should be avoided at all costs.
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Last updated at 2/24/2017, 5:08:21 AM by allAgents
