By : 'Kerry' Services : Sales(As a Vendor) Would you recommend ? : Yes Postcode : SP10
Feb 24, 2018
People found this helpful0
Everyone at Connells were very helpful, friendly and honest. Ash was there to help us throughout our whole process and feel reassured at all times. I felt that Ash really put all his effort to help the process go as quickly as possible. So I would like to take the opportunity to thank Ash and say I would reccomend Connells Andover.
Comments on Agent Fees
Expensive by very good.
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By : 'Good' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SP11
Mar 31, 2019
People found this helpful0
Ollie, helped us with our rental search showing us 2 really good properties. He was helpful, efficient and patient and not at all what we had half expected from an estate agent!
Moving into a rental after years of owning our own property our expectations were surpassed.
Would recommend Connells... Read Full Review
Services : Letting( As a Tenant )Date: 31st Mar 2019
Ollie, helped us with our rental search showing us 2 really good properties. He was helpful, efficient and patient and not at all what we had half expected from an estate agent! Moving into a rental after years of owning our own property our expectations were surpassed. Would recommend Connells if Ollie is represetative of their customer service, he even cam ein on his day off to give us the keys.
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5 Star Review
By : 'Jeevan' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SP11
Jan 30, 2019
People found this helpful0
Thank you very much to Ollie and Zoe for helping us find really qucik and good tenant for our new home.
We will be referring you to our friends because of your excellent service.
Thanks again,
Mr... Read Full Review
Services : Letting( As a Owner )Date: 30th Jan 2019
Thank you very much to Ollie and Zoe for helping us find really qucik and good tenant for our new home. We will be referring you to our friends because of your excellent service. Thanks again, Mr Gurung
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complaints ...
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1 Star Review
Elizabeth-Jane
Lily
By : 'rubbish' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : No Postcode : SP10
Sep 3, 2018
People found this helpful0
we came all the way from bournemouth & was waiting outside the property in chalton at a cost of 60 pounds
theni phoned the office to be told it had been let were is the good service ?????? ... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Sep 2018
we came all the way from bournemouth & was waiting outside the property in chalton at a cost of 60 pounds theni phoned the office to be told it had been let were is the good service ?????? derek
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Hi,
I apologise you felt you did not receive the best service.
I have spoken with my team and they had left you a voicemail the day before your viewing and on the day of your viewing to cancel...
Finger on the ...
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4 Star Review
LUKE
By : 'Newcomers' Services : Letting( As a Tenant ) Rent PCM : £1420 Would you recommend ? : Yes Postcode : SP11
Jun 19, 2018
People found this helpful0
Luke was incredibly professional, informative and helpful in respect of the termination of our lease - a situation new to us. He followed up and confirmed everything in writing in a clear and concise manner. We are extremely grateful for his invaluable help in what can be a bit of a minefield for... Read Full Review
Comments on Agent Fees
Nothing to compare it to but given the level of service received I would rate them as high.
Services : Letting( As a Tenant )Date: 19th Jun 2018
Luke was incredibly professional, informative and helpful in respect of the termination of our lease - a situation new to us. He followed up and confirmed everything in writing in a clear and concise manner. We are extremely grateful for his invaluable help in what can be a bit of a minefield for the uninitiated. Thank you.
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Everyone at Connells were ...
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5 Star Review
Ash
By : 'Kerry' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SP10
Feb 24, 2018
People found this helpful0
Everyone at Connells were very helpful, friendly and honest. Ash was there to help us throughout our whole process and feel reassured at all times. I felt that Ash really put all his effort to help the process go as quickly as possible. So I would like to take the opportunity to thank Ash and say I ... Read Full Review
Services : Sales( As a Vendor )Date: 24th Feb 2018
Everyone at Connells were very helpful, friendly and honest. Ash was there to help us throughout our whole process and feel reassured at all times. I felt that Ash really put all his effort to help the process go as quickly as possible. So I would like to take the opportunity to thank Ash and say I would reccomend Connells Andover.
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Lily Ward was always ...
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4 Star Review
Lily
By : 'Crouch74' Services : Letting( As a Tenant ) Rent PCM : £875 Would you recommend ? : Yes Postcode : SP10
Feb 23, 2018
People found this helpful0
Lily Ward was always incredibly helpful with any issues and due to an unhelpful and difficult landlord, was regularly required.
Abby Brooks was also very helpful with getting the return of our rental deposit from the hard to get hold of landlord. Great customer service. Thank... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Feb 2018
Lily Ward was always incredibly helpful with any issues and due to an unhelpful and difficult landlord, was regularly required. Abby Brooks was also very helpful with getting the return of our rental deposit from the hard to get hold of landlord. Great customer service. Thank you.
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My flat became empty end of ...
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5 Star Review
Elizabeth-Jane
By : 'MrB' Services : Letting( As a Owner ) Rent PCM : £800 Would you recommend ? : Yes Postcode : SP10
Feb 15, 2018
People found this helpful0
My flat became empty end of January and after local advice that Connells were the "go to" company in my area, I was introduced to Elizabeth who within 2 weeks had found tenants and moved them in both painlessly and expediently.
She's been simply excellent throughout the process, and ... Read Full Review
Comments on Agent Fees
Reasonable costs as they are very hands on, and have been out to the apartment on several occasions, which is very helpful as a remote owner.
Services : Letting( As a Owner )Date: 15th Feb 2018
My flat became empty end of January and after local advice that Connells were the "go to" company in my area, I was introduced to Elizabeth who within 2 weeks had found tenants and moved them in both painlessly and expediently. She's been simply excellent throughout the process, and very much hands on. I couldn't recommend her and the team at Connells more.
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Hi Mr B,
Thank you so much for your wonderful review. It has been great working with...
Tristan has been exceptional ...
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5 Star Review
Tristan
By : 'Rob' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : CB4
Jan 11, 2018
People found this helpful1
Tristan has been exceptional in providing us with good mortgage advice both at the outset of our initial purchase two years ago, and then more recently with setting up a considerably cheaper remortgage. Tristan was invariably prompt with getting back to us, and kept us fully in the picture as his... Read Full Review
Services : Letting( As a Owner )Date: 11th Jan 2018
Tristan has been exceptional in providing us with good mortgage advice both at the outset of our initial purchase two years ago, and then more recently with setting up a considerably cheaper remortgage. Tristan was invariably prompt with getting back to us, and kept us fully in the picture as his searches developed and communications with potential lenders unfolded.
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The most appalling customer ...
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1 Star Review
By : 'Ex' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : SP11
Sep 17, 2017
People found this helpful0
The most appalling customer service I have experienced from a company in a long time. Used them to let out our property and appeared to start well but quickly had to start chasing for seemingly anything that was in a least bit outside what was the 'norm'. Tenants were even in our property at one... Read Full Review
Comments on Agent Fees
Management fees are shocking for the level of service.
Services : Letting( As a Owner )Date: 17th Sep 2017
The most appalling customer service I have experienced from a company in a long time. Used them to let out our property and appeared to start well but quickly had to start chasing for seemingly anything that was in a least bit outside what was the 'norm'. Tenants were even in our property at one point prior to full agreement of state of property left by previous tenants due to absolute incompetence by staff. Once this was agreed it then took more chasing for Connells to release the deposit to the previous tenants. I lost count of the number of times I had to ask for my name to be corrected on the contract. Stopped our contract with them over a month ago to go it alone and still waiting for the float that is held against our account to be released to us (I was informed I actually had to request this rather than it being done automatically at the end of the contract). Will never use them again and will advise anyone I come across not to use them.
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Love connells
These guys ...
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5 Star Review
Tristan
By : 'Ormsby87' Services : Sales( As a Vendor ) Sold price : £187000 Would you recommend ? : Yes Postcode : SP10
Jun 19, 2017
People found this helpful1
Love connells
These guys made a stressful event very calming and understood all concerns and worries and took them in their stride with great reassurance everything would be dealt with... which it was professionally and quickly. Tristan got us through the never ending financials with great success ... Read Full Review
Services : Sales( As a Vendor )Date: 19th Jun 2017
Love connells
These guys made a stressful event very calming and understood all concerns and worries and took them in their stride with great reassurance everything would be dealt with... which it was professionally and quickly. Tristan got us through the never ending financials with great success and professionalism. A big shout to joe who started us on this venture but due to promotion was unable to see it through (although regualr contact was made to see how it was going) so was passed to dion who done a great job of finalising the sale as well as finding us our forever home too. Would recommend connells 110%
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Great service! Clear advice. ...
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5 Star Review
Tristan
By : 'Sam' Services : Mortgages Would you recommend ? : Yes Postcode : SO50
Jun 8, 2017
People found this helpful3
Great service! Clear advice. Tristan made it all seem very simple and gave us a lot of confidence prior to our property search. He arranged the mortgage quickly and was always more than happy to help with any questions we had regarding the buying process. Very professional, friendly and helpful.... Read Full Review
Great service! Clear advice. Tristan made it all seem very simple and gave us a lot of confidence prior to our property search. He arranged the mortgage quickly and was always more than happy to help with any questions we had regarding the buying process. Very professional, friendly and helpful. Thank you!!!
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We were absolutely delighted ...
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5 Star Review
Ash
By : 'Tim' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : SO21
Feb 28, 2017
People found this helpful3
We were absolutely delighted with the excellent service we received in the purchase of our new property. All the staff were extremely knowledgeable, considerate, kind and professional in their approach making each step in the process easier for us. Ash in particular, the branch manager, kept the... Read Full Review
We were absolutely delighted with the excellent service we received in the purchase of our new property. All the staff were extremely knowledgeable, considerate, kind and professional in their approach making each step in the process easier for us. Ash in particular, the branch manager, kept the line of communication open and if he was unavailable to speak to us directly he alway got back to us as soon as possible. We would thoroughly recommend Connell's to anyone.
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From a long time tenant you ...
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1 Star Review
By : 'Touchstone' Services : Letting( As a Tenant ) Rent PCM : £465 Would you recommend ? : No Postcode : S7
Jul 23, 2016
People found this helpful2
From a long time tenant you could not get poorer customer service. Repairs are subbed out to non local companies who will not ring you to tell you they are here. If you are not in they will not ring. They will just leave. They advertise low rents which will increase anually every year. I have... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Jul 2016
From a long time tenant you could not get poorer customer service. Repairs are subbed out to non local companies who will not ring you to tell you they are here. If you are not in they will not ring. They will just leave. They advertise low rents which will increase anually every year. I have had 6 rent increases amounting to over 25% of the original rent. Avoid letting through them.
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Hi,
Unfortunately this review does not relate to Connells Andovers Services. Touchstone are a client of ours of which we simply provide a "tenant find only" service, therefore, we have...
They got me a better price ...
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5 Star Review
Ash
By : 'Ash' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SP10
Jan 18, 2016
People found this helpful3
They got me a better price then I expected and My house sale was handled with care. I would reccomend this... Read Full Review
Services : Sales( As a Vendor )Date: 18th Jan 2016
They got me a better price then I expected and My house sale was handled with care. I would reccomend this agent.
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Tried for over a week to view ...
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1 Star Review
By : 'Robby' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No
Oct 18, 2015
People found this helpful8
Tried for over a week to view a property to be told that they could not contact the vendor when it had already been sold. Arranged another viewing and Connells did not turn... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 18th Oct 2015
Tried for over a week to view a property to be told that they could not contact the vendor when it had already been sold. Arranged another viewing and Connells did not turn up.
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I wanted to pen a brief note ...
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5 Star Review
Chris
Lily
By : 'Jan' Services : Letting( As a Owner ) Rent PCM : £980 Would you recommend ? : Yes Postcode : SP10
Sep 23, 2015
People found this helpful2
I wanted to pen a brief note to express our thanks for the excellent commitment and service provided throughout the entire process from purchase through to the sourcing of a tenant for our new property at Wolversdene Gate.
We look forward to a long and prosperous relationship between ourselves... Read Full Review
Services : Letting( As a Owner )Date: 23rd Sep 2015
I wanted to pen a brief note to express our thanks for the excellent commitment and service provided throughout the entire process from purchase through to the sourcing of a tenant for our new property at Wolversdene Gate.
We look forward to a long and prosperous relationship between ourselves and Connells letting and management services.
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Pleasant team and very ...
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5 Star Review
By : 'Sarah' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : Yes Postcode : SP10
Mar 1, 2015
People found this helpful2
Pleasant team and very helpful even offered me coffee. They were deferent then the other agents in Andover. Thank... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 1st Mar 2015
Pleasant team and very helpful even offered me coffee. They were deferent then the other agents in Andover. Thank you
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I pride myself on being ...
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5 Star Review
Ash
By : 'Joe' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SP10
Dec 2, 2013
People found this helpful2
I pride myself on being straight forward to deal with and my word is my bond. I have to say Ash dealt with my sale in the same manner. I was really appreciative of the consistent respect and honest way I was treated. Keep up the good... Read Full Review
I pride myself on being straight forward to deal with and my word is my bond. I have to say Ash dealt with my sale in the same manner. I was really appreciative of the consistent respect and honest way I was treated. Keep up the good work.
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Worst experience of my life! ...
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1 Star Review
By : '101Seagulls' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : RG28
Jun 9, 2013
People found this helpful5
Worst experience of my life! The particulars of my flat were appalling, full of spelling mistakes, and missing words, terrible grammatical errors and key details missing. The 'revised' particulars still contained all the original errors and took an amazing 15 days to reach me. A letter dated... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 9th Jun 2013
Worst experience of my life! The particulars of my flat were appalling, full of spelling mistakes, and missing words, terrible grammatical errors and key details missing. The 'revised' particulars still contained all the original errors and took an amazing 15 days to reach me. A letter dated the 29th May was not posted out until the 3rd June - it was a franked letter so the date it went through their franking machine cannot be disputed as it was clearly on the envelope! After a staggering 25 days of total incompetence the property never was actually marketed because the property details were still in a shambles. Of course Connells could have emailed me the details but then they would have had to got my email address correct. I gave them my email address 3 times but it was beyond their capabilities. They even tried to return papers to me at the flat and were suprised when I wasnt there. They knew I didnt live there (the flat is empty - no furniture - a clue) and they had my home address anyway so what were they thinking (or possibly not thinking). On one day they rang and wanted me to fax something to them - but forgot to tell me their fax machine was out of order. All I can say if DON'T BOTHER COMPLETE AMATEURS.
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I do not rate Connells for a ...
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1 Star Review
By : 'AnnV' Services : Surveying Would you recommend ? : No
Aug 9, 2010
People found this helpful4
I do not rate Connells for a Survey at all. They are extremely poor with their detail, especially when we paid... Read Full Review
I do not rate Connells for a Survey at all. They are extremely poor with their detail, especially when we paid
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