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3.6/5, 20 Reviews
70% Recommended
100% sales valuation accuracy
80% letting valuation accuracy
100% sales fee satisfaction
60% letting fee satisfaction
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By : '101Seagulls'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : RG28
Worst experience of my life! The particulars of my flat were appalling, full of spelling mistakes, and missing words, terrible grammatical errors and key details missing. The 'revised' particulars still contained all the original errors and took an amazing 15 days to reach me. A letter dated the 29th May was not posted out until the 3rd June - it was a franked letter so the date it went through their franking machine cannot be disputed as it was clearly on the envelope! After a staggering 25 days of total incompetence the property never was actually marketed because the property details were still in a shambles. Of course Connells could have emailed me the details but then they would have had to got my email address correct. I gave them my email address 3 times but it was beyond their capabilities. They even tried to return papers to me at the flat and were suprised when I wasnt there. They knew I didnt live there (the flat is empty - no furniture - a clue) and they had my home address anyway so what were they thinking (or possibly not thinking). On one day they rang and wanted me to fax something to them - but forgot to tell me their fax machine was out of order. All I can say if DON'T BOTHER COMPLETE AMATEURS.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £187,000 | £187,000 |
| Lettings | 80% | 60% | £465 | £1,420 |
Connells
23-25 Winchester House,Winchester Street, Andover, Hampshire
SP10 2EA
01264 352207
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OLIVER
By : 'Good'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SP11
Ollie, helped us with our rental search showing us 2 really good properties. He was helpful, efficient and patient and not at all what we had half expected from an estate agent! Moving into a rental after years of owning our own property our expectations were surpassed. Would recommend Connells... Read Full Review
Fees ok
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By : 'Jeevan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SP11
Thank you very much to Ollie and Zoe for helping us find really qucik and good tenant for our new home. We will be referring you to our friends because of your excellent service. Thanks again, Mr... Read Full Review
Good
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Elizabeth-Jane
Lily
By : 'rubbish'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : SP10
we came all the way from bournemouth & was waiting outside the property in chalton at a cost of 60 pounds theni phoned the office to be told it had been let were is the good service ?????? ... Read Full Review
unethical
By : Elizabeth Yarney
Sep 24, 2018Hi, I apologise you felt you did not receive the best service. I have spoken with my team and they had left you a voicemail the day before your viewing and on the day of your viewing to cancel...
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LUKE
By : 'Newcomers'
Services : Letting( As a Tenant )
Rent PCM : £1420
Would you recommend ? : Yes
Postcode : SP11
Luke was incredibly professional, informative and helpful in respect of the termination of our lease - a situation new to us. He followed up and confirmed everything in writing in a clear and concise manner. We are extremely grateful for his invaluable help in what can be a bit of a minefield for... Read Full Review
Nothing to compare it to but given the level of service received I would rate them as high.
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Ash
By : 'Kerry'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP10
Everyone at Connells were very helpful, friendly and honest. Ash was there to help us throughout our whole process and feel reassured at all times. I felt that Ash really put all his effort to help the process go as quickly as possible. So I would like to take the opportunity to thank Ash and say I ... Read Full Review
Expensive by very good.
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Lily
By : 'Crouch74'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : SP10
Lily Ward was always incredibly helpful with any issues and due to an unhelpful and difficult landlord, was regularly required. Abby Brooks was also very helpful with getting the return of our rental deposit from the hard to get hold of landlord. Great customer service. Thank... Read Full Review
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Elizabeth-Jane
By : 'MrB'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : SP10
My flat became empty end of January and after local advice that Connells were the "go to" company in my area, I was introduced to Elizabeth who within 2 weeks had found tenants and moved them in both painlessly and expediently. She's been simply excellent throughout the process, and ... Read Full Review
Reasonable costs as they are very hands on, and have been out to the apartment on several occasions, which is very helpful as a remote owner.
By : Elizabeth-Jane Yarney
Feb 15, 2018Hi Mr B, Thank you so much for your wonderful review. It has been great working with...
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Tristan
By : 'Rob'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB4
Tristan has been exceptional in providing us with good mortgage advice both at the outset of our initial purchase two years ago, and then more recently with setting up a considerably cheaper remortgage. Tristan was invariably prompt with getting back to us, and kept us fully in the picture as his... Read Full Review
Seems reasonable to me.
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By : 'Ex'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SP11
The most appalling customer service I have experienced from a company in a long time. Used them to let out our property and appeared to start well but quickly had to start chasing for seemingly anything that was in a least bit outside what was the 'norm'. Tenants were even in our property at one... Read Full Review
Management fees are shocking for the level of service.
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Tristan
By : 'Ormsby87'
Services : Sales( As a Vendor )
Sold price : £187000
Would you recommend ? : Yes
Postcode : SP10
Love connells These guys made a stressful event very calming and understood all concerns and worries and took them in their stride with great reassurance everything would be dealt with... which it was professionally and quickly. Tristan got us through the never ending financials with great success ... Read Full Review
Very reasonable
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Tristan
By : 'Sam'
Services : Mortgages
Would you recommend ? : Yes
Postcode : SO50
Great service! Clear advice. Tristan made it all seem very simple and gave us a lot of confidence prior to our property search. He arranged the mortgage quickly and was always more than happy to help with any questions we had regarding the buying process. Very professional, friendly and helpful.... Read Full Review
Fair price for great service.
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Ash
By : 'Tim'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SO21
We were absolutely delighted with the excellent service we received in the purchase of our new property. All the staff were extremely knowledgeable, considerate, kind and professional in their approach making each step in the process easier for us. Ash in particular, the branch manager, kept the... Read Full Review
Not applicable to us
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By : 'Touchstone'
Services : Letting( As a Tenant )
Rent PCM : £465
Would you recommend ? : No
Postcode : S7
From a long time tenant you could not get poorer customer service. Repairs are subbed out to non local companies who will not ring you to tell you they are here. If you are not in they will not ring. They will just leave. They advertise low rents which will increase anually every year. I have... Read Full Review
Not worth the money.
By : Elizabeth Yarney
Sep 14, 2018Hi, Unfortunately this review does not relate to Connells Andovers Services. Touchstone are a client of ours of which we simply provide a "tenant find only" service, therefore, we have...
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Ash
By : 'Ash'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP10
They got me a better price then I expected and My house sale was handled with care. I would reccomend this... Read Full Review
Good
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By : 'Robby'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Tried for over a week to view a property to be told that they could not contact the vendor when it had already been sold. Arranged another viewing and Connells did not turn... Read Full Review
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Chris
Lily
By : 'Jan'
Services : Letting( As a Owner )
Rent PCM : £980
Would you recommend ? : Yes
Postcode : SP10
I wanted to pen a brief note to express our thanks for the excellent commitment and service provided throughout the entire process from purchase through to the sourcing of a tenant for our new property at Wolversdene Gate. We look forward to a long and prosperous relationship between ourselves... Read Full Review
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By : 'Sarah'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : SP10
Pleasant team and very helpful even offered me coffee. They were deferent then the other agents in Andover. Thank... Read Full Review
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Ash
By : 'Joe'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP10
I pride myself on being straight forward to deal with and my word is my bond. I have to say Ash dealt with my sale in the same manner. I was really appreciative of the consistent respect and honest way I was treated. Keep up the good... Read Full Review
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By : '101Seagulls'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG28
Worst experience of my life! The particulars of my flat were appalling, full of spelling mistakes, and missing words, terrible grammatical errors and key details missing. The 'revised' particulars still contained all the original errors and took an amazing 15 days to reach me. A letter dated... Read Full Review
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By : 'AnnV'
Services : Surveying
Would you recommend ? : No
I do not rate Connells for a Survey at all. They are extremely poor with their detail, especially when we paid... Read Full Review