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Islington, London N1
2.7/5, 18 Reviews
39% Recommended
0% letting valuation accuracy
33% letting fee satisfaction
No Description Found
"We have been extremely happy..."
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5 Star Review
roz
Guy
By : 'Sian'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : N14H
Jan 16, 2018
People found this helpful0
We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy was a natural first choice when we decided to sell a few years later. Again, his understanding of the market was spot on, neither overvaluing or undervaluing our house, as evidenced by our getting a regular stream of viewings from the moment the house went on the market. We had our first offer within a few weeks. Roz took over the selling of the house after the initial valuation and was equally experienced and professional. Selling a house can be a roller coaster experience, but Roz was always there to guide and advise, always reassuring and solution focussed whenever some unexpected development sent me into a tailspin. She was excellent at showing the house, building a good relationship with us and also with our buyers. During the time our house has been on the market, both Guy and Roz have taken annual leave. In both instances their handover was extremely thorough, which meant there was always one of them at the end of a phone to answer questions if necessary. Roz was also an excellent go between between ourselves and the solicitor. We had originally considered selling the house without an Estate Afent, but we are so pleased we decided to use Felicity Lord. Selling a house is a stressful business, but I can honestly say much if the stress has been taken off our shoulders by the support and guidance we have received from Roz and Guy. I would not hesitate to recommend them.
Comments on Agent Fees
Good value for miney
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 33.00% | £2,250 | £2,700 |
Address
Felicity J Lord
313 Upper Street, London, Greater London
N1 2XQ
020 7288 1681
Services offered
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- Lettings
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Felicity J Lord Branches (View All 26)
Unprofessional, unresponsive ...
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1 Star Review
By : 'Aurora'
Services : Letting( Property Management )
Rent PCM : £2250
Would you recommend ? : No
Postcode : N16
Jan 15, 2024
People found this helpful0
If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read this beforehand. I have been renting in London for almost 20 years with and I have NEVER been subjected to the level of incompetence and unprofessionalism from a letting agent (or in fact, any... Read Full Review
Comments (0)
If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read this beforehand. I have been renting in London for almost 20 years with and I have NEVER been subjected to the level of incompetence and unprofessionalism from a letting agent (or in fact, any organisation period) as I have the past 2 ½ years and counting, spread across the Stoke Newington, Bow and currently Islington branches.
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Aurora said about Felicity J Lord
Services : Letting( Property Management )Date: 15th Jan 2024
If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read this beforehand. I have been renting in London for almost 20 years with and I have NEVER been subjected to the level of incompetence and unprofessionalism from a letting agent (or in fact, any organisation period) as I have the past 2 ½ years and counting, spread across the Stoke Newington, Bow and currently Islington branches.
**(tldr version: Moved out of a property 5 months ago. The company is wilfully ignoring us in an amicable negotiation with the previous landlord to receive deposit money back. Incorrect valuations caused us to spend thousands moving in AND moving out of a home we loved. Took payment from our landlord for works carried out at the rental property but didn't carry out the work)**
My 6 months pregnant partner and I were accepted to rent a property managed by FJL Stoke Newington in September 2021, subject to reference checks. We were given the incorrect salary threshold in the midst of the checks which caused a highly stressful situation where we had already given notice on our current rental and were not sure we would be able to rent the new property (and being told we would not receive our deposit back if we pulled out). By the time the mistake had been verified and rectified by us with no apology forthcoming from the letting agent, I had already instructed my accountant to file an early tax return as an extra expense we didn't need alongside the acute stress and frustration we were forced to deal with during this process as an expectant couple.
In our two years living in the property, we had issues with certain appliances and the filter system. One such event was the washing machine, which was not operating effectively. My partner and I, now new parents, called, left emails and physically visited the FJL Stoke Newington branch for MONTHS but didn't receive any assistance to our issue.
We had an ongoing request to check the extractor fan system was operating as it should be in our baby's bedroom, as the heat was going to become a big issue in the hotter months. Only after countless more calls, emails and visits to the branch, we were instructed that the property manager looking after us no longer worked at the Stoke Newington and that our property was now in the care of the Bow branch. We were put in touch with someone who could assist us. Of course, they ghosted us after an initial email. I managed to speak to a property manager on the phone who attempted to gaslight me by saying I was 'expecting things to be done on my time' and wasn't willing to be cooperative until I made a firm point at how unacceptable their behaviour and our treatment so far had been. I did receive an apology email after our call and assurance that the matter was now in their hands directly and would be dealt with accordingly. I subsequently never heard from that property manager regarding the fan again.
We were informed by the landlord towards the end of our tenancy that the rent would be going up by an EXTRA £1250pm. We were not able to afford this amount and therefore started looking for a new property in a highly volatile market. We finally managed to secure a new place when the landlord informed us that he was given an incorrect valuation by FJL, had the property valued elsewhere and would raise it to an amount that would have been acceptable to us to stay in a property we loved. By this point, we had packed up and paid a significant amount of money to move to the new property.
During our final month of the lease, FJL didn't contact us ONCE. We had to liaise directly with their partners for inspection and key-drop services, there was no courtesy email regarding our exit from the property or deposit details. I also had to email them and cc in the landlord about some work he instructed them to carry out but they didn't complete. Yet still charged the landlord in full!!
We waited almost a month to receive the check-out report and details of our deposit return from the Islington PM team. When nothing was forthcoming despite chasing, we had to go to the landlord direct to check if he had received any contact, which he hadn't. As he also had a long list of grievances to discuss with FJL, he contacted the PM team and only then did we receive the report, which suggested everything was in order and we should receive our full deposit back. However, due to the huge delay (contravening TDS regulations) by FJL in receiving the report, the landlord visited the property direct and felt that the report didn't reflect some of the wear and tear that had occurred during our stay. Out of goodwill, we agreed that he could get a quote from a contractor for work and we could negotiate from there. He also asked the PM to release 75% of our funds, which they did after weeks zero response to his request.
The landlord received a quote which reflected wear and tear over 5 years of the property rental, and not solely from our time. We have asked the PM in charge of the negotiation to clarify our rights and negotiate with the landlord, however haven't received a single response since December 16th 2023 from them. I spoke to one of their colleagues, who promised me twice they would look into it and is now not responding to emails and calls. I have also twice emailed the manager of the PM team (once with the Area Lettings Director cc'd) with zero response.
As one can imagine, this has been a horrible cloud hanging over us when we should have been settling into our new home and Christmas, especially in the midst of a cost of living crisis. The PM team in Islington NEVER pick up the phone on their direct line and it doesn't offer a messaging or call-back service. I have also tried calling the general office lines through the week with zero pick-up. The only employees at FJL who have treated us with any professional courtesy and empathy are the concierge switchboard team.
If you are looking to or rent in similar areas, I highly recommend Location Location. Despite not engaging with us directly, we found their agents showed genuine care and interest in their roles, customers and purpose. I don't work for or have any affiliation with them or the wider lettings industry, but good customer service is remembered and should be recommended. I am at the point with FJL that the bar they have set for customer service is so low, I consider someone picking up the phone at their offices to be a big achievement for them.
Don't be fooled by the pretty fonts and marketing of FJL, it doesn't reflect the low-grade output of the employees.
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Actively encouraging ...
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1 Star Review
Alberto
By : 'Catherine'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £750000
Would you recommend ? : No
Postcode : N4
Mar 15, 2023
People found this helpful0
I was booked to see a property with these cowboys later this week but walked past it & noticed it was sold. Having enquired on the status I was told it was under offer … not what the agent Alberto told me & given it is under offer why are these guys still offering... Read Full Review
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Catherine said about Felicity J Lord
Services : Sales( Prospective Vendor/Buyer )Date: 15th Mar 2023
I was booked to see a property with these cowboys later this week but walked past it & noticed it was sold. Having enquired on the status I was told it was under offer … not what the agent Alberto told me & given it is under offer why are these guys still offering viewings? Disgraceful behaviour & I feel sorry for the people who have had an offer accepted on Birnam Road in Islington.
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Absolute scum of a company. ...
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1 Star Review
By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E8
Feb 16, 2023
People found this helpful1
Absolute scum of a company. The sales team are always available but if you have any issues, their incompetent property "management" team are beyond a joke. Pathetic excuses every time, no feedback, IQ's of a donut, never use them if you actually want a semblance of good... Read Full Review
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Joe Lyons said about Felicity J Lord
Services : Letting( As a Tenant )Date: 16th Feb 2023
Absolute scum of a company. The sales team are always available but if you have any issues, their incompetent property "management" team are beyond a joke. Pathetic excuses every time, no feedback, IQ's of a donut, never use them if you actually want a semblance of good service
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Rats in the Boat. Worst of ...
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1 Star Review
By : 'S'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N1
Sep 3, 2020
People found this helpful0
Rats in the Boat. Worst of the lot. When the covid crisis struck, they ran away with no communication or support of the landlords. I would rather no conduct any business with such a company that cannot support it's... Read Full Review
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S Verma said about Felicity J Lord
Services : Letting( As a Owner )Date: 3rd Sep 2020
Rats in the Boat. Worst of the lot. When the covid crisis struck, they ran away with no communication or support of the landlords. I would rather no conduct any business with such a company that cannot support it's clients.
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Emrecan Selmooglu is a ...
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5 Star Review
Emrecan
By : 'Katia'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N16
Jun 20, 2019
People found this helpful0
Emrecan Selmooglu is a fantastic agent, very polite and friendly. He took on board all our needs and showed us the best property to fit them. He went above and beyond trying to accommodate also our time. Hugely... Read Full Review
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Katia Titone said about Felicity J Lord
Services : Sales( As a Buyer )Date: 20th Jun 2019
Emrecan Selmooglu is a fantastic agent, very polite and friendly. He took on board all our needs and showed us the best property to fit them. He went above and beyond trying to accommodate also our time. Hugely recommend.
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By : Emrecan Selmooglu
Jun 21, 2019Hi Katia, Thank you for your kind words, happy to have been of service to such a wonderful family. I hope to hear from you again soon. All the best. Regards...
Very ...
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1 Star Review
By : 'Fabi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N6
Feb 23, 2019
People found this helpful0
My experience has unfortunately been very poor. I just had a long number of problems that have been addressed very slowly. I had rat feces in the kitchen from day one. It took them 2 months to come and clean. The second pair of keys didn't work and took them 2 weeks to address. My oven... Read Full Review
Comments (0)My experience has unfortunately been very poor. I just had a long number of problems that have been addressed very slowly.
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Fabi said about Felicity J Lord
Services : Letting( As a Tenant )Date: 23rd Feb 2019
My experience has unfortunately been very poor. I just had a long number of problems that have been addressed very slowly.
I had rat feces in the kitchen from day one. It took them 2 months to come and clean. The second pair of keys didn't work and took them 2 weeks to address. My oven didn't work for 2 months and they almost pretended it didn't happen.
I suggest people look around before deciding to sign with them. After all, after decades the market is not as competitive and there are much more opportunities out there.
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Very friendly and ...
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5 Star Review
roz
By : 'Scott'
Services : Surveying
Would you recommend ? : Yes
Postcode : NW6
Oct 31, 2018
People found this helpful0
Roz was very helpful, kind, friendly and professional showing me the properties I wanted. Sending a reminder email and was there right at the appoints time. Great... Read Full Review
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Scott said about Felicity J Lord
Services : Surveying( )Date: 31st Oct 2018
Roz was very helpful, kind, friendly and professional showing me the properties I wanted. Sending a reminder email and was there right at the appoints time. Great service
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Neil was great - always ...
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5 Star Review
Neil
By : 'Daniel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N1
Feb 5, 2018
People found this helpful0
Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very... Read Full Review
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Daniel said about Felicity J Lord
Services : Sales( As a Buyer )Date: 5th Feb 2018
Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very professional.
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Smooth easy purchase of a ...
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5 Star Review
roz
Guy
By : 'Kieran'
Services : Sales( As a Buyer )
Sold price : £34000
Would you recommend ? : Yes
Postcode : N1
Jan 29, 2018
People found this helpful0
Smooth easy purchase of a lock-up garage through Roz, backed up by Guy, thank you both for all of your... Read Full Review
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Kieran said about Felicity J Lord
Services : Sales( As a Buyer )Date: 29th Jan 2018
Smooth easy purchase of a lock-up garage through Roz, backed up by Guy, thank you both for all of your help
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We used Roz for the sale of ...
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5 Star Review
roz
By : 'Gary'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N1
Jan 24, 2018
People found this helpful0
We used Roz for the sale of our property having already established a great relationship with her during the purchase. Roz is efficient, patient, but also no-nonsense when she needs to be. I personally am put off by Estate Agents who give you the big sell, but with Roz I never felt I was being... Read Full Review
Comments on Agent Fees
The fees were comparable with other agents in the area.
Comments (0)We used Roz for the sale of our property having already established a great relationship with her during the purchase.
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Gary Wood said about Felicity J Lord
Services : Sales( As a Vendor )Date: 24th Jan 2018
We used Roz for the sale of our property having already established a great relationship with her during the purchase.
Roz is efficient, patient, but also no-nonsense when she needs to be.
I personally am put off by Estate Agents who give you the big sell, but with Roz I never felt I was being misled or put in a position that were not in my best interest.
Would work with her again.
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We have been extremely happy ...
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5 Star Review
roz
Guy
By : 'Sian'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N14H
Jan 16, 2018
People found this helpful0
We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy was a natural first... Read Full Review
Comments on Agent Fees
Good value for miney
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Sian Cox said about Felicity J Lord
Services : Sales( As a Vendor )Date: 16th Jan 2018
We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy was a natural first choice when we decided to sell a few years later. Again, his understanding of the market was spot on, neither overvaluing or undervaluing our house, as evidenced by our getting a regular stream of viewings from the moment the house went on the market. We had our first offer within a few weeks. Roz took over the selling of the house after the initial valuation and was equally experienced and professional. Selling a house can be a roller coaster experience, but Roz was always there to guide and advise, always reassuring and solution focussed whenever some unexpected development sent me into a tailspin. She was excellent at showing the house, building a good relationship with us and also with our buyers. During the time our house has been on the market, both Guy and Roz have taken annual leave. In both instances their handover was extremely thorough, which meant there was always one of them at the end of a phone to answer questions if necessary. Roz was also an excellent go between between ourselves and the solicitor. We had originally considered selling the house without an Estate Afent, but we are so pleased we decided to use Felicity Lord. Selling a house is a stressful business, but I can honestly say much if the stress has been taken off our shoulders by the support and guidance we have received from Roz and Guy. I would not hesitate to recommend them.
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Speaking as a buyer (but also ...
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5 Star Review
Neil
By : 'Milan'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N1
Nov 20, 2017
People found this helpful0
Speaking as a buyer (but also a potential future seller)Hard working, and very conscientious. Prepared to work out of hours - comes up with ideals and follows up. ... Read Full Review
Comments on Agent Fees
No comment
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Milan said about Felicity J Lord
Services : Sales( As a Buyer )Date: 20th Nov 2017
Speaking as a buyer (but also a potential future seller)Hard working, and very conscientious. Prepared to work out of hours - comes up with ideals and follows up. Excellent.
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As a landlord I have been my ...
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1 Star Review
By : 'Never'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N1
Jul 30, 2017
People found this helpful2
As a landlord I have been my properties in Islington through another agent. Asked felicity Lord to let one of my property this time. I wish I did not even contact them. Once the contract expires never will be dealing with them ever again. Keeping the rent from the tenant in their account for a... Read Full Review
Comments on Agent Fees
Branch manager helpful but nothing she can do.
Comments (0)As a landlord I have been my properties in Islington through another agent. Asked felicity Lord to let one of my property this time.
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Never Again said about Felicity J Lord
Services : Letting( As a Owner )Date: 30th Jul 2017
As a landlord I have been my properties in Islington through another agent. Asked felicity Lord to let one of my property this time.
I wish I did not even contact them. Once the contract expires never will be dealing with them ever again.
Keeping the rent from the tenant in their account for a week and transfer it whenever they like it.
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As a buyer I had no choice ...
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2 Star Review
By : 'IvoryJ'
Services : Sales( As a Buyer )
Sold price : £550000
Would you recommend ? : No
Postcode : N1
Oct 13, 2015
People found this helpful0
As a buyer I had no choice but they are not very good. I can't work out if they are vague and unhelpful deliberately in order to confuse and deceive people or whether it's just incompetence. They have a strange system where they insist on putting all rejected offers in a letter (except it isn't all ... Read Full Review
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IvoryJ said about Felicity J Lord
Services : Sales( As a Buyer )Date: 13th Oct 2015
As a buyer I had no choice but they are not very good. I can't work out if they are vague and unhelpful deliberately in order to confuse and deceive people or whether it's just incompetence. They have a strange system where they insist on putting all rejected offers in a letter (except it isn't all rejected offers, just some of them at random, with the letters generated from some kind of warehouse in Milton Keynes or somewhere and arriving long after things have moved on). They do not give any kind of personal touch, often implying they don't know who you are if you call and are incredibly brief and unhelpful on email. On one occasion we were also given completely wrong information about a property. I think it's a shame that these agents don't appreciate that buyers will one day become sellers and when I come to sell my property I would not touch these with a barge pole.
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By : Felicity J Lord Estate Agent
Nov 10, 2015Hi there We are really sorry to hear about your experience and the service you received. Please could you email these details, along with your property address, to help@fjlord.co.uk. We take all...
As a prospective buyer and ...
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2 Star Review
roz
By : 'JR'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : N1
May 12, 2015
People found this helpful2
As a prospective buyer and seller it was good to discover just how badly Roz treats potential buyers - very clearly having a laugh at the potential buyer's expense with her emails. Only when I told her that she had lost the sale of property as a result of her emails did she... Read Full Review
Comments (1)Was this helpful?:
JR said about Felicity J Lord
Services : Sales( Prospective Vendor/Buyer )Date: 12th May 2015
As a prospective buyer and seller it was good to discover just how badly Roz treats potential buyers - very clearly having a laugh at the potential buyer's expense with her emails. Only when I told her that she had lost the sale of property as a result of her emails did she stop!
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
May 27, 2015Hi JR, I'm so sorry to hear this. Please could you email help@fjlord.co.uk so we can investigate. Many thanks, Melanie Smith Customer Relations...
The sort of estate agent who ...
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1 Star Review
Hayley
By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : No
Postcode : N1
Sep 16, 2014
People found this helpful3
The sort of estate agent who gives others a bad name. While arranging the moving in, they routinely got details wrong on forms, were slow to respond, disorganised, had incorrect details about the property and kept changing their minds on how the deposit would be paid. Aside from being inept and ... Read Full Review
Comments on Agent Fees
The fees were high compared to the competition, but the agent\'s performance was among the worst.
Comments (1)The sort of estate agent who gives others a bad name.
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Anonymous said about Felicity J Lord
Services : Letting( As a Tenant )Date: 16th Sep 2014
The sort of estate agent who gives others a bad name.
While arranging the moving in, they routinely got details wrong on forms, were slow to respond, disorganised, had incorrect details about the property and kept changing their minds on how the deposit would be paid. Aside from being inept and lazy, the staff were obviously not trained enough, and management was apathetic and indolent, seeing their customers as an inconvenience.
While moving out, they were "too busy" to get the deposit returned to me for a week after the landlord had authorised its return. On calling up on a Saturday to arrange it, I was told the person who makes bank transfers (I guess they can't trust most of their staff with this) doesn't work weekends, but would do it on Monday. On Monday, nothing happened, so I called on Tuesday. I had to find the person's contact details and cajole them myself to release the deposit. Totally unprofessional and unacceptable.
I would actively dissuade anyone from using this company.
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By : Customer Relations Manager
Sep 24, 2014Dear Anon, We're really sorry to hear about this. Please can you email the details to customercare@fjlord.co.uk and we will look in to this for you. Many thanks, Melanie Smith, Customer...
Terrible service, we rent a ...
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1 Star Review
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WC1X
Dec 5, 2013
People found this helpful1
Terrible service, we rent a property with them. Took us to view a furnished flat, never mentioned that the furniture did not belong to the landlord, after delivered the flat dirty and unfurnished. Sent a totally different furniture, that wasnt enough to furnish the flat and ugly. We request to be... Read Full Review
What agent could do to change your mind?
Being professional and honest.
Comments (0)Terrible service, we rent a property with them. Took us to view a furnished flat, never mentioned that the furniture did not belong to the landlord, after delivered the flat dirty and unfurnished. Sent a totally different furniture, that wasnt enough to furnish the flat and ugly. We request to be removed and wanted us to pay for.
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Maria said about Felicity J Lord
Services : Letting( As a Tenant )Date: 5th Dec 2013
Terrible service, we rent a property with them. Took us to view a furnished flat, never mentioned that the furniture did not belong to the landlord, after delivered the flat dirty and unfurnished. Sent a totally different furniture, that wasnt enough to furnish the flat and ugly. We request to be removed and wanted us to pay for.
Never send the information requested for us, we spent a week without heater and the information about how to make it work or who suppose to tell us. And, we were asking everyday.
Awful service, expensive. Never go there!!!
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I had a terrible experience ...
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1 Star Review
By : 'anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Sep 12, 2012
People found this helpful4
I had a terrible experience from start to finish with F J Lord Islington while I was renting a property which they handled. First of all, when I was scheduled to do a check in (when moving in) - they turned up an hour late and didn't even know which keys were for what in the property, not to... Read Full Review
Comments (0)I had a terrible experience from start to finish with F J Lord Islington while I was renting a property which they handled. First of all, when I was scheduled to do a check in (when moving in) - they turned up an hour late and didn't even know which keys were for what in the property, not to mention, the property was in no way the state it should be when one moves in. The Estate Agent herself was rude and talked to us like children instead of treating us like customers.
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anon said about Felicity J Lord
Services : Letting( As a Tenant )Date: 12th Sep 2012
I had a terrible experience from start to finish with F J Lord Islington while I was renting a property which they handled. First of all, when I was scheduled to do a check in (when moving in) - they turned up an hour late and didn't even know which keys were for what in the property, not to mention, the property was in no way the state it should be when one moves in. The Estate Agent herself was rude and talked to us like children instead of treating us like customers.
When negotiating the price and move in date before that, they would tell us things that the Landlord had no idea about (as we found out later on) and we were denied an attempt to change the move in date (being manipulated that the Landlord would change his mind if we suggested it to him). In addition, stupid, unprofessional mistakes were made along the whole experience like misspelling and incorrect grammar in Contracts and not knowing about rent/deposit situations.
I was especially infuriated when I was trying to get my deposit back. Noting I had a personal issue with the joint contract agreement with my deposit, I would get told different things on how to go about getting it back by different people. It always seemed like they were in a hurry to put the phone down when I was trying to speak to them. I was even lied to by them about when my deposit transfer was done. Several emails were unanswered and calls were never followed up. I probably spent more than the actual administration fee on my phone bill trying to chase them up - both costs of which were a complete and utter waste of money. I honestly don't see any value for the administration fee they charge when I was treated like crap. Don't even consider using this Estate Agent for a minute- they were the most terrible 'professional' company I've ever had to deal with!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
