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Bethnal Green, London E2
4.4/5, 133 Reviews
90% Recommended
100% sales valuation accuracy
96% sales fee satisfaction
Spencers is now Portico!
After merging with award-winning agent Portico, we now have a network of 18 branches throughout London and Essex, as well as a new range of unique services.
Our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all
our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service.
Though our name and logo may have changed, we still have the same fantastic team, who are committed to providing excellent customer service and have our client's best interests at heart.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance.
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
"Nightmare experience for..."
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1 Star Review
By : 'Anon'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : E2
Jun 11, 2018
People found this helpful4
Echoing the other negative reviews here, I have had a nightmare experience with Portico. As others have said, they ignore emails, phone calls and voicemails. I had to *tweet* them before I could get a response, after months of attempts. They ignored me for so long while trying to get answers from them about renewing my lease that it was too late to change my mind when they tried to charge me, my housemates and incoming tenants £1200 for the enormous hassle of changing names on a lease. They subsequently lied to me about deadlines, referencing requirements and fees, as well as their own processes! In addition, they rejected the replacement tenants I found for incorrect reasons, and then turned around and said I was delaying the process. When I complained, they went to the landlord and served me two month's notice to leave. That would be absolutely fine, except we have no option to leave before this - meaning the two tenants who were attempting to move out are now stuck paying rent for two additional months. Cannot advise more strongly against entering into any kind of contract with Portico.
Comments on Agent Fees
Bad
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 96.00% | £280,000 | £4,785,000 |
Areas covered
- E1
- E2
- E3
- E8
- E9
- N1
Address
Portico
471 Bethnal Green Road, London, Greater London
E2 9QH
020 7729 5222
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Portico Branches (View All 18)
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1 Star Review
By : 'Fato'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E8
Nov 28, 2023
People found this helpful0
I do not know the selling department but never get involved with the letting department.. in the name of managing they are pain in the neck .. There is no coordinations between the departments. Without knowing what they are doing, They are all about paperwork and in disturbing emails. If do... Read Full Review
Comments (0)
I do not know the selling department but never get involved with the letting department.. in the name of managing they are pain in the neck ..
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Fato said about Portico
Services : Letting( As a Tenant )Date: 28th Nov 2023
I do not know the selling department but never get involved with the letting department.. in the name of managing they are pain in the neck ..
There is no coordinations between the departments. Without knowing what they are doing, They are all about paperwork and in disturbing emails. If do not not struggled long and heart enough, there is no Services at all .. Apparently they are only concentrated maximizing their profit on the expense of tenants and landlord..
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Beyond ...
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1 Star Review
By : 'Gemma'
Services : Letting( As a Tenant )
Rent PCM : £1213
Would you recommend ? : No
Postcode : E2
Feb 6, 2019
People found this helpful2
Out of all the incompetent estate agents I've dealt with and, of course, there have been many, Portico have been the absolute worst. Their policy seems to be to ignore every phone call and email, making it impossible to get hold of them. Hence why a simple problem with the shower, for example, ... Read Full Review
Comments on Agent Fees
The equivalent of throwing money down a drain
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Gemma B said about Portico
Services : Letting( As a Tenant )Date: 6th Feb 2019
Out of all the incompetent estate agents I've dealt with and, of course, there have been many, Portico have been the absolute worst. Their policy seems to be to ignore every phone call and email, making it impossible to get hold of them. Hence why a simple problem with the shower, for example, takes weeks to resolve. I once only heard back from one of the agents because I threatened to file an official complaint. We were excellent tenants who always paid in full and on time. Then when we moved out after nearly three years Portico had the audacity to try to charge us for problems that were already in the flat when we moved in and non-existent cracks in the bathroom tiles. Luckily my friend told me about the Tenancy Deposit Scheme, which is a free service that deals with deposit disputes between tenants and landlords. It took FIVE months after we moved out to sort out our deposit but TDS managed to salvage a much better figure than proposed by Portico. So for anyone dealing with rogue landlords / agents I would definitely recommend their services. And for anyone buying, renting, letting or selling, I would recommend you avoid Portico like the plague.
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Avoid at all costs- boiler ...
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1 Star Review
William
By : 'Portico'
Services : Letting( As a Tenant )
Rent PCM : £1520
Would you recommend ? : No
Postcode : E3
Jan 31, 2019
People found this helpful2
Portico are outrageously incompetent. Extortionately high fee pays for: abhorrent lack of communication, unprofessional in every capacity met with habitual lies. In addition to this, they have outright refused to honour the agreed tenancy offer as they have made promises, on behalf of a landlord,... Read Full Review
Comments on Agent Fees
Extortionately high fees should be met with a premium service. This could not be further from the truth.
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Portico tenant said about Portico
Services : Letting( As a Tenant )Date: 31st Jan 2019
Portico are outrageously incompetent. Extortionately high fee pays for: abhorrent lack of communication, unprofessional in every capacity met with habitual lies. In addition to this, they have outright refused to honour the agreed tenancy offer as they have made promises, on behalf of a landlord, that cannot be delivered. Avoid at all costs and for any prospective employers out there, I strongly advise never hiring Will Purkiss under any circumstance if you wish to run a credible business with a trustworthy reputation.
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Very poor service for ...
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1 Star Review
Chris
William
By : 'Anna'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EC1Y
Oct 23, 2018
People found this helpful3
We seem to have had nothing but problems and stress since agreeing to rent a flat with Portico Bethnal Green agents Chris Price and Will Purkiss. Service with regards to processing of lettings documents, moving in and resolution of on-going problems has been extremely inefficient, time-consuming... Read Full Review
Comments on Agent Fees
for the type of service you get the fees are too high
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Anna said about Portico
Services : Letting( As a Tenant )Date: 23rd Oct 2018
We seem to have had nothing but problems and stress since agreeing to rent a flat with Portico Bethnal Green agents Chris Price and Will Purkiss. Service with regards to processing of lettings documents, moving in and resolution of on-going problems has been extremely inefficient, time-consuming and frustrating. When we call Chris and Will we are promised progress, but there is never any follow-up, so that problems such as broken kitchen applicances, missing blinds, faulty wardrobes etc.. etc.. remain unresolved after nearly 8 weeks as tenants and literally dozens of phone calls. Most frustratingly internal co-ordination between the lettings office in Bethnal Green and the property manager, Alexia Christodoulou in Camden, appears not to function at all. When she fails (as she has done consistently) to respond to our emails and calls about unresolved problems, Chris and Will tell us they cannot do anything to help because they only have the same means of contacting her as us!
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Nightmare experience for ...
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1 Star Review
By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E2
Jun 11, 2018
People found this helpful4
Echoing the other negative reviews here, I have had a nightmare experience with Portico. As others have said, they ignore emails, phone calls and voicemails. I had to *tweet* them before I could get a response, after months of attempts. They ignored me for so long while trying to get answers from ... Read Full Review
Comments on Agent Fees
Bad
Comments (0)Echoing the other negative reviews here, I have had a nightmare experience with Portico.
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Anon said about Portico
Services : Letting( As a Tenant )Date: 11th Jun 2018
Echoing the other negative reviews here, I have had a nightmare experience with Portico.
As others have said, they ignore emails, phone calls and voicemails. I had to *tweet* them before I could get a response, after months of attempts.
They ignored me for so long while trying to get answers from them about renewing my lease that it was too late to change my mind when they tried to charge me, my housemates and incoming tenants £1200 for the enormous hassle of changing names on a lease.
They subsequently lied to me about deadlines, referencing requirements and fees, as well as their own processes! In addition, they rejected the replacement tenants I found for incorrect reasons, and then turned around and said I was delaying the process.
When I complained, they went to the landlord and served me two month's notice to leave. That would be absolutely fine, except we have no option to leave before this - meaning the two tenants who were attempting to move out are now stuck paying rent for two additional months.
Cannot advise more strongly against entering into any kind of contract with Portico.
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Tenant's worst ...
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1 Star Review
By : 'J.D.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
Apr 15, 2018
People found this helpful4
We've been dealing with them as tenants for a few years now, and and I've never come across such an incompetent, unreasonable and frankly useless agency. Repairs take ages to complete, or are not done at all (it's been a year now since we've been waiting for a repair in our... Read Full Review
Comments on Agent Fees
Bad
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J.D. said about Portico
Services : Letting( As a Tenant )Date: 15th Apr 2018
We've been dealing with them as tenants for a few years now, and and I've never come across such an incompetent, unreasonable and frankly useless agency. Repairs take ages to complete, or are not done at all (it's been a year now since we've been waiting for a repair in our bathroom). We've even lost money because of a boiler issue that took very long to fix. They charge insane £180 each year for renewing a tenancy.
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Christopher is very friendly ...
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5 Star Review
Chris
By : 'Erol'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E32G
Jan 24, 2018
People found this helpful0
Christopher is very friendly and professional always there to answer any questions,will definitely recommend using these guys to... Read Full Review
Comments on Agent Fees
Good
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Erol said about Portico
Services : Letting( As a Owner )Date: 24th Jan 2018
Christopher is very friendly and professional always there to answer any questions,will definitely recommend using these guys to everyone
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AVOID AT ALL ...
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1 Star Review
By : 'V'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E2
Jan 23, 2018
People found this helpful4
AVOID AT ALL COSTS!!!!!!!! We all expect stupidly high fees from state agencies nowadays, so not surprise there. We played by the rules, paid £150 for a cleaning service who left the property spotless. It has been 7 weeks since we moved out and we haven't received our deposit back, emailed... Read Full Review
Comments (0)AVOID AT ALL COSTS!!!!!!!!
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V said about Portico
Services : Letting( As a Tenant )Date: 23rd Jan 2018
AVOID AT ALL COSTS!!!!!!!!
We all expect stupidly high fees from state agencies nowadays, so not surprise there. We played by the rules, paid £150 for a cleaning service who left the property spotless. It has been 7 weeks since we moved out and we haven't received our deposit back, emailed and called them around 3/4 times a week, they never responded. Also, funnily enough they wanted to charge us a £130 fee for not cleaning the property properly when the cleaners we used are the ones they recommended HA
They will be very smiley and will be thrilled to take your money, but after that do not expect any help or professionalism from their side.
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I was extremely happy with ...
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5 Star Review
Chris
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E3
Jan 22, 2018
People found this helpful0
I was extremely happy with the service that this agency provided. The manager Chris Price was very helpful, he gave me complete confidence that they really knew their market, and that they would do everything in their power to sell our property as quickly as possible and obtain a good price too!... Read Full Review
Comments on Agent Fees
As expected.
Comments (0)I was extremely happy with the service that this agency provided.
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Mrs B North London said about Portico
Services : Sales( As a Vendor )Date: 22nd Jan 2018
I was extremely happy with the service that this agency provided.
The manager Chris Price was very helpful, he gave me complete confidence that they really knew their market, and that they would do everything in their power to sell our property as quickly as possible and obtain a good price too! (which they did) Another member of staff Joanne, was my immediate contact and she really impressed me with her tenacity and her great attention to detail, she often 'thought outside the box' to resolve any issues which arose. Every member of staff I spoke to on the phone was very professional at all times
I would definitely not hesitate in recommending Portico as agents to sell your property!
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Definitely recommend Portico! ...
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5 Star Review
Chris
By : 'Natasha'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N7
Jan 19, 2018
People found this helpful0
Definitely recommend Portico! They have been amazing letting out my property and always very responsive and professional. Team in East office were extremely helpful too. Great... Read Full Review
Comments (0)Definitely recommend Portico! They have been amazing letting out my property and always very responsive and professional. Team in East office were extremely helpful too.
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Natasha Panchal said about Portico
Services : Letting( As a Owner )Date: 19th Jan 2018
Definitely recommend Portico! They have been amazing letting out my property and always very responsive and professional. Team in East office were extremely helpful too.
Great agents!
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I would give them less than 1 ...
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1 Star Review
By : 'Notportico'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E2
Sep 19, 2017
People found this helpful6
I would give them less than 1 start if I could. Horrific service from the start of when Portico took over spencers this year. Horrendous communication for one, with no prior communications for viewings, no decency to call before hand of the inventory check out. 5 weeks after check out we have not... Read Full Review
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Notportico said about Portico
Services : Letting( As a Tenant )Date: 19th Sep 2017
I would give them less than 1 start if I could. Horrific service from the start of when Portico took over spencers this year. Horrendous communication for one, with no prior communications for viewings, no decency to call before hand of the inventory check out. 5 weeks after check out we have not had our deposit back and still no communication with these idiots. Now I've escalated the disgusting behaviour to the regional manager who seems to operate in the same way - useless. I would advise all landlords to stay away and all tenants to think twice before choosing to rent in a property managed by Portico Bethnal Green, or anywhere in East London by the looks of it.
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George was very helpful with ...
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5 Star Review
By : 'Francisco'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E2
Aug 30, 2016
People found this helpful0
George was very helpful with all the renting process. He was very responsive, available to show us the property multiple times and going through it with us in detail. After we decided we wanted to make an offer on it, George explained every bit of the process with accuracy and helped with all the... Read Full Review
Comments (0)George was very helpful with all the renting process. He was very responsive, available to show us the property multiple times and going through it with us in detail. After we decided we wanted to make an offer on it, George explained every bit of the process with accuracy and helped with all the necessary paperwork, reviewing our documents and the entire tenancy agreement. We were introduced to the landlord very quickly and everything worked well in the communication between both parts.
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Francisco Costa said about Portico
Services : Letting( As a Tenant )Date: 30th Aug 2016
George was very helpful with all the renting process. He was very responsive, available to show us the property multiple times and going through it with us in detail. After we decided we wanted to make an offer on it, George explained every bit of the process with accuracy and helped with all the necessary paperwork, reviewing our documents and the entire tenancy agreement. We were introduced to the landlord very quickly and everything worked well in the communication between both parts.
We will definitely ask for George's and Spencers Properties services again when we need them and we recommend them.
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The agency is extremely ...
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1 Star Review
By : 'MLT'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
Apr 14, 2016
People found this helpful2
The agency is extremely unorganised and it is impossible to get correct information in time. As a tenant I've had to deal with them multiple times in the past and my experience has been bad throughout. From 3 monthly check-ups without prior notice to being told several times I will receive a... Read Full Review
What agent could do to change your mind?
They are not exactly cheap. Although there are probably more expensive agents out there, with this one you can ask how much you want, you'll only know how much you actually have to pay when it's already too late to change your mind.
Comments on Agent Fees
They are not exactly cheap. Although there are probably more expensive agents out there, with this one you can ask how much you want, you'll only know how much you actually have to pay when it's already too late to change your mind.
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MLT said about Portico
Services : Letting( As a Tenant )Date: 14th Apr 2016
The agency is extremely unorganised and it is impossible to get correct information in time. As a tenant I've had to deal with them multiple times in the past and my experience has been bad throughout. From 3 monthly check-ups without prior notice to being told several times I will receive a callback which never happened, emails that just get ignored, wrong information again and again and ridiculous fees for non-existing service, maybe they're nice if they want you to buy a house but in any other case they're terrible.
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By : Keith Cross
Apr 15, 2016Dear 'MLT' I am extremely disappointed to read of your dissatisfaction. I would be most grateful if you would email me directly your property address and contact details so that I may investigate...
Paul quick and reliable. ...
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5 Star Review
By : 'Juste'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : N169
Mar 10, 2016
People found this helpful0
Paul quick and reliable. There was some discrepancy when liaising with the landlord, but it was done by another... Read Full Review
Comments on Agent Fees
I dont know his fees
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Juste said about Portico
Services : Letting( As a Tenant )Date: 10th Mar 2016
Paul quick and reliable. There was some discrepancy when liaising with the landlord, but it was done by another person.
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Georgie has been efficient, ...
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5 Star Review
By : 'Alicia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E2
Jan 15, 2016
People found this helpful3
Georgie has been efficient, informative and amazingly personable. From the start she was incredibly helpful at providing the necessary info we needed. In addition, she listened to our criteria and hit the nail on the head with the first flat we visited. A combination of the property itself and... Read Full Review
Comments on Agent Fees
Good
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Alicia said about Portico
Services : Letting( As a Tenant )Date: 15th Jan 2016
Georgie has been efficient, informative and amazingly personable. From the start she was incredibly helpful at providing the necessary info we needed. In addition, she listened to our criteria and hit the nail on the head with the first flat we visited. A combination of the property itself and Georgie's fabulous personality made us put an offer forward to let instantly. As I am sure it is obvious from the above, highly rate working with Georgie and would choose only to use her in the future!
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Georgie is very friendly and ...
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3 Star Review
By : 'Gemma'
Services : Letting( As a Tenant )
Rent PCM : £1
Would you recommend ? : Yes
Postcode : E2
Nov 17, 2015
People found this helpful0
Georgie is very friendly and efficient. She has been very helpful with answering all my queries and assisting us in the process of renting this... Read Full Review
Comments on Agent Fees
I think the agent's fees, though not unusual for London, are ridiculously high. I resent having to pay £300 for someone to draft up a tenancy agreement. *
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Gemma said about Portico
Services : Letting( As a Tenant )Date: 17th Nov 2015
Georgie is very friendly and efficient. She has been very helpful with answering all my queries and assisting us in the process of renting this property.
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I am really impressed with ...
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5 Star Review
By : 'Kristina'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : E2
Nov 11, 2015
People found this helpful0
I am really impressed with this agency's professionalism. Both Georgina and Paul have been very timely, courteous, prompt in their responses, clear in their instructions, available for any questions and additional viewings. They have been great in working with us to secure the let and get through... Read Full Review
Comments (0)I am really impressed with this agency's professionalism. Both Georgina and Paul have been very timely, courteous, prompt in their responses, clear in their instructions, available for any questions and additional viewings. They have been great in working with us to secure the let and get through all the numerous formal procedures.
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Kristina said about Portico
Services : Letting( As a Tenant )Date: 11th Nov 2015
I am really impressed with this agency's professionalism. Both Georgina and Paul have been very timely, courteous, prompt in their responses, clear in their instructions, available for any questions and additional viewings. They have been great in working with us to secure the let and get through all the numerous formal procedures.
Both Georgina and Paul and both very polite and efficient. We are looking forward to working with this agency.
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The Agent showed me the ...
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5 Star Review
By : 'Enrique'
Services : Letting( As a Tenant )
Rent PCM : £1340
Would you recommend ? : Yes
Postcode : E2
Nov 10, 2015
People found this helpful0
The Agent showed me the property. She was very kind and helpfull expalining everything in detail. best regar d... Read Full Review
Comments (0)The Agent showed me the property. She was very kind and helpfull expalining everything in detail.
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Enrique said about Portico
Services : Letting( As a Tenant )Date: 10th Nov 2015
The Agent showed me the property. She was very kind and helpfull expalining everything in detail.
best regar d s
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Georgie was an absolute ...
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5 Star Review
By : 'Amy'
Services : Letting( As a Tenant )
Rent PCM : £1580
Would you recommend ? : Yes
Postcode : E2
Oct 29, 2015
People found this helpful1
Georgie was an absolute pleasure to deal with. I called early on a Saturday morning for a viewing and she organised this within a few hours so we could be the first to see it and we signed on for the lease there and then. Georgie was really helpful with getting us all the information and paperwork... Read Full Review
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Amy M said about Portico
Services : Letting( As a Tenant )Date: 29th Oct 2015
Georgie was an absolute pleasure to deal with. I called early on a Saturday morning for a viewing and she organised this within a few hours so we could be the first to see it and we signed on for the lease there and then. Georgie was really helpful with getting us all the information and paperwork we needed to sign and made herself available to answer any questions we had. I look forward to building a great relationship with her over the course of our lease.
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Paul has been a very ...
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5 Star Review
By : 'Amanda'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : E2
Oct 8, 2015
People found this helpful3
Paul has been a very courteous person to deal with. I had my eye on this particular flat and given the pictures and location had gotten a sense for it in advance and fully felt this was a good fit. Paul was arranging viewings 3 month ahead of the lease ending and as I didn't want to lose this... Read Full Review
What agent could do to change your mind?
I feel the referencing fee per person if very high, this is no reflection on the agent. Just a comparison to other Agencies I have used previously.
Comments on Agent Fees
I feel the referencing fee per person if very high, this is no reflection on the agent. Just a comparison to other Agencies I have used previously.
Comments (0)Paul has been a very courteous person to deal with.
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Amanda said about Portico
Services : Letting( As a Tenant )Date: 8th Oct 2015
Paul has been a very courteous person to deal with.
I had my eye on this particular flat and given the pictures and location had gotten a sense for it in advance and fully felt this was a good fit. Paul was arranging viewings 3 month ahead of the lease ending and as I didn't want to lose this apartment I was contacting him daily to ensure that he had not yet released the property for viewing. Paul faced some challenges withthe existing tenants not being responsive for request to view and kept me up to date.
Due to my strong interest Paul ensured I had priority viewing and helped me to secure the property with my deposit.
Throughout the process he has been competent, courteous, professional and has helped with all my queries.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11/1/2017, 9:09:23 AM by allAgents
