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Grantham, NG31
2.9/5, 10 Reviews
63% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
0% sales fee satisfaction
99% letting fee satisfaction
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1 Star Review
By : 'Not'
Services : Sales(As a Vendor)
Sold price : £200000
Would you recommend ? : No
Postcode : NG33
Feb 11, 2019
People found this helpful0
One of the worst experiences we have had, after what we thought was a positive valuation it went downhill from there. Very poor communication, i.e., very little feedback on viewings, if at all, details of prospective viewings almost non-existent, this after repeated phone calls asking that everyone involved with the sale be updated, by phone/email/text. When trying to contact the agents representative being told that he/she not available, (message left for them to contact us) nothing happens. Then being sent details of properties for sale! when queried this agent said it was a computer glitch. Buyer complained that viewing times arranged with agent not met and did not turn up, and when they did showed no interest in proceedings. In all not an experience that we would want to repeat. I have run a Limited Company and if I had given the this kind of service (or lack of it) I would have soon been out of business very quickly.
Comments on Agent Fees
The fee charged certainly did not reflect the service given.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £200,000 | £200,000 |
| Lettings | 100% | 99% | £525 | £800 |
Address
Connells
2 Watergate, Grantham, Lincolnshire
NG31 6PR
01476 590 050
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Liam'
Services : Letting( As a Tenant )
Sold price : £1600
Would you recommend ? : No
Postcode : NG24
Mar 12, 2025
People found this helpful
Absolutely terrible service from start to (soon to be) finish! Lack of communication with both myself (the landlord) and my tenant. Said they would call but only email.. Constant mistakes from overcharging, admin errors to “forgetting to tell me things”. BE CAREFUL OF POORLY WROTE CONTRACTS... Read Full Review
Comments on Agent Fees
Joke of a company
Comments (0)
Absolutely terrible service from start to (soon to be) finish!
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Liam Barber said about Connells
Services : Letting( As a Tenant )Date: 12th Mar 2025
Absolutely terrible service from start to (soon to be) finish!
Lack of communication with both myself (the landlord) and my tenant. Said they would call but only email..
Constant mistakes from overcharging, admin errors to “forgetting to tell me things”.
BE CAREFUL OF POORLY WROTE CONTRACTS WHICH MAKE NO SENSE! A 6 month cancellation even though the tenancy agreement timings are different. I have spoke to multiple agents and they have all said this is strange.
I would not trust this company and I am writing this review to warn other potential tenants looking at going into a management agreement, even though may respond and say contact me, they won’t do anything about it!
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5 Star Review
Mia
By : 'Anna'
Services : Other
Would you recommend ? : Yes
Postcode : NG31
Oct 24, 2024
People found this helpful0
‘I just wanted to say a massive thank you to Mia who was so helpful in answering all of my questions, she was very knowledgeable and friendly ‘ from... Read Full Review
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Anna savona said about Connells
Services : Other( )Date: 24th Oct 2024
‘I just wanted to say a massive thank you to Mia who was so helpful in answering all of my questions, she was very knowledgeable and friendly ‘ from Anna
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Be warned - do not ...
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1 Star Review
By : 'Datta'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NG32
Dec 9, 2022
People found this helpful1
Disgusting and unprofessional service from the branch manager, over valued a house by £100,000 - which agent has a house on sale for almost a year if they are working effectively? Completely negligent and out of line with market conditions poor service to myself and vendor. Compliance... Read Full Review
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Datta Ajay said about Connells
Services : Sales( Prospective Vendor/Buyer )Date: 9th Dec 2022
Disgusting and unprofessional service from the branch manager, over valued a house by £100,000 - which agent has a house on sale for almost a year if they are working effectively? Completely negligent and out of line with market conditions poor service to myself and vendor. Compliance issues arose and the branch failed in their professional and regulatory responsibility. Raised this with branch manager and simply got abuse. She lied and continued to contradict herself. I would not recommend this branch to either a vendor or purchaser as they are completely unprofessional and will mis guide you all the way costing you time and effort - if you want to have your house on the market for almost a year this is the agent for you
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Letting through Connells ...
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4 Star Review
Tam
By : 'Mary'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : NG31
Apr 19, 2021
People found this helpful0
We found dealing with Tam and Sandra very pleasant .they were helpful and nothing too much trouble for them .We would recommend Connells lettings to anyone . Everything seems to have gone so smoothly... Read Full Review
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Mary Nadin said about Connells
Services : Letting( As a Tenant )Date: 19th Apr 2021
We found dealing with Tam and Sandra very pleasant .they were helpful and nothing too much trouble for them .We would recommend Connells lettings to anyone . Everything seems to have gone so smoothly .
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Agents' ...
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1 Star Review
By : 'Not'
Services : Sales( As a Vendor )
Sold price : £200000
Would you recommend ? : No
Postcode : NG33
Feb 11, 2019
People found this helpful0
One of the worst experiences we have had, after what we thought was a positive valuation it went downhill from there. Very poor communication, i.e., very little feedback on viewings, if at all, details of prospective viewings almost non-existent, this after repeated phone calls asking that everyone ... Read Full Review
Comments on Agent Fees
The fee charged certainly did not reflect the service given.
Comments (0)Was this helpful?:
Not Happy said about Connells
Services : Sales( As a Vendor )Date: 11th Feb 2019
One of the worst experiences we have had, after what we thought was a positive valuation it went downhill from there. Very poor communication, i.e., very little feedback on viewings, if at all, details of prospective viewings almost non-existent, this after repeated phone calls asking that everyone involved with the sale be updated, by phone/email/text. When trying to contact the agents representative being told that he/she not available, (message left for them to contact us) nothing happens. Then being sent details of properties for sale! when queried this agent said it was a computer glitch. Buyer complained that viewing times arranged with agent not met and did not turn up, and when they did showed no interest in proceedings. In all not an experience that we would want to repeat. I have run a Limited Company and if I had given the this kind of service (or lack of it) I would have soon been out of business very quickly.
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Great ...
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4 Star Review
By : 'R'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : LE13
May 7, 2018
People found this helpful0
I have been working with Connells Lettings team for a few years now and have had fantastic service notably from Emma Marriot and more recently from her colleague Emma Ter Harr - who work between the Grantham and Melton Mowbray offices. Despite working across the two areas, I have found them both... Read Full Review
Comments on Agent Fees
Good
Comments (0)I have been working with Connells Lettings team for a few years now and have had fantastic service notably from Emma Marriot and more recently from her colleague Emma Ter Harr - who work between the Grantham and Melton Mowbray offices.
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R Jackson said about Connells
Services : Letting( As a Owner )Date: 7th May 2018
I have been working with Connells Lettings team for a few years now and have had fantastic service notably from Emma Marriot and more recently from her colleague Emma Ter Harr - who work between the Grantham and Melton Mowbray offices.
Despite working across the two areas, I have found them both to be very personable, proactive and they have helped me considerably. I would certainly recommend working with the "Emma" team, from a rental perspective!
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I have been letting a couple ...
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4 Star Review
By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : NG31
Feb 28, 2018
People found this helpful0
I have been letting a couple of properties in the Grantham through Connells for the last couple of years, for the first few months there was a lot of staff turnover so the service was a little poor, but I can honestly say that since Emma Marriott in branch and Louise Burleigh in the maintenance... Read Full Review
Comments on Agent Fees
I feel there feels are slightly high
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Landlord said about Connells
Services : Letting( As a Owner )Date: 28th Feb 2018
I have been letting a couple of properties in the Grantham through Connells for the last couple of years, for the first few months there was a lot of staff turnover so the service was a little poor, but I can honestly say that since Emma Marriott in branch and Louise Burleigh in the maintenance department have taken over my properties the service has been 1st class and they go out of there way to do all they can to help. I would highly recommend Connells as a letting agent
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The purchase of our ...
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4 Star Review
Louise
By : 'Rigsby'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : NG31
Feb 23, 2018
People found this helpful0
The purchase of our properties went through very well but unfortunately we were let down badly by the person the let out the first of these with letting to an obviously poor tenant and failure to communicate. However, a change of personnel; rectified that and we now enjoy a really good... Read Full Review
Comments on Agent Fees
Within normal rates
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Rigsby said about Connells
Services : Letting( As a Owner )Date: 23rd Feb 2018
The purchase of our properties went through very well but unfortunately we were let down badly by the person the let out the first of these with letting to an obviously poor tenant and failure to communicate. However, a change of personnel; rectified that and we now enjoy a really good communication experience. Louise at the Help Desk and Emma at the Branch have worked together with us very well. Now when an issue is raised (there can always be issues) we receive prompt comms and resolve the issue quickly. This benefits my tenant and of course myself.
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Connells Grantham business ...
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1 Star Review
By : 'J'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : NG31
Dec 2, 2017
People found this helpful2
Connells Grantham business mantras are seemingly deception, shockingly poor service & timekeeping, and theft. Throughout our tenancy they consistently failed to respond in a timely fashion to our requests, which at it's worst left left us with an unsecured property (broken back door lock)... Read Full Review
Comments on Agent Fees
In line with industry standard.
Comments (0)Connells Grantham business mantras are seemingly deception, shockingly poor service & timekeeping, and theft. Throughout our tenancy they consistently failed to respond in a timely fashion to our requests, which at it's worst left left us with an unsecured property (broken back door lock) for in excess of 7 weeks. Despite persistant emails & calls chasing the matter, Connells repeatedly demonstrated a complete lack of customer care, efficiency, or time management.
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J Papworth said about Connells
Services : Letting( As a Tenant )Date: 2nd Dec 2017
Connells Grantham business mantras are seemingly deception, shockingly poor service & timekeeping, and theft. Throughout our tenancy they consistently failed to respond in a timely fashion to our requests, which at it's worst left left us with an unsecured property (broken back door lock) for in excess of 7 weeks. Despite persistant emails & calls chasing the matter, Connells repeatedly demonstrated a complete lack of customer care, efficiency, or time management.
Now at the end of our tenancy, Connells have resorted to deception relating to the bond/deposit paid for our tenancy - though due to their complete lack of attention to detail & inability to understand basic math, we have emails to show their failings.
As we were going to be a pet household, we notified Connells at the start of our tenancy that we had 2 dogs. They told us this was fine but we would have to pay a £100 extra fee for a deep clean to be undertaken when our tenancy ended. Despite us reminding them of this on several occassions in the run up to our tenancy ending (without them questioning it)- they then claimed this was not the case and the fee was simply a £100 per pet payment, and not for a deep clean. This is just one example of the fraudulent activity they indulge in- for their explanation to ring true we would have been charged £200 extra as we stated 2 dogs on our application, but this was simply not the case - only £100 was charged. They have now tried to charge us again for a deep clean. This is a blatant lie by Connells Grantham and is a perfect example of how they treat their customers.
Sadly, the negatives surrounding this crooked letting agents do not end there. At the end of our tenancy we did leave a small number of personal possessions at the property, and both the front and back gardens needed work carrying out on them to bring them upto a reasonable condition. We fully understood and accepted this & rightfully this work should be deducted from our deposit. However, Connells went on to claim the full deposit would be withheld as the property was not clean (untrue- we left the property in a good condition ensuring all floors were cleaned, rooms were repainted to erase any marks, windows cleaned, kitchen cleaned etc.) In no way could it be justified that the £1300 deposit should be withheld in full.
Unfortunatly, Connells Grantham have been consistent in one area - that being poor customer service - so we are now pursueing them via enforcement as they have shown no attempt to resolve this matter in a professional, honest, and fair manner.
There are a wide choice of lettings agents available in Grantham and I would stongly encourage anyone looking to rent a property to avoid the Connells branch like the plague. We were always very careful to conduct our contact with Connells via email soon after beginning the tenancy due to their tendancy for failure. I will now use this information to publicise my review of Connells Grantham on the net to try and save others from a similar experience. You have been warned - please don't make the same mistake that we did. Avoid.
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I'd just like to thank Louise ...
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4 Star Review
Louise
By : 'Ashley'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : NG31
Feb 25, 2015
People found this helpful0
I'd just like to thank Louise Stewart for all her help and guidance in renting out my properties in Grantham. Her professional attitude when dealing with difficult tenants or tradesman is greatly appreciated and she is always my first port of call when these issues arise. I know I can ask her... Read Full Review
Comments (0)I'd just like to thank Louise Stewart for all her help and guidance in renting out my properties in Grantham. Her professional attitude when dealing with difficult tenants or tradesman is greatly appreciated and she is always my first port of call when these issues arise. I know I can ask her anything and she will explain it in a clear and logical way. Due in part to her extensive knowledge and experience of the lettings world.
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Ashley said about Connells
Services : Letting( As a Owner )Date: 25th Feb 2015
I'd just like to thank Louise Stewart for all her help and guidance in renting out my properties in Grantham. Her professional attitude when dealing with difficult tenants or tradesman is greatly appreciated and she is always my first port of call when these issues arise. I know I can ask her anything and she will explain it in a clear and logical way. Due in part to her extensive knowledge and experience of the lettings world.
Thanks Louise your help is much appreciated.
Best regards, Ashley
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