Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves. Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed" Actual: It hasn't been fixed at all. Still broken and health & safety risk. Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract) Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place. Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos. You need to sort out these failures or face an official investigation from ALTA.