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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.5/5, 91 Reviews
89% Recommended
100% sales valuation accuracy
97% letting valuation accuracy
100% sales fee satisfaction
91% letting fee satisfaction
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Edvard
By : 'Edith'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : SE16
Thorough, professional and communicative. Eddi was excellent. We sold our London flat whilst living abroad (Canada) and the process was seamless and easy. I would recommend.
Please put any complaint in writing, including as much details as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the department manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford house
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 1/11/2017, 10:38:38 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £485,000 | £485,000 |
| Lettings | 97% | 91% | £700 | £3,250 |
Stirling Ackroyd
63 Bermondsey Street, London, Greater London
SE1 3XF
020 3833 4607
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Dene
By : 'Nicky'
Services : Letting( As a Owner )
Rent PCM : £2400
Would you recommend ? : No
Postcode : SE16
Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team negotiated everything with ease and charm. I felt in safe hands throughout the process and most importantly they were in very regular contact by telephone as well as email. These... Read Full Review
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Onal
By : 'DebsDebs'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SE1
I received great service from Sterling Ackroyd Bermondsey. I am happy with the service, Dene and Aneka are amazing, they helped out right from Day1 in my journey for getting new tenants for my flat and they managed to secure tenants for us within one week . Fantastic!! Thank you Dene and... Read Full Review
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By : 'Olivia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW16
I would give this a 0 star rating if I could! Stirling Ackroyd lied to the tenants and the landlord to ensure that both parties signed the contract. After the contract was signed, Stirling Ackroyd refused to be held accountable for the incorrect information they had told both parties! Another... Read Full Review
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Catherine
By : 'PMC'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Catherine has been very helpful with the managing of our new property. She is quick to answer emails and deals with any concerns efficiently and in a professional... Read Full Review
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Catherine
By : 'Ravi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Catherine Close, who I believe is a senior property manager - always goes the extra mile to either chase things up for me or work around the problems I face as a tenant. She is always really pleasant as well as helpful and I'm sure she is a great asset to the team. In a busy central London... Read Full Review
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Phillip
By : 'Manuel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
We have been living in a flat managed by Williams Lynch for almost three years. In the last year, Philip has been available to us whenever we had issues and he promptly provided assistance, even during weekends. Philip has followed closely every intervention to make sure that we were satisfied with ... Read Full Review
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Catherine
By : 'Lina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
I have had a great experience working with this agency, they have been beyond professional and responsive. Ive worked with Catherine who managed our flat and she has been extremely helpful with any ask. Highly... Read Full Review
By : Catherine Close
Jan 10, 2022Thank you Lina...
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Catherine
Dene
By : 'Michelle'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
We have been assisted by Williams Lynch for almost 10 years. Dene was a fantastic help to us when searching for our property many years ago and Catherine has been extremely helpful recently with our lease extension. It’s good to know there is someone helpful and reliable a phone call... Read Full Review
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Edvard
By : 'Edina'
Services : Sales( As a Vendor )
Sold price : £485000
Would you recommend ? : Yes
Postcode : SE1
Edvard (Eddi) Matthiasson (senior sales agent) at Williams Lynch was with me every step of the way and couldn’t have been more professional, knowledgeable or helpful. Nothing was too much trouble. All calls and emails were responded quickly and thoughtfully. Transparent in all... Read Full Review
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Adriana
Onal
By : 'E'
Services : Letting( As a Owner )
Rent PCM : £2350
Would you recommend ? : Yes
Postcode : SE10
We've been working with Williams Lynch for many years. They have always been extremely pleasant and professional. Most recently, they quickly found perfect tenants for our property and as always, guided us through the maze of landlord responsibilities with ease. Our tenants are happy and... Read Full Review
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Phillip
By : 'Mariana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Philip has been responsive and helpful with the repairs that were needed in my flat. He liaised well with the landlord to get them approved and... Read Full Review
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Edvard
By : 'Edith'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE16
Thorough, professional and communicative. Eddi was excellent. We sold our London flat whilst living abroad (Canada) and the process was seamless and easy. I would... Read Full Review
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Dene
Adriana
By : 'mick'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
The guys at Williams Lynch are excellent. I would wholeheartedly reccommend them, brilliant service. All of the staff there are first... Read Full Review
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Thomas
By : 'Thomas'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Have known Williams Lynch for years and just used them to let a property I own. Very impressed with their professionalism.... Read Full Review
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Catherine
By : 'O'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Very helpful and quick responses to emails with detailed information about the property and the fixtures and fittings. Catherine is a great property... Read Full Review
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Adriana
Ben
By : 'Andrei'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Had a wonderful experience finding my current flat through Williams Lynch; from search to moving in, the entire process was smooth and simple. Special thanks to Ben for taking the time to answer all my questions and Adriana for making the move-in process quick and... Read Full Review
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Onal
Adriana
By : 'Babatunde'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
I find William Lynch team to be very knowledgeable and professional in approach. I engaged them to help let out my property, and my end-to-end experience was very pleasant and hitch-free. I was kept updated on the progress of the viewing and feedback received. I'll like to call out Onal and... Read Full Review
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Onal
Adriana
By : 'Masa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
I'm pretty new to London, and I've found a suitable property (rent) through Onal's arrangement. I'm absolutely happy with the quick response by Onal. After the offer as well, everything is quite swift , document work, fixing property equipment etc... Thank you Adriana and... Read Full Review
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Catherine
By : 'Mo'
Services : Letting( As a Tenant )
Rent PCM : £1755
Would you recommend ? : Yes
Postcode : SE1
I've lived in the property for 3 years, managed by Catherine within William Lynch. We liked the fact our concerns were raised by her and our time staying in the property made it feel like a real home. She made the effort of raising points of interest with our landlord and come back to us with ... Read Full Review
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Catherine
Catherine
By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Very good management, helpful and easy to deal with. Would highly recommend to anyone thinking of renting with or letting their... Read Full Review
