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4.5/5, 91 Reviews
89% Recommended
100% sales valuation accuracy
97% letting valuation accuracy
100% sales fee satisfaction
91% letting fee satisfaction
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By : 'Olivia Aston'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SW16
I would give this a 0 star rating if I could! Stirling Ackroyd lied to the tenants and the landlord to ensure that both parties signed the contract. After the contract was signed, Stirling Ackroyd refused to be held accountable for the incorrect information they had told both parties! Another thing is that the Agency makes all of these promises verbally which they then deny ever having said! So if you do make the mistake of using Stirling Ackroyd, make sure EVERYTHING is in writing! On the viewing day, we met with the agent, Kurwahn, to view the house. It was a lovely house but came fully furnished. We made it very clear that we would like some of the furniture removed to which Kurwahn said of course that can be done through communicating with the landlord. We (the tenants) then clearly asked about the process of a tenancy swap at any point in the agreement. We were verbally told (multiple times by two agents, Kurwahn and Danielle) that a tenancy swap can take place at anytime if the tenant pays a £50 fee and finds a replacement tenant… this is also clearly written on the agreement. We later found out that the agency had told the landlord that we were wanting to sign up for a year and would probably like to renew the contract after the year is finished (we definitely did not say this)! After signing the agreement, we emailed the landlord to ask for furniture to be removed, as verbally promised by the agency, to which the landlord responded “absolutely not, all furniture is to stay where it is”. The landlord explained that she had been very clear with the agency regarding the furniture and how it could not be removed due to nil storage space. We phoned Kurwahn to explain the situation to which he responded “my only suggestion is to lie and say that you need the current mattresses to be removed due to medical reasons”. Due to extenuating circumstances (needing to move back home to Australia), I needed to do a tenancy swap 3 months into the contract. I emailed Stirling Ackroyd to explain the situation, advise them of the next tenant taking my spot and asked which account I should pay the £50 for the tenancy swap to take place. I was told by the agency that this needs to be “agreed by the landlord”. I phoned the landlord and asked if she agreed. The landlord said she would agree but the agency has asked for her to pay a £430 “administrative fee” for the change so the landlord declined for me to move out. The £430 fee was not written on either the landlord’s nor the tenants contract. The agency denied having told us (the tenants) that the tenancy swap was as easy as a £50 fee and asked me if this was in writing. I was told by the agency that if I wanted a tenancy swap to take place, I would have to come to “an agreement” with the landlord ie. I would have to pay the £50 tenant fee+ £430 landlord fee for the swap. I sought advice through Shelter and I was informed that it was illegal under the “2019 Tenancy Act” for the tenant to pay more than £50 for a swap. I passed this information to the agency to which they said they understand that the tenant shouldn’t pay more than £50 but that the landlord was not wanting to pay the £430 which meant the swap could not take place unless the tenant and landlord came to an “agreement”. I felt backed into a corner with no other option than to pay the $430 + $50 fee for the swap. Basically, save yourself the hassle, the emotional distress and save your bank account! DO NOT USE STIRLING ACKROYD!
Please put any complaint in writing, including as much details as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the department manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford house
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 1/11/2017, 10:38:38 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £485,000 | £485,000 |
| Lettings | 97% | 91% | £700 | £3,250 |
Stirling Ackroyd
63 Bermondsey Street, London, Greater London
SE1 3XF
020 3833 4607
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Dene
By : 'Nicky'
Services : Letting( As a Owner )
Rent PCM : £2400
Would you recommend ? : No
Postcode : SE16
Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team negotiated everything with ease and charm. I felt in safe hands throughout the process and most importantly they were in very regular contact by telephone as well as email. These... Read Full Review
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Onal
By : 'DebsDebs'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SE1
I received great service from Sterling Ackroyd Bermondsey. I am happy with the service, Dene and Aneka are amazing, they helped out right from Day1 in my journey for getting new tenants for my flat and they managed to secure tenants for us within one week . Fantastic!! Thank you Dene and... Read Full Review
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By : 'Olivia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW16
I would give this a 0 star rating if I could! Stirling Ackroyd lied to the tenants and the landlord to ensure that both parties signed the contract. After the contract was signed, Stirling Ackroyd refused to be held accountable for the incorrect information they had told both parties! Another... Read Full Review
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Catherine
By : 'PMC'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Catherine has been very helpful with the managing of our new property. She is quick to answer emails and deals with any concerns efficiently and in a professional... Read Full Review
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Catherine
By : 'Ravi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Catherine Close, who I believe is a senior property manager - always goes the extra mile to either chase things up for me or work around the problems I face as a tenant. She is always really pleasant as well as helpful and I'm sure she is a great asset to the team. In a busy central London... Read Full Review
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Phillip
By : 'Manuel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
We have been living in a flat managed by Williams Lynch for almost three years. In the last year, Philip has been available to us whenever we had issues and he promptly provided assistance, even during weekends. Philip has followed closely every intervention to make sure that we were satisfied with ... Read Full Review
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Catherine
By : 'Lina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
I have had a great experience working with this agency, they have been beyond professional and responsive. Ive worked with Catherine who managed our flat and she has been extremely helpful with any ask. Highly... Read Full Review
By : Catherine Close
Jan 10, 2022Thank you Lina...
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Catherine
Dene
By : 'Michelle'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
We have been assisted by Williams Lynch for almost 10 years. Dene was a fantastic help to us when searching for our property many years ago and Catherine has been extremely helpful recently with our lease extension. It’s good to know there is someone helpful and reliable a phone call... Read Full Review
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Edvard
By : 'Edina'
Services : Sales( As a Vendor )
Sold price : £485000
Would you recommend ? : Yes
Postcode : SE1
Edvard (Eddi) Matthiasson (senior sales agent) at Williams Lynch was with me every step of the way and couldn’t have been more professional, knowledgeable or helpful. Nothing was too much trouble. All calls and emails were responded quickly and thoughtfully. Transparent in all... Read Full Review
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Adriana
Onal
By : 'E'
Services : Letting( As a Owner )
Rent PCM : £2350
Would you recommend ? : Yes
Postcode : SE10
We've been working with Williams Lynch for many years. They have always been extremely pleasant and professional. Most recently, they quickly found perfect tenants for our property and as always, guided us through the maze of landlord responsibilities with ease. Our tenants are happy and... Read Full Review
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Phillip
By : 'Mariana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Philip has been responsive and helpful with the repairs that were needed in my flat. He liaised well with the landlord to get them approved and... Read Full Review
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Edvard
By : 'Edith'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE16
Thorough, professional and communicative. Eddi was excellent. We sold our London flat whilst living abroad (Canada) and the process was seamless and easy. I would... Read Full Review
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Dene
Adriana
By : 'mick'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
The guys at Williams Lynch are excellent. I would wholeheartedly reccommend them, brilliant service. All of the staff there are first... Read Full Review
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Thomas
By : 'Thomas'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Have known Williams Lynch for years and just used them to let a property I own. Very impressed with their professionalism.... Read Full Review
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Catherine
By : 'O'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Very helpful and quick responses to emails with detailed information about the property and the fixtures and fittings. Catherine is a great property... Read Full Review
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Adriana
Ben
By : 'Andrei'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Had a wonderful experience finding my current flat through Williams Lynch; from search to moving in, the entire process was smooth and simple. Special thanks to Ben for taking the time to answer all my questions and Adriana for making the move-in process quick and... Read Full Review
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Onal
Adriana
By : 'Babatunde'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
I find William Lynch team to be very knowledgeable and professional in approach. I engaged them to help let out my property, and my end-to-end experience was very pleasant and hitch-free. I was kept updated on the progress of the viewing and feedback received. I'll like to call out Onal and... Read Full Review
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Onal
Adriana
By : 'Masa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
I'm pretty new to London, and I've found a suitable property (rent) through Onal's arrangement. I'm absolutely happy with the quick response by Onal. After the offer as well, everything is quite swift , document work, fixing property equipment etc... Thank you Adriana and... Read Full Review
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Catherine
By : 'Mo'
Services : Letting( As a Tenant )
Rent PCM : £1755
Would you recommend ? : Yes
Postcode : SE1
I've lived in the property for 3 years, managed by Catherine within William Lynch. We liked the fact our concerns were raised by her and our time staying in the property made it feel like a real home. She made the effort of raising points of interest with our landlord and come back to us with ... Read Full Review
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Catherine
Catherine
By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Very good management, helpful and easy to deal with. Would highly recommend to anyone thinking of renting with or letting their... Read Full Review
