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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 210 Reviews
97% Recommended
100% sales valuation accuracy
94% letting valuation accuracy
100% sales fee satisfaction
89% letting fee satisfaction
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By : 'David'
Services : Sales(As a Buyer)
Sold price : £925000
Would you recommend ? : Yes
Postcode : SW19
From the very start of the purchase process for our property, Katharine was a source of great help, knowledge and understanding. A first class job and throughly recommended.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £275,000 | £6,400,000 |
| Lettings | 94% | 89% | £725 | £2,700 |
Goodfellows
44 Coombe Lane, London, Greater London
SW20 0LA
020 8946 6511
Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers\' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c\/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk
Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a \"without prejudice\" basis to avoid late-payment charges and\/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 11/8/2017, 10:42:29 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'David'
Services : Sales( As a Buyer )
Sold price : £925000
Would you recommend ? : Yes
Postcode : SW19
From the very start of the purchase process for our property, Katharine was a source of great help, knowledge and understanding. A first class job and throughly... Read Full Review
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By : 'Kinga'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM4
Claudia from Goodfellows took care of our apartment contract very well. She is very professional, I recommend this real estate agent to... Read Full Review
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David
Tracy
By : 'Sylia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW20
Recently we have worked with the Goodfellows - Raynes Park. We were supported to find an appropriate property for us and also to resolve some issues that came up on the... Read Full Review
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By : 'Marianne'
Services : Sales( As a Vendor )
Sold price : £6400000
Would you recommend ? : Yes
Postcode : SW20
Donna and Katharine have managed three sales for me. Sadly on the same property due to probate issues. I had Estateagents fighting over my property as it should have been a sinch to sell. I went with good fellows as they were the most professional, Donna asking on our first meeting for proof of ... Read Full Review
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David
By : 'Kiki'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW20
Had a really positive experience using Goodfellows; as a first time landlady I was a bit uncertain about the whole process of letting my flat, but the guys couldn't have been more helpful. Everything was dealt with quickly and profesionally; communication was great: I was kept informed of any ... Read Full Review
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Tracy
By : 'Steve'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT3
We’ve been with Goodfellows for a couple of years now and find them professional and helpful with all our dealings, especially Tracy in letting who is always available to answer questions and assist with tenancy... Read Full Review
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Jeffrey
By : 'Claire'
Services : Letting( Property Management )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : SW20
I have just moved out of a rental property after 2 1/2 years. During the whole period, Jeffrey has been amazing. He is always available to solve any problems in relation to the property on the maintenance side. He is super efficient and always there to offer advice. I don't think I have... Read Full Review
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Tracy
By : 'ivan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT2
Great customer service from Tracy. She made the whole process quick and stress free. Also quick to reply to her... Read Full Review
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Tracy
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £880
Would you recommend ? : Yes
Postcode : SW20
I came across a property on RightMove which lead me to Tracy at Goodfellows. For context; I have been looking for a place for nearly a year, so I've dealt with my fair share of agents! I couldn't have asked for a better agent, Tracy is approachable, warm and a joy to work with. She is... Read Full Review
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By : 'Katie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT2
Sold our house quickly. Katharine always kept us in the loop & chased up others & issues to keep the sale on... Read Full Review
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Bernadette
By : 'A.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT2
Absolutely recommendable. Competent, quick responses, available when needed, and - importantly - listening with empathy. Created trust from the beginning. Should we come back to London, the first agency we will contact are Bernadette, David and the team of... Read Full Review
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David
By : 'Sandra'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW20
We put our house to let with David Mitchel and his team (Tracy and Gareth). From the first meeting David was extremely helpful and patient with all the questions that we had. They had found us a nice family to let our house to very quickly and for the price we were looking for. The process was... Read Full Review
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Tracy
By : 'jose'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EC1V
Tracy was helpful and had excellent customer service skills, she is very knowledgeable and friendly. I highly recommendm this office in... Read Full Review
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By : 'Eleanor'
Services : Letting( As a Tenant )
Rent PCM : £1225
Would you recommend ? : Yes
Postcode : SW20
All members of the team were helpful, friendly and professional. Solved any issues as quick as they could. David in particular was a great help and made moving a less stressful... Read Full Review
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Jeffrey
By : 'Olga'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : KT3
We have been with Goodfellows for one year, from 2019 to 2020. Jeffrey Brock, our property agent, has been extremely helpful and efficient in solving all our issues and responding to requests in a timely manner. He facilitated our communication with the landlord, and our check out procedure was... Read Full Review
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Jeffrey
By : 'Luis'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT2
I had an inconvenient with my oven then I got communicated with Jeffrey and he helped me to resolve the issue... Read Full Review
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Jeffrey
By : 'Helen'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SW20
We have rented our property through Goodfellows for almost 7 years. For approximately the last year we have been dealing with Jeffrey Brock. He is hands down the best of the agents who we have dealt with through this time and I really hope he is able to continue looking after our property! The 5*... Read Full Review
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Tracy
By : 'EDWARD'
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : SW20
I have always found Tracy Bowler to be diligent and supportive in servicing me as her landlord. She pays attention to my needs in achieving the best rental Amount in any given... Read Full Review
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Tracy
By : 'Leonteas'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM4
Staff are very helpful and friendly, Tracy has been very good in responding to any complaints and Queries I... Read Full Review
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David
By : 'Nicholas'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : KT3
It has been an absolute pleasure dealing with David on this property. David works above and beyond to get the job done, however big or small. I am always able to get in touch with David immediately, no matter what the time. I would like to thank David for his lateral thinking in suggesting we... Read Full Review
