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1.4/5, 11 Reviews
18% Recommended
50% letting valuation accuracy
0% letting fee satisfaction
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By : 'xxx'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : W11
Marsh and Parsons at first, were extremely helpful, efficient and managed to get my flat found, signed and moved into within 3 days- This off course came with additional costs. Once I had moved into the rented property, Marsh and Parsons became increasingly unhelpful. There where all sorts of problems with the flat that all needed to be addressed- Non of the cooking appliances worked meaning only takeaways- a huge cost. It took over 2 weeks for Marsh and Parsons to organize someone to come in and fix this problem. Regarding the other problems I am still waiting for problems to be addressed 2 months after moving in.
By : Patrick Littlemore
Apr 16, 2013I’m sorry to read your comments. Please feel free to contact me directly using the contact form on our website http://www.marshandparsons.co.uk/about-us/our-culture/our-people and I will happily look into the issues you have had. However, if, as I suspect, your property is not professionally managed by Marsh & Parsons, we are not legally able to assist with maintenance issues. In these circumstances, you are advised to contact your landlord directly. Kind regards, Patrick Littlemore, Lettings Director
By : Patrick Littlemore
Apr 18, 2013Just to add, despite your review being written last year, it has only just been published on this site, which is why you have only just received a response from us. Kind regards, Patrick
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 0% | £1,600 | £3,500 |
Marsh & Parsons
26 Notting Hill Gate, London, Greater London
W11 3HY
020 7243 5390
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Shaun'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : No
Postcode : W2
If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a... Read Full Review
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By : 'Archie'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : W2
Truly awful by any standard. They take no responsibility for damage done by contractors they employ and their 'complaints proceedure' is designed to frustrate not help. In desperation I took to social media to complain and was blocked. Avoid this company at any... Read Full Review
By : Lynn Hesketh
Jun 24, 2022I took them to the Property Ombudsman https://www.tpos.co.uk/ to whom M&P are members - who have been very efficient thus far - awaiting result but what did come out was that our tenant did...
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By : 'Dom'
Services : Letting( As a Owner )
Rent PCM : £3500
Would you recommend ? : No
Postcode : W2
Real estate agents have a low bar, but Marsh & Parsons Notting Hill go below all possible expectations - they are the worst of the worst. I let a property through them and they made endless mistakes, which caused me money, to which they wanted full pay. Pathetic. Trying to resolve... Read Full Review
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By : 'Very'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900000
Would you recommend ? : No
Postcode : W11
Do not deal with this agency who's slogan ironically is: 'The Only Way Is Ethics' they are in fact the dodgiest most corrupt bunch of crooks in the property market. Channel 4 exposed them in an investigative documentary 'From Russia With Cash' when Leslie Marsh was... Read Full Review
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By : 'Ron'
Services : Letting( As a Owner )
Rent PCM : £2107
Would you recommend ? : No
Postcode : W2
I spent 2 years with Marsh and Parsons as a landlord and I hope no one has to deal with them. They have continuously lied to me, from having done inspections (which they had not and eventually when I inspected my property I realised this did not happen), to promising cleaning would be done prior to ... Read Full Review
More expensive than most yet expect more as a result. Can't believe they win awards.
By : Naila
Oct 14, 2017Dear Ron, We are a young couple with a toddler renting through them in Notting hill, it has been 4 weeks of hell. Hell. May I ask you to send me your testimonial by email nailama20@gmail.com ? I...
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By : 'Sam'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : No
Postcode : W11
They rented the property for me to an excellent tenant, under the understanding that all I wanted was a finding service only. All paperwork was handled incorrectly from the start, and they have disregarded all of my instructions regarding the terms of the agreement, renewals, payments, etc.... Read Full Review
Listened to my requirements about the terms of the contract (e.g. Length)
By : Anna Ambrose
Jul 10, 2014Dear Sam, I was surprised to see your review and disappointed to hear of your experience with M&P. As the Director of Notting Hill Lettings I would be very keen to discuss any issues you have...
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By : 'Naomi'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W2
I had let my property through Marsh and Parsons for several years. Last year the front door of the flat was left open but I thought it was the fault of the builders who were refurbishing the flat under the management of the agents. but when I asked the builders they said they didn't do it and... Read Full Review
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By : 'xxx'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W11
Marsh and Parsons at first, were extremely helpful, efficient and managed to get my flat found, signed and moved into within 3 days- This off course came with additional costs. Once I had moved into the rented property, Marsh and Parsons became increasingly unhelpful. There where all sorts of... Read Full Review
By : Patrick Littlemore
Apr 16, 2013I’m sorry to read your comments. Please feel free to contact me directly using the contact form on our website http://www.marshandparsons.co.uk/about-us/our-culture/our-people and I will happily...
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By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : No
They really are just after the money aren't they? We told them the exact type of people we wanted, they ignored us and stuck a family of four in our tiny terrace house. We wanted a 2 year lease but they gave them a 3 year one, we were overseas so they rushed it through (I'll admit that was our... Read Full Review
By : PR
Jan 20, 2012Dear Andrew, I have read your comment with interest and spoken to both the Notting Hill office and the Lettings Director to find out more details. I am very surprised to find out they have not...
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By : 'Justin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
... Read Full Review
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By : 'jonty123'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
I must admit that i had misgivings about dealing with any agent in London when searching for a property to rent. I was ever so pleasantly surprised with the lettings team in Chelsea, they were simply divine to deal with and really helped the process be as smooth as possible. I work for a large... Read Full Review