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Springbok Properties
4.7/5, 4548 Reviews
91% Recommended
93% sales valuation accuracy
88% sales fee satisfaction
Springbok properties are winners of 23 local and national awards for customer service and experience with allAgents.
Sell quickly and still get the best price!
Your local estate agent says the property market's in a slump. The papers say the recession's not over yet. The same houses on the market every week
for months and months says that it's the worst time to sell.
We say that's rubbish - the property market just needs our progressive approach!
Springbok Properties offers a market-beating alternative to the traditional way of selling that gives you the best possible price and still completes the sale of your property quickly, no matter how bad the market may look.
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Springbok Properties
Chester Street,M32 0RS
Certified Customer Experience
Report Summary
Report generated on (28 April 2025 @ 14:30:29)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Vivian O. on 14th Mar 2025
5 Star Review
Had a great experience with Springbok. Communication played a key role throughout the process, and Haden ensured that all updates were timely and clear. The stepbystep process was straightforward and easy to follow, making the first part of the sales journey smooth and stressfree. I truly appreciate his efficiency and professionalism. Highly recommended!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Victoria on 13th Mar 2025
5 Star Review
When received a letter to get in touch with Springbok Properties the sale of my property, I reluctantly called them but was impressed with the way I was attended to.
I was contemplating of taking other options offered by another agent even after our first interaction. However, I had no choice but to go ahead with Springbok because of the commitment to excellent customer service shown by the negotiator, William Kenny, assigned to me.
They gave me a fixed sale price, which was reasonable to me with the assurance of quick sale.
Truth to their word, after two days viewing, an offer was received, and the property is now SSTC
I will not hesitate to recommend the company to the prospective buyer or seller of properties.
Victoria A
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Louisa on 27th Dec 2024
5 Star Review
Selling my property quickly was a priority, and Springbok Properties delivered beyond expectations. Their team was professional and attentive from start to finish, providing a fair cash offer in no time. They handled the entire process efficiently, and I was impressed with their constant updates and transparency. It was a relief to have everything completed so quickly and hassle-free. I highly recommend them for anyone looking for a fast and reliable cash sale.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
N on 18th Dec 2024
5 Star Review
Such a professional and friendly service. I’ve always used high street estate agents before and wasn’t sure what to expect. Can’t fault it and Annie was fantastic throughout the process from offer accepted to completion. Thank you.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
John Frederick Beer on 17th Dec 2024
4 Star Review
We had never heard of Springbok before and the process was very easy and despite not being at our property at times when viewing was organised the team handled the viewing with ease and it seems the process will enable completion seamlessly for both us and our purchaser being happy and also in their new home where we have been.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 28/04/2025
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"A great experience with..."
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5 Star Review
Jessica
By : 'Barton'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : OL2
Apr 23, 2025
People found this helpful0
A great experience with Springbok and jessica thornton who made it as smooth as possible. thank you
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By : Springbok Customer Services
Apr 24, 2025Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
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Latest Reviews
John Frederick Beer
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 93.00% | 88.00% | £21,500 | £35,200,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 144 | 14 | 17 | 3 | 1999 | 184 | 1787 | 117 | 189 | 102 |
Areas covered
- National
- National
Address
Springbok Properties
Chester Street, Old Trafford, Greater Manchester
M32 0RS
0800 068 7935
Opening Hours
- Open
- 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
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Social Media
Members of
Rankings
Latest Properties
No Property Found
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Purchase of ...
5 Star Review
Haden
By : 'Vivian'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : S60
Mar 14, 2025
People found this helpful0
Had a great experience with Springbok. Communication played a key role throughout the process, and Haden ensured that all updates were timely and clear. The stepbystep process was straightforward and easy to follow, making the first part of the sales journey smooth and stressfree. I truly ... Read Full Review
Comments (3)
Was this helpful?:
Vivian O. said about Springbok Properties
Services : Sales( As a Buyer )Date: 14th Mar 2025
Had a great experience with Springbok. Communication played a key role throughout the process, and Haden ensured that all updates were timely and clear. The stepbystep process was straightforward and easy to follow, making the first part of the sales journey smooth and stressfree. I truly appreciate his efficiency and professionalism. Highly recommended!
The UK's Largest Customer Review Website for the Property Industry
By : Springbok Customer Services
Mar 17, 2025Thank you for your feedback. We’re pleased to know we met your expectations and provided the support you needed. Your kind words will be passed along to the team. If you require any further...
House ...
5 Star Review
By : 'Victoria'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Mar 13, 2025
People found this helpful0
When received a letter to get in touch with Springbok Properties the sale of my property, I reluctantly called them but was impressed with the way I was attended to. I was contemplating of taking other options offered by another agent even after our first interaction. However, I had no choice but ... Read Full Review
Comments (1)When received a letter to get in touch with Springbok Properties the sale of my property, I reluctantly called them but was impressed with the way I was attended to.
Was this helpful?:
Victoria said about Springbok Properties
Services : Sales( As a Vendor )Date: 13th Mar 2025
When received a letter to get in touch with Springbok Properties the sale of my property, I reluctantly called them but was impressed with the way I was attended to.
I was contemplating of taking other options offered by another agent even after our first interaction. However, I had no choice but to go ahead with Springbok because of the commitment to excellent customer service shown by the negotiator, William Kenny, assigned to me.
They gave me a fixed sale price, which was reasonable to me with the assurance of quick sale.
Truth to their word, after two days viewing, an offer was received, and the property is now SSTC
I will not hesitate to recommend the company to the prospective buyer or seller of properties.
Victoria A
The UK's Largest Customer Review Website for the Property Industry
By : Springbok Customer Services
Mar 17, 2025Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If...
Selling my property quickly ...
5 Star Review
By : 'Louisa'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Sold price : £210000
Would you recommend ? : Yes
Postcode : B14
Dec 27, 2024
People found this helpful1
Selling my property quickly was a priority, and Springbok Properties delivered beyond expectations. Their team was professional and attentive from start to finish, providing a fair cash offer in no time. They handled the entire process efficiently, and I was impressed with their constant updates ... Read Full Review
Comments (1)Was this helpful?:
Louisa said about Springbok Properties
Services : Sales( As a Vendor )Date: 27th Dec 2024
Selling my property quickly was a priority, and Springbok Properties delivered beyond expectations. Their team was professional and attentive from start to finish, providing a fair cash offer in no time. They handled the entire process efficiently, and I was impressed with their constant updates and transparency. It was a relief to have everything completed so quickly and hassle-free. I highly recommend them for anyone looking for a fast and reliable cash sale.
The UK's Largest Customer Review Website for the Property Industry
By : Springbok Customer Services
Dec 28, 2024Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your...
Such a professional and ...
5 Star Review
Annie
By : 'N'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B16
Dec 18, 2024
People found this helpful0
Such a professional and friendly service. I’ve always used high street estate agents before and wasn’t sure what to expect. Can’t fault it and Annie was fantastic throughout the process from offer accepted to completion. Thank ... Read Full Review
Comments (1)Was this helpful?:
N said about Springbok Properties
Services : Sales( As a Buyer )Date: 18th Dec 2024
Such a professional and friendly service. I’ve always used high street estate agents before and wasn’t sure what to expect. Can’t fault it and Annie was fantastic throughout the process from offer accepted to completion. Thank you.
The UK's Largest Customer Review Website for the Property Industry
By : Springbok Customer Services
Dec 19, 2024Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your...
We had never heard of ...
4 Star Review
Haden
By : 'John'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Sold price : £360000
Would you recommend ? : Yes
Postcode : PE38
Dec 17, 2024
People found this helpful0
We had never heard of Springbok before and the process was very easy and despite not being at our property at times when viewing was organised the team handled the viewing with ease and it seems the process will enable completion seamlessly for both us and our purchaser being happy and also in ... Read Full Review
Comments (1)Was this helpful?:
John Frederick Beer said about Springbok Properties
Services : Sales( As a Vendor )Date: 17th Dec 2024
We had never heard of Springbok before and the process was very easy and despite not being at our property at times when viewing was organised the team handled the viewing with ease and it seems the process will enable completion seamlessly for both us and our purchaser being happy and also in their new home where we have been.
The UK's Largest Customer Review Website for the Property Industry
By : Springbok Customer Services
Dec 18, 2024We’re grateful for your feedback and pleased we could assist you to your satisfaction. Your comments will be shared with the team, who will appreciate the recognition. Should you need anything...
Quick and Smooth Cash ...
5 Star Review
By : 'Thomas'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : BA1
Dec 15, 2024
People found this helpful0
After having difficulties with a couple of local estate agent, I decided to try Springbok Properties after seeing an advert on facebook. They offered a fair cash price and handled the sale quickly and efficiently. The whole experience was smooth, and I was relieved to have everything taken care of ... Read Full Review
Comments (1)Was this helpful?:
Thomas Carr said about Springbok Properties
Services : Sales( As a Vendor )Date: 15th Dec 2024
After having difficulties with a couple of local estate agent, I decided to try Springbok Properties after seeing an advert on facebook. They offered a fair cash price and handled the sale quickly and efficiently. The whole experience was smooth, and I was relieved to have everything taken care of so professionally. I highly recommend their services to anyone needing a fast sale.
The UK's Largest Customer Review Website for the Property Industry
By : Springbok Customer Services
Dec 16, 2024Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. ...
Amazing!! ...
5 Star Review
Taryck
By : 'Mobina'
Branch : Suite 7N, Trafford House, Chester Street
Services : Online Auctions
Sold price : £132000
Would you recommend ? : Yes
Postcode : M35
Nov 29, 2024
People found this helpful0
We recently purchased a home through Springbok Properties, and Taryck Turner was instrumental in making the process smooth and stress-free. From the very beginning, Taryck was incredibly professional, approachable, and proactive. He consistently kept us updated, answered our calls promptly, and ... Read Full Review
Comments (1)We recently purchased a home through Springbok Properties, and Taryck Turner was instrumental in making the process smooth and stress-free. From the very beginning, Taryck was incredibly professional, approachable, and proactive. He consistently kept us updated, answered our calls promptly, and went above and beyond to chase things up on our behalf.
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Mobina said about Springbok Properties
Services : Online Auctions( )Date: 29th Nov 2024
We recently purchased a home through Springbok Properties, and Taryck Turner was instrumental in making the process smooth and stress-free. From the very beginning, Taryck was incredibly professional, approachable, and proactive. He consistently kept us updated, answered our calls promptly, and went above and beyond to chase things up on our behalf.
His dedication and attention to detail made a potentially complex process feel manageable and straightforward. It's clear that Taryck genuinely cares about his clients and works tirelessly to achieve the best outcomes. We're truly grateful for his help and would highly recommend him and Springbok Properties to anyone looking to buy or sell a home.
Thank you, Taryck, for your outstanding service!
The UK's Largest Customer Review Website for the Property Industry
By : Springbok Customer Services
Dec 2, 2024Thank you for your feedback. We’re glad we could assist you and provide the service you were looking for. We’ll pass your kind words on to the team. Should you need anything else,...
Hamish my sales progressor ...
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5 Star Review
By : 'Darcy'
Branch : Suite 7N, Trafford House, Chester Street
Services : 4
Would you recommend ? : Yes
Postcode : SR8
Apr 28, 2025
People found this helpful
Hamish my sales progressor was amazing and kept me up to date at every stage! Thank ... Read Full Review
Comments (0)Was this helpful?:
Darcy said about Springbok Properties
Services : 4Date: 28th Apr 2025
Hamish my sales progressor was amazing and kept me up to date at every stage! Thank you
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Springbok are ...
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1 Star Review
Callum
By : 'Khalid'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BD9
Apr 28, 2025
People found this helpful0
Springbok are scammers. They did me out of £7.2k. They sold a house me and had said my walkaway sum would be 400k. If the house sold more then a fee of £7.2k will be charged but it sold 400k then there would be no fee. The house sold 400k but they still charged me £7.2k fee. Now their ... Read Full Review
Comments on Agent Fees
They had said if it sold for 400k or less then no fee. Sold for £400k but they changed £7.2k
Comments (0)Was this helpful?:
Khalid Mahmood BD9 4NN said about Springbok Properties
Services : Sales( As a Vendor )Date: 28th Apr 2025
Springbok are scammers. They did me out of £7.2k. They sold a house me and had said my walkaway sum would be 400k. If the house sold more then a fee of £7.2k will be charged but it sold 400k then there would be no fee. The house sold 400k but they still charged me £7.2k fee. Now their customer services manager is not responding to my emails.
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Excellent service from both ...
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5 Star Review
By : 'Mia'
Branch : Suite 7N, Trafford House, Chester Street
Services : 4
Would you recommend ? : Yes
Postcode : NG14
Apr 25, 2025
People found this helpful
Excellent service from both Sam Livesey (the Springbok selling agent) and Mia Richardson who followed up the sanction to a successful conclusion. Thank you Sam & Mia. ... Read Full Review
Comments (0)Excellent service from both Sam Livesey (the Springbok selling agent) and Mia Richardson who followed up the sanction to a successful conclusion.
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Mia Richardson said about Springbok Properties
Services : 4Date: 25th Apr 2025
Excellent service from both Sam Livesey (the Springbok selling agent) and Mia Richardson who followed up the sanction to a successful conclusion.
Thank you Sam & Mia. .
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Fast and ...
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5 Star Review
By : 'Shell'
Branch : Suite 7N, Trafford House, Chester Street
Services : 3
Would you recommend ? : Yes
Postcode : SA14
Apr 25, 2025
People found this helpful
I dealt with Jessica Thornton. She is absolutely amazing. Nothing was too much trouble her. She explained everything in detail. She called when she said she would and she helped me get the sale I needed in the time I needed it. I cannot recommend her enough. All in all I definitely would recommend ... Read Full Review
Comments (0)Was this helpful?:
Shell reed said about Springbok Properties
Services : 3Date: 25th Apr 2025
I dealt with Jessica Thornton. She is absolutely amazing. Nothing was too much trouble her. She explained everything in detail. She called when she said she would and she helped me get the sale I needed in the time I needed it. I cannot recommend her enough. All in all I definitely would recommend springbok you are in need of a fast easy sale.
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Annie Wood - 5 ...
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5 Star Review
Annie
By : 'Michelle'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Apr 25, 2025
People found this helpful0
My final stages of completion were dealt with by Annie Wood. She was great, keeping in contact throughout the process and keeping me updated, nothing was ever too much. Great customer service and very ... Read Full Review
Comments (0)Was this helpful?:
Michelle Davies said about Springbok Properties
Services : Sales( As a Vendor )Date: 25th Apr 2025
My final stages of completion were dealt with by Annie Wood. She was great, keeping in contact throughout the process and keeping me updated, nothing was ever too much. Great customer service and very helpful.
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Thank you ...
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5 Star Review
Annie
By : 'Iain'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CA2
Apr 25, 2025
People found this helpful0
As first time buyers they were very helpful and no question was dismissed. Annie our sales progressor was excellent. She kept us informed of what was happening and checked in regularly. Very happy with the service received from Springbok and excited to own our first home. ... Read Full Review
Comments (0)Was this helpful?:
Iain said about Springbok Properties
Services : Sales( As a Buyer )Date: 25th Apr 2025
As first time buyers they were very helpful and no question was dismissed. Annie our sales progressor was excellent. She kept us informed of what was happening and checked in regularly. Very happy with the service received from Springbok and excited to own our first home. Thanks!
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Excellent experience selling ...
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5 Star Review
By : 'Sabrina'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : AL4
Apr 24, 2025
People found this helpful0
I had an excellent experience with Springbok. I stumbled upon them online by chance and I'm so glad I chose them to sell my house. The process was seamless, and Will was incredibly attentive, keeping me informed throughout. My house sold very quickly to cash buyers, which was a fantastic ... Read Full Review
Comments (1)Was this helpful?:
Sabrina said about Springbok Properties
Services : Sales( As a Vendor )Date: 24th Apr 2025
I had an excellent experience with Springbok. I stumbled upon them online by chance and I'm so glad I chose them to sell my house. The process was seamless, and Will was incredibly attentive, keeping me informed throughout. My house sold very quickly to cash buyers, which was a fantastic result!
The UK's Largest Customer Review Website for the Property Industry
By : Springbok Customer Services
Apr 25, 2025Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we...
First time ...
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5 Star Review
Jessica
By : 'Natasha'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Sold price : £120000
Would you recommend ? : Yes
Postcode : NP4
Apr 24, 2025
People found this helpful0
As a first time buyer, Jessica Thornton made me feel comfortable and at ease throughout. She was patient and professional and I would recommend this ... Read Full Review
Comments (1)Was this helpful?:
Natasha said about Springbok Properties
Services : Sales( As a Buyer )Date: 24th Apr 2025
As a first time buyer, Jessica Thornton made me feel comfortable and at ease throughout. She was patient and professional and I would recommend this company
The UK's Largest Customer Review Website for the Property Industry
By : Springbok Customer Services
Apr 25, 2025We appreciate your review and are pleased we could assist you effectively. Your feedback will be passed on to our team, who will be encouraged by your satisfaction. If you ever need further...
Thoroughly disappointed. I ...
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1 Star Review
By : 'Jordan'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Apr 24, 2025
People found this helpful
Thoroughly disappointed. I wasn't going to leave a review this company until I got en email asking to leave a positive review. I've used Springbok before to find a place to rent and at the time they were great. So when I saw that they were 'experts' in fast sales I thought great, I'd give them a ... Read Full Review
Comments (0)Thoroughly disappointed. I wasn't going to leave a review this company until I got en email asking to leave a positive review. I've used Springbok before to find a place to rent and at the time they were great. So when I saw that they were 'experts' in fast sales I thought great, I'd give them a go, my house had been on the market a few weeks without much luck. My house was on the market with Purplebricks and when I got a call from Springbok and spoke to Paul Sadio, seemed a genuinely nice person who explained how the whole selling process would work, he valued the house at £220,000 and explaining it would take around 3 months and he could guarantee me a sale price of £206,500 as Springbok has a portfolio of buyers and as I wanted a quick sale I signed the agreement. Two days afterwards I got an email from a solicitor saying they are going to get started on documents needed any potential sale to aid the quick selling process, I thought great 's get started. This way back in May last year. I was then passed onto Hayden Donovan who was going to take over viewings and progressing the sale of the house. I had viewings throughout June, no offer, viewings in July no offer, then was told that I was not going to get anywhere near the price Paul had offered me and we would have to reduce the price! Even though I signed the contract with that guaranteed price, reluctantly I reduced the price and even then there was no sign of a sale. After over 15 viewings I finally got an offer. It wasn't ideal as Haden said I would walk away with £180,000 after the buyer offered £186,000, so £6,000 fee Springbok, which didn't seem too bad considering they were covering the solicitor fees etc. After negotiation Haden managed to get the offer up to £191,000, I thought great, and extra £5,000. But no this wasn't the , I'd only get £183,000 so Springbok gets an extra £2,000 just the negotiation. To say I was fuming would be an understatement. At this point I was desperate to sell the house, so I accepted the offer as Haden said the paperwork and sale would be done in a couple of months. So in August I accepted the offer. Next I was passed onto Jake Crompton who would be dealing with the final step of the process. Now Haden had said a couple of months, Jake said he would progress the sale as quick as he could. So the process stated the Solicitor asked paperwork and questions the sale, and then a few weeks later asked more and then a few weeks later asked more and more. It was taking forever to get anywhere. Anyway it got to October and I was told we would be close and the sale would be completed by Christmas. But there was a catch, Jake informed that I would have to pay the Solicitor fees and I was astonished, from the start Paul, Haden and Jake had told me Springbok covered the Solicitor fees, but now I was told it wasn't covered as the Solicitor worked Purplebricks and not them, sounded really suspicious as the Solicitor only contacted me after I signed Springbok. Fuming again I had to agree the sale of the house. Now I was sending emails a couple of times a week checking on the progress, both to Jake and the Solicitor and I was waiting days a reply, the communication was shocking. Everytime I got a response we was waiting something from someone that we didn't need before. I was so fed up, so depressed and stressed from all of it. In the end I took it upon myself to call these documents, I spent hours on the phone with the council, the water board, housing associations, local authority departments,l. The stuff the Solicitor should have been chasing, but wasn't. Weeks went by, months went by and eventually I got an email saying we weren't waiting anything and we were ready to set a date, this was the start of February. Guess what the earliest date we could exchange and complete was over a month later in March. So much a fast sale. The completion date arrived and both myself and the buyer finally got what we wanted, it was done.
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Jordan Walsh said about Springbok Properties
Services : Sales( As a Vendor )Date: 24th Apr 2025
Thoroughly disappointed. I wasn't going to leave a review this company until I got en email asking to leave a positive review. I've used Springbok before to find a place to rent and at the time they were great. So when I saw that they were 'experts' in fast sales I thought great, I'd give them a go, my house had been on the market a few weeks without much luck. My house was on the market with Purplebricks and when I got a call from Springbok and spoke to Paul Sadio, seemed a genuinely nice person who explained how the whole selling process would work, he valued the house at £220,000 and explaining it would take around 3 months and he could guarantee me a sale price of £206,500 as Springbok has a portfolio of buyers and as I wanted a quick sale I signed the agreement. Two days afterwards I got an email from a solicitor saying they are going to get started on documents needed any potential sale to aid the quick selling process, I thought great 's get started. This way back in May last year. I was then passed onto Hayden Donovan who was going to take over viewings and progressing the sale of the house. I had viewings throughout June, no offer, viewings in July no offer, then was told that I was not going to get anywhere near the price Paul had offered me and we would have to reduce the price! Even though I signed the contract with that guaranteed price, reluctantly I reduced the price and even then there was no sign of a sale. After over 15 viewings I finally got an offer. It wasn't ideal as Haden said I would walk away with £180,000 after the buyer offered £186,000, so £6,000 fee Springbok, which didn't seem too bad considering they were covering the solicitor fees etc. After negotiation Haden managed to get the offer up to £191,000, I thought great, and extra £5,000. But no this wasn't the , I'd only get £183,000 so Springbok gets an extra £2,000 just the negotiation. To say I was fuming would be an understatement. At this point I was desperate to sell the house, so I accepted the offer as Haden said the paperwork and sale would be done in a couple of months. So in August I accepted the offer. Next I was passed onto Jake Crompton who would be dealing with the final step of the process. Now Haden had said a couple of months, Jake said he would progress the sale as quick as he could. So the process stated the Solicitor asked paperwork and questions the sale, and then a few weeks later asked more and then a few weeks later asked more and more. It was taking forever to get anywhere. Anyway it got to October and I was told we would be close and the sale would be completed by Christmas. But there was a catch, Jake informed that I would have to pay the Solicitor fees and I was astonished, from the start Paul, Haden and Jake had told me Springbok covered the Solicitor fees, but now I was told it wasn't covered as the Solicitor worked Purplebricks and not them, sounded really suspicious as the Solicitor only contacted me after I signed Springbok. Fuming again I had to agree the sale of the house. Now I was sending emails a couple of times a week checking on the progress, both to Jake and the Solicitor and I was waiting days a reply, the communication was shocking. Everytime I got a response we was waiting something from someone that we didn't need before. I was so fed up, so depressed and stressed from all of it. In the end I took it upon myself to call these documents, I spent hours on the phone with the council, the water board, housing associations, local authority departments,l. The stuff the Solicitor should have been chasing, but wasn't. Weeks went by, months went by and eventually I got an email saying we weren't waiting anything and we were ready to set a date, this was the start of February. Guess what the earliest date we could exchange and complete was over a month later in March. So much a fast sale. The completion date arrived and both myself and the buyer finally got what we wanted, it was done.
All in all I feel this company from start to finish filled me with empty promises and hope of a quick sale and a decent price. Paul promised one thing at the beginning and since then it has been a downward spiral of broken promises and disappointments. I would thoroughly consider whether this company is the right one the sale of your house and take what they say with a pinch of salt, it was probably the most stressful experience in my life.
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Postive and efficient , Paul ...
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5 Star Review
By : 'Babitha'
Branch : Suite 7N, Trafford House, Chester Street
Services : 3
Sold price : £222000
Would you recommend ? : Yes
Postcode : L9
Apr 24, 2025
People found this helpful
Postive and efficient , Paul has been very apprachable and quick to respond throughout the process , I would not hesitate to recommend to anyone He truly does his job with ... Read Full Review
Comments (0)Postive and efficient , Paul has been very apprachable and quick to respond throughout the process , I would not hesitate to recommend to anyone
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Babitha said about Springbok Properties
Services : 3Date: 24th Apr 2025
Postive and efficient , Paul has been very apprachable and quick to respond throughout the process , I would not hesitate to recommend to anyone
He truly does his job with dedication
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Springbok ...
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5 Star Review
By : 'Gareth'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : No
Apr 23, 2025
People found this helpful
Springbok have been great and really quick to respond to any queries or issues, Joe has been very ... Read Full Review
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Gareth said about Springbok Properties
Services : Sales( As a Buyer )Date: 23rd Apr 2025
Springbok have been great and really quick to respond to any queries or issues, Joe has been very helpful
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Excellent service. always ...
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5 Star Review
By : 'Kinhode'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SS12
Apr 23, 2025
People found this helpful
Excellent service. always available to support. great Team and very ... Read Full Review
Comments (0)Excellent service. always available to support.
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Kinhode said about Springbok Properties
Services : Sales( As a Buyer )Date: 23rd Apr 2025
Excellent service. always available to support.
great Team and very helpful
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Jess Thornton answered all my ...
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5 Star Review
Jessica
By : 'PAULA'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WA9
Apr 23, 2025
People found this helpful0
Jess Thornton answered all my questions about the process and reassured me on numerous ... Read Full Review
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PAULA LAWRENSON said about Springbok Properties
Services : Sales( As a Vendor )Date: 23rd Apr 2025
Jess Thornton answered all my questions about the process and reassured me on numerous occasions
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Complaints Procedure
SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us. If You Have a Complaint If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem. If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can. Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post. CustomerServiceManager@springbokgroup.co.uk Springbok Properties Complaints Universal Square Devonshire Street North Manchester M12 6JH To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint. We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision. If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly. www.tpos.co.uk The Property Ombudsman Ltd Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Telephone: (01722) 333306 Email: admin@tpos.co.uk
Last updated at 3/5/2024, 10:58:26 AM by allAgents
