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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 4569 Reviews
91% Recommended
92% sales valuation accuracy
88% sales fee satisfaction
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Mia
Sam
By : 'Steve Butler'
Services : Sales(As a Buyer)
Would you recommend ? : Yes
Postcode : NG14
Our buying experience with Springbok was very good. Sam Livesey dealt with us on the negotiations and Mia Richardson dealt with the follow up to completion. Both handled matters efficiently & I would have no hesitation in recommending buyers to use them .
Springbok Properties
Chester Street, Old Trafford, Greater Manchester
M32 0RS
0800 068 7935
No Branch Video found...
SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us. If You Have a Complaint If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem. If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can. Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post. CustomerServiceManager@springbokgroup.co.uk Springbok Properties Complaints Universal Square Devonshire Street North Manchester M12 6JH To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint. We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision. If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly. www.tpos.co.uk The Property Ombudsman Ltd Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Telephone: (01722) 333306 Email: admin@tpos.co.uk
Last updated at 3/5/2024, 10:58:26 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 92.00% | 88.00% | £21,500 | £35,200,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 145 | 14 | 17 | 3 | 2006 | 185 | 1793 | 120 | 191 | 103 |
Haden
By : 'Vivian'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : S60
Had a great experience with Springbok. Communication played a key role throughout the process, and Haden ensured that all updates were timely and clear. The stepbystep process was straightforward and easy to follow, making the first part of the sales journey smooth and stressfree. I truly ... Read Full Review
By : Springbok Customer Services
Mar 17, 2025Thank you for your feedback. We’re pleased to know we met your expectations and provided the support you needed. Your kind words will be passed along to the team. If you require any further...
By : 'Victoria'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
When received a letter to get in touch with Springbok Properties the sale of my property, I reluctantly called them but was impressed with the way I was attended to. I was contemplating of taking other options offered by another agent even after our first interaction. However, I had no choice but ... Read Full Review
By : Springbok Customer Services
Mar 17, 2025Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If...
By : 'Louisa'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Sold price : £210000
Would you recommend ? : Yes
Postcode : B14
Selling my property quickly was a priority, and Springbok Properties delivered beyond expectations. Their team was professional and attentive from start to finish, providing a fair cash offer in no time. They handled the entire process efficiently, and I was impressed with their constant updates ... Read Full Review
By : Springbok Customer Services
Dec 28, 2024Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your...
Annie
By : 'N'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B16
Such a professional and friendly service. I’ve always used high street estate agents before and wasn’t sure what to expect. Can’t fault it and Annie was fantastic throughout the process from offer accepted to completion. Thank ... Read Full Review
By : Springbok Customer Services
Dec 19, 2024Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your...
Haden
By : 'John'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Sold price : £360000
Would you recommend ? : Yes
Postcode : PE38
We had never heard of Springbok before and the process was very easy and despite not being at our property at times when viewing was organised the team handled the viewing with ease and it seems the process will enable completion seamlessly for both us and our purchaser being happy and also in ... Read Full Review
By : Springbok Customer Services
Dec 18, 2024We’re grateful for your feedback and pleased we could assist you to your satisfaction. Your comments will be shared with the team, who will appreciate the recognition. Should you need anything...
By : 'Thomas'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : BA1
After having difficulties with a couple of local estate agent, I decided to try Springbok Properties after seeing an advert on facebook. They offered a fair cash price and handled the sale quickly and efficiently. The whole experience was smooth, and I was relieved to have everything taken care of ... Read Full Review
By : Springbok Customer Services
Dec 16, 2024Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. ...
Taryck
By : 'Mobina'
Branch : Suite 7N, Trafford House, Chester Street
Services : Online Auctions
Sold price : £132000
Would you recommend ? : Yes
Postcode : M35
We recently purchased a home through Springbok Properties, and Taryck Turner was instrumental in making the process smooth and stress-free. From the very beginning, Taryck was incredibly professional, approachable, and proactive. He consistently kept us updated, answered our calls promptly, and ... Read Full Review
By : Springbok Customer Services
Dec 2, 2024Thank you for your feedback. We’re glad we could assist you and provide the service you were looking for. We’ll pass your kind words on to the team. Should you need anything else,...
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By : 'Vicky'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : B61
Jake was always the one that I could count not on to ... Read Full Review
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By : 'Linds'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WA6
It was with optimism that I engaged Springbok and Mason talked me through the process which gave me confidence about achieving a sale within 3 months.. Mason responded well to.my questions and I felt confident in his ... Read Full Review
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Taryck
By : 'Roditha'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : No
My whole experience with Springbok was great and satisfying. From start to finish. Mr Taryck Turner, the Negotiator, always gave me an update of the selling process and the ... Read Full Review
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By : 'Khaled'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : No
Very helpful and good attention to details.thanks your ... Read Full Review
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By : 'Sebastian'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NE3
Smooth process of making an offer on the house, dealt with Haden Donovan who was helpful ... Read Full Review
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bethan
By : 'Ollie'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Sold price : £297000
Would you recommend ? : Yes
Postcode : RH12
I had a great experience with Springbok. From the start, Bethan Wilkins helped me through my firsttime purchase. I couldn't be happier with the service and process of getting into my first ... Read Full Review
Fair and good service for the price :)
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Mia
Sam
By : 'Steve'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NG14
Our buying experience with Springbok was very good. Sam Livesey dealt with us on the negotiations and Mia Richardson dealt with the follow up to completion. Both handled matters efficiently & I would have no hesitation in recommending buyers to use them ... Read Full Review
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Hamish
By : 'Darcy'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SR8
Hamish my sales progressor was amazing and kept me up to date at every stage! Thank ... Read Full Review
By : Springbok Customer Services
Apr 28, 2025Thank you for your kind words. We’re pleased to hear we could provide the support you needed. We’ll share your feedback with the team, who will be encouraged by your comments. If you require further...
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Callum
By : 'Khalid'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BD9
Springbok are scammers. They did me out of £7.2k. They sold a house me and had said my walkaway sum would be 400k. If the house sold more then a fee of £7.2k will be charged but it sold 400k then there would be no fee. The house sold 400k but they still charged me £7.2k fee. Now their ... Read Full Review
They had said if it sold for 400k or less then no fee. Sold for £400k but they changed £7.2k
By : Springbok Customer Services
Apr 29, 2025Dear KM, thank you for taking the time to leave your review. We're sorry to hear that you are unhappy and would like to address the concerns you have raised. Firstly, we can confirm that we have not...
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Mia
By : 'Mia'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NG14
Excellent service from both Sam Livesey (the Springbok selling agent) and Mia Richardson who followed up the sanction to a successful conclusion. Thank you Sam & Mia. ... Read Full Review
By : Springbok Customer Services
Apr 28, 2025We really appreciate your review. It’s great to know that we were able to meet your expectations. Your comments will be shared with the team, who will appreciate the feedback. If there’s anything...
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Jessica
By : 'Shell'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SA14
I dealt with Jessica Thornton. She is absolutely amazing. Nothing was too much trouble her. She explained everything in detail. She called when she said she would and she helped me get the sale I needed in the time I needed it. I cannot recommend her enough. All in all I definitely would recommend ... Read Full Review
By : Springbok Customer Services
Apr 28, 2025Thank you for your feedback. We’re glad we could assist you and provide the service you were looking for. We’ll pass your kind words on to the team. Should you need anything else, we’re here to...
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Annie
By : 'Michelle'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Vendor )
Would you recommend ? : No
My final stages of completion were dealt with by Annie Wood. She was great, keeping in contact throughout the process and keeping me updated, nothing was ever too much. Great customer service and very ... Read Full Review
By : Springbok Customer Services
Apr 28, 2025We truly appreciate your positive review. We’re happy to know you were satisfied with the service we provided. Your feedback will be shared with the team. Please feel free to reach out if you need...
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Annie
By : 'Iain'
Branch : Suite 7N, Trafford House, Chester Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CA2
As first time buyers they were very helpful and no question was dismissed. Annie our sales progressor was excellent. She kept us informed of what was happening and checked in regularly. Very happy with the service received from Springbok and excited to own our first home. ... Read Full Review
