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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.4/5, 31 Reviews
87% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
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Carmel
By : 'janet'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : ME1
I am a little disappointed with the company, as i was told initially that they would see clients round, when it came to it there was always something going on and i had to do it myself. the only occassion they did see someone round they had not told me there were two lots of people coming in fact the first one came (Mr Curtis who actually bought the place) and Abbey said she had not done it before so was just watching i showed mr Curtis round then someone else knocked on door and abbey said sorry i forgot to tell you they were coming. she showed them round. then all other times i would get phone calls asking if i could see people round as they were booked up and couldnt do it. Oh im sorry another viewer came with another member of the office, luckily i was in as the member of staff broke the front door and i had to show them in through the fire escape, (didnt go down too well) i eventually mended the door and they could at least leave through it. . I feel the fee i was charged was far too high over £4,000 for what i could not justify in anyway possible. admittedly i did have quite a few viewings but Mr Curtis was the very first one to view and he eventually bought it, there was no negotiating with your office, Mr curtis negotiated with me as he said it was quicker. So overall you can see why i was a little disappointed
read the above then tell me if you would use them again
By : David Jueno
Aug 12, 2013Hi Janet, I am sorry to hear that you felt our service was not at the level you expected. I am aware that we did accompany a few of your viewings as I know that I conducted two of them myself. As you have mentioned Abbie was there also in the first viewing and there was another which we accompanied where there was unfortunately a problem with the lock on your front door. Bearing in mind you have seven viewings which took place then there were three times in which you assisted us as our diary was fully booked. We do try to accompany as many of our viewings as possible if we have previously agreed arrangements to do so however somethimes our diaries are fully booked so we give the owners the opportunity to do them themselves. The good news was that we managed to find you a buyer that paid a pre ressession price for your apartment during a difficult selling period (winter). I am glad that you achieved the move that you set out to when putting your property on the market with us and wish you well in the future. Regards David Jueno Branch Manager Rochester
By : David Jueno
Aug 12, 2013Hi Janet, I am sorry to hear that you felt our service was not at the level you expected. I am aware that we did accompany a few of your viewings as I know that I conducted two of them myself. As you have mentioned Abbie was there also in the first viewing and there was another which we accompanied where there was unfortunately a problem with the lock on your front door. Bearing in mind you have seven viewings which took place then there were three times in which you assisted us as our diary was fully booked. We do try to accompany as many of our viewings as possible if we have previously agreed arrangements to do so however somethimes our diaries are fully booked so we give the owners the opportunity to do them themselves. The good news was that we managed to find you a buyer that paid a pre ressession price for your apartment during a difficult selling period (winter). I am glad that you achieved the move that you set out to when putting your property on the market with us and wish you well in the future. Regards David Jueno Branch Manager Rochester
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £225,000 |
| Lettings | 0% | 0% | £575 | £575 |
Wards
127 High Street, Rochester, Kent
ME1 1LD
01634 830925
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Keshal
By : 'Akil'
Services : Property Management
Would you recommend ? : Yes
Postcode : TW3
After a long search for property in past few months, I finally came across Keshal, who found perfect flat for me having listen to my requirements. Once he found the property matching my needs I got my confidence and involved my Mortgage broker as well as solicitor to proceed with next step. He not... Read Full Review
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Judy
Kishal
By : 'Philip'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : ME1
The Wards team have been excellent throughout the whole process from the time we sought to put the house on the market through to completion. The marketing process was excellent and Judy Day from their customer support team has kept us fully informed through the process. The process was made more ... Read Full Review
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By : 'Datops'
Services : Other
Sold price : £180
Would you recommend ? : No
Postcode : ME1
Not interested in the client only the sale.As the buyer of a property I was told, * " that the vendor was her... Read Full Review
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By : 'Annie'
Services : Sales( As a Vendor )
Sold price : £185000
Would you recommend ? : Yes
Postcode : ME1
I wanted to thanks the whole Rochester team and all people involved in the sale of my flat. Very kind and helpful. Very happy I used their solicitor Martin... Read Full Review
good
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By : 'Holly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ME5
I feel even a 1 star review is too high, poor service, being lied to over and over again, money taken and service not delivered, disgraceful. Will be contacting the Property... Read Full Review
Stupidly high fees!
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Laura
Leah
By : 'Sue'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : ME1
Both ladies when above and beyond the call of duty, Laura before my let and Leah during, answering all my questions (some of them probably very silly!) I would certainly recommend. Many thanks for everything. ... Read Full Review
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Nicholas
David
By : 'H'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME1
Nicholas was a pleasure to work with from the first initial meeting until the completion of the sale. He was extremely responsive and went out of his way on many occasions to get speedy resolutions to questions posed. He is also supported extremely well by his Manager... Read Full Review
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By : 'Martin'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : ME1
When we were buying our first house, Ward & Partners in Rochester were the first agent we had ever visited. After spending the rest of the weekend visiting every other estate agent in Rochester and Strood, we soon realised that Ward and Partners were far and away ahead of every other agent. The ... Read Full Review
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David
By : 'Emma'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME1
I can not fault the staff at the Rochester branch for all they helpfulness and support in a very stressful time. A member of staff was always on hand whenever i had a question or needed... Read Full Review
By : Sam Dalton
Dec 5, 2013Dear Emma, thank you for your feedback regarding our team at Rochester, David,our Manager works so hard to ensure his customers are looked after throughout the buying and selling process, staying...
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By : 'Pam'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME1
The agent was always helpful and enthusiatic at all times. He helped us to obtain the very best price for our property and made sure that once we had found a buyer that our sale went through successfully. We cannot fault his enthusiasm and drive and we would highly recommend him to... Read Full Review
By : Sam Dalton
Nov 15, 2013Dear Pam, thank you for your wonderful comments regarding our agent at our Rochester office. I would really like to personally thank him myself for looking after you so well and if you could pass...
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Laura
By : 'R'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME1
Laura Warner displayed great customer skills and professionalism through out the long and drawn out process. David Jueno has on more than a few occasions been very supportive at times when we felt in a state of despair. Thank you so much for your assistance and for finally exchanging after 8... Read Full Review
By : Sam Dalton
Nov 15, 2013Dear R Olive, thank you for your great feedback regarding Laura, our Sales Co-Ordinator and David our Rochester Branch Manager. I am sorry to hear your move took so long, if you feel there was...
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David
Mel
By : 'Sar123'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME1
Sold my home with ward and partners after a split with my husband. I was kept updated by Abbie David and nick thru out the process and made it a whole lot easier. Mel done most of the viewings and always made me feel comfortable and at ease and would always know the names of the viewers that were... Read Full Review
By : Sam Dalton
Nov 16, 2013Thank you for lovely feedback regarding our team at Rochester. I am so pleased they looked after you and made the process much easier. To know we achieved this means alot. We wish you all the best...
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David
By : 'Magdalena'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME1
Since I have signed contract with Ward & Partner I recognised David as a valued member of Rochester branch by always being someone I could count on with very strong personality which is reflected in his calm attitude toward any situation. I needed him often to help me understand all the sale... Read Full Review
By : Sam Dalton
Nov 16, 2013Dear Magdalena, thank you so much for wonderful feedback regarding David, our Branch Manager at our Rochester office. He tries so hard to give excellent service and make the process of buyong and /...
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David
Laura
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME1
Just want to say big THANK YOU to David Jueno for his professional, customer focused service, and selfless help, not only with the sell with my property but with helping me finding short let property when I desperately need it. I am beginning to build my property portfolio and thanks to David Jueno ... Read Full Review
By : Sam Dalton
Nov 16, 2013Dear Paul, Thank you for your great feedback regarding Laura, our Sales Co-Ordinator and David our Branch manager at Rochester. They will be really delighted to hear they have been able to help. Good ...
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David
By : 'Andrew'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : ME1
David was a great help during the negotiation stages and helped us to achieve our goal right through to the end. He remained available after the sale was agreed right up to completion. Abbie was, at all times during the sale, polite, welcoming and informative. Contact was easy and calls returned... Read Full Review
By : Sam Dalton
Sep 10, 2013Dear Andrew, Thank you for your great feedback regarding the service you received from David and Abbie at our Rochester office. I am so pleased to hear they kept you updated throughout, from agreeing ...
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Laura
Kimberly
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : ME1
Laura and Kim assisted us with the purchase of our house by constantly liaising with and chasing solicitors and estate agents. They were our 'go to point' nearly every day leading up to the exchange and completion date. They delivered on our requests as much as they possibly could and took away ... Read Full Review
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By : 'lex'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : ME1
the sale was very lengthy , not due to ward and partners and the team were very helpful and supportive during the 6 months it took to... Read Full Review
By : Sam Dalton
Aug 14, 2013Dear Lex, thank you for taking some time to write some feedback about our Rochester team. I am so sorry to hear your purchase took so long, how frustrating! I am pleased the team were helpful and...
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David
By : 'Biron'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME1
Ward and Partners have been very pro-active for us despite a sluggish market. They provided excellent updates of website visits and viewings. They were always very polite, caring and flexible to our needs. We always got very firm and good advice when it came to prospective buyers and our life was ... Read Full Review
By : Sam Dalton
Aug 3, 2013Dear Byron, thank you taking the time to offer some feedback on the service you received from our Team at Rochester. I am delighted to hear they kept you updated and were able to guide you through...
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By : 'Randall'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME1
We sold our property through Ward and Partners Rochester branch and they were helpful, enthusiastic and professional throughout the process, with excellent knowledge of the local market. They arranged viewings very quickly and supported us with the viewings. Our property sold very quickly for a... Read Full Review
By : Sam Dalton
Aug 2, 2013Dear Randall, thank you for wonderful feedback! I am really pleased to hear our Rochester branch looked after you. I am even more delighted to hear they achieved a good price for your home and sold...
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Carmel
By : 'janet'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : ME1
I am a little disappointed with the company, as i was told initially that they would see clients round, when it came to it there was always something going on and i had to do it myself. the only occassion they did see someone round they had not told me there were two lots of people coming in fact... Read Full Review
read the above then tell me if you would use them again
By : David Jueno
Aug 12, 2013Hi Janet, I am sorry to hear that you felt our service was not at the level you expected. I am aware that we did accompany a few of your viewings as I know that I conducted two of them myself. As...
