The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 1288 Reviews
96% Recommended
95% sales valuation accuracy
97% sales fee satisfaction
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 2/3/2025, 9:05:49 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 95% | 97.00% | £55,000 | £4,750,000 |
Alex Neil
146 Lower Road, London, Greater London
SE16 2UG
020 7237 6767
Share On : 
Rebecca
Matteo
By : 'Natasha'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE18
Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. It is a rip off for any landlord!!!! Renewing contract with existing tenant would cost us over £1000 for 1 bed flat. When any other agency would charge... Read Full Review
By : Alex Neil
Jan 22, 2024Dear Natasha, Thank you for taking the time to leave your comments. We sincerely apologise for any service issues within our control that have fallen beneath your expectations. Your account of events ...
Share On :
By : 'soykan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
OMG, it has been my worst move-in experience so far. They were so lovely and friendly until we signed the tenancy agreement. We moved into the house and the house has lots of problems such as electricity, heating, washing machine etc. problems. It's been 22 days and they are being very... Read Full Review
Share On :
By : 'Soykan'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : SE16
The smoothest tenancy transaction I have been into. Kirstin was accommodating and kind to us while we visited the place and after for the initial correspondence. Also, Rabeya helped us during the paperwork until the agreement is signed. She was very patient with me as I called her every day ... Read Full Review
Share On :
By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
Very helpful in securing our property. Went the extra mile to ensure everything was right for us! From phone call updates when we had submitted our offer to quick email replies to our questions -... Read Full Review
Share On :
By : 'Sanchita'
Services : Letting( As a Tenant )
Rent PCM : £2670
Would you recommend ? : Yes
Postcode : E14
I dealt with Armantas Mickus for a rental property in canary wharf. He was always professional, patient and helped us get the property by making our case stronger. He was quite responsive to the queries and helped where he could. I would recommend him highly and will use his services... Read Full Review
Share On :
By : 'Linda'
Services : Letting( As a Owner )
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : SE16
Very professional and responsive service! Kirstin handled everything brilliantly and found new nice tenants quickly. Scott was forthcoming and right about his estimate. Will use Alex Neil... Read Full Review
Share On :
By : 'Elena'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SE8
Kirstin was absolutely incredible - from start to finish, she was clear, responsive, and organised. Even in a challenging situation for us, she gave us confidence that we’d get to the finish line, by personally looking to resolve problems, chase answers and sometimes just listening and... Read Full Review
By : Alex Neil Estate Agents
Sep 20, 2022Dear Elena & Nicolae, Thank you for your comments. We were delighted to read about your experience dealing with our team. We are proud to receive such positive feedback and look forward to...
Share On :
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Kirstin has been incredibly friendly and easily contactable throughout the moving in process. She has clearly communicated to me all the useful things to know about the property that I have been looking at and what sort of tenant the Landlord has been looking for. Would strongly... Read Full Review
By : Alex Neil Estate Agents
Sep 16, 2022Dear Jack, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the...
Share On :
By : 'Rossella'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Very professional, efficient and always helpful and kind. Mr Scott Little assisted me with my property requirements and I am really pleased with his... Read Full Review
By : Alex Neil Estate Agents
Sep 15, 2022Dear Rossella. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the ...
Share On :
By : 'Francesca'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : SE16
my experience with Kirstin was one of the best one that i have got, she is an amazing agent, she helps us out to find the perfect flat to allow us finally to move in just me and my partner. Thanks to her we have received all the information about the property and she also at the begining offered us ... Read Full Review
By : Alex Neil Estate Agents
Sep 13, 2022Dear Francesca. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex...
Share On :
Matteo
By : 'Lorenzo'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE8
It's the second time I rent out my flat with the precious help of Alex Neil - Rotherite and Bermondsey. In both cases they've been extremely fast in finding new tenants and in this last instance they over-delivered on my expectations and requests. Strongly... Read Full Review
By : Alex Neil
Sep 9, 2022Dear Lorenzo, We appreciate you taking the time to leave this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service...
Share On :
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
Extremely helpful and friendly throughout the process. Has gone out of her way to accommodate our situation, managing the communication between us and the landlord professionally and... Read Full Review
By : Alex Neil Estate Agents
Aug 25, 2022Dear John. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil...
Share On :
By : 'Duhan'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : SE1
Special thanks to Kirstin for her support in securing a flat in such a competitive letting market in the season. Kirstin was so quick in the process and responsive to all our queries. We recommend working with Alex... Read Full Review
By : Alex Neil Estate Agents
Aug 22, 2022Dear Duhan. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers ...
Share On :
By : 'Santiago'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SE16
Kirstin has been amazing and so helpful through the renting process. It makes such a big difference when the treatment is warm and... Read Full Review
By : Alex Neil Estate Agents
Aug 1, 2022Dear Santiago. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied...
Share On :
Matteo
By : 'Laura'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE14
They say patience is a virtue...But if you don't have a Kirstin at your disposal there's nothing much you can do, trust me! Let's face it: selling a property is always highly challenging. It's exciting and committing, and it's often difficult and frustrating. When you speak ... Read Full Review
By : Alex Neil Estate Agents
Jul 19, 2022Dear Laura. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service...
Share On :
By : 'Laura'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £670000
Would you recommend ? : Yes
Postcode : SE16
Richard Sullivan is excellent; he is very professional, patient and understands my criteria well. I was late arriving at the viewing, he was very patient waiting for me and provided key information I needed (length of lease, service charge, Ground rent etc). He was very professional and had a great ... Read Full Review
By : Alex Neil Estate Agents
May 24, 2022Dear Laura. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil...
Share On :
By : 'dean'
Services : Sales( As a Buyer )
Sold price : £450000
Would you recommend ? : Yes
Postcode : SE14
bought our first property with the rotherhithe alex neil branch. we were very anxious about the whole process but kirstin reassured us and explained everything. she helped us from beginning to end. thaks... Read Full Review
By : Alex Neil Estate Agents
May 16, 2022Dear Dean, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied...
Share On :
By : 'sandra'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE16
rented a property from alex neil had fantastic service very quick and efficient. kirstin was very friendly and professional and made the whole thing easy and stress... Read Full Review
By : Alex Neil Estate Agents
May 16, 2022Dear Sandra, We appreciate you taking the time to leave this feedback on your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of...
Share On :
Matteo
Calli
By : 'Gemma'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : E3
I dealt with a few different people at Alex Neill through the process and I found Matteo the most helpful - he was involved when the property was under offer. I’m the initial sale process I found Cali really approachable and she also seemed passionate about my property which I... Read Full Review
By : Alex Neil Estate Agents
May 11, 2022Dear Gemma. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers ...
Share On :
By : 'Alex'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Brilliant estate agents and a great team. Was in touch with the whole team Richard, Ross and Kirstin and they were all really helpful, made the move easy. Would definitely... Read Full Review
By : Alex Neil Estate Agents
May 6, 2022Dear Alex, We appreciate you taking the time to leave this feedback on your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service...
