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1.4/5, 12 Reviews
17% Recommended
100% letting valuation accuracy
13% letting fee satisfaction
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Alexandra
By : '7654321'
Services : Letting(As a Tenant)
Rent PCM : £1650
Would you recommend ? : No
Postcode : SE1
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others. The whole process from start to finish has been a nightmare. Alexandra, who dealt with the process of us renting the property, was extremely difficult to get hold of and kept us waiting a long time to find out if our offer had been accepted or not. She implied that we had lost the property, so we went ahead for 3 days and put an offer on another flat, and it was only when I called to doublecheck that no money was going to be taken from me that I found out our offer had actually been accepted but no one had let us know! Then the process of getting the documentation signed was very difficult and both Alexandra and Valeria often did not respond to our emails - we always had to chase up with numerous phone calls. We have now lived in our new flat for 2 weeks and STILL do not even have a signed tenancy agreement, which is just crazy. But the very worst part of it all was that Felicity J Lord told us the apartment would be clean when we moved in, however we arrived to find the flat in a completely filthy state (e.g. mud in the kitchen cupboards, dirty handprints on the walls, fingernail cuttings and hair on the bathroom shelf, mould in the shower and calcified water marks all over the shower screen). The majority of kitchen cupboards were stuffed full of dirty old saucepans, old takeaway leaflets, pens, sellotapes, elastic bands, etc. And there were some large dusty boxes full of old pillows and duvets under our beds. We called Felicity J Lord who promised the flat would be cleaned and the items removed immediately, but heard nothing from them in 3 days. When we managed to get hold of them again, we were told that actually they were not going to do anything to rectify the situation at all. They also added that we still had to leave the flat perfectly clean at the end of the tenancy, as it's in our contract to "leave it as we found it". I commented that the state we found it in was certainly not clean, but they said that the inventory clerk had told them it was clean so that was how we needed to leave it. So now, we have to fork out over £100 for a professional deep clean at the start AND the end of our tenancy. It is completely unjustified and unfair. There is also a damp problem which needs to be sorted by the agency, but so far, as expected, they have done absolutely nothing. I have no idea how we are going to get this resolved as judging on my experience with them so far they certainly won't help us - they will just say they're going to and keep fobbing us off saying "we'll get back to you in a few days" then after we have waited they will tell us they are going to do nothing. I've only lived in the place two weeks and already feel like the situation is just completely hopeless. Moral of the story - NEVER rent a place that is managed by Felicity J Lord. There are plenty of other properties on the market, and it is just not worth it.
By : Customer Relations Manager
Sep 24, 2014Hello, We're really sorry to hear about your experience. Please can you email the details to customercare@fjlord.co.uk and we will look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager.
Send to Customer Relations Manager
Last updated at 9/22/2015, 10:33:51 AM by allAgents
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| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 13.00% | £600 | £1,733 |
Felicity J Lord
4 Copper RowTower Bridge PiazzaShad Thames, London, Greater London
SE1 2LH
020 7089 6490
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LISA
By : 'Amelia'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : SE16
This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch . I'm also a landlord this is my experience with them . They found me a tenant last year , that's all I wanted them to do , i manage the property myself , they insisted on... Read Full Review
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Gemma
By : 'RP'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE16
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this because surely no one is that much of a... Read Full Review
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By : 'Petras'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : SE1
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a high quality tenant within 2-3... Read Full Review
Market
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By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth to arrange for repairs to be done that had already been... Read Full Review
ridiculously high fees that were not made clear from the start
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By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth to arrange for repairs to be done that had already been... Read Full Review
ridiculously high fees that were not made clear from the start
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By : 'Harriet'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my life have been utter hell and I cannot warn you strongly enough ... Read Full Review
Almost three times the industry average for a change of name on the contract - £360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
By : Ross
May 25, 2016Hi Harriet, We're very sorry to hear about your poor experience with us. Please get in touch with our help team at help@fjlord.co.uk who can help investigate these matters for you...
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By : 'Not'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE1
The agency is only good at signing contracts. We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were sorted to a very poor standard. The flat was not... Read Full Review
Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).
By : Customer Relations Manager
Jan 6, 2015Hello I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at help@fjlord.co.uk so we can investigate. Many thanks Melanie...
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Alexandra
By : '7654321'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : SE1
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others. The whole process from start to finish has been a nightmare. Alexandra, who dealt with the process of us renting the property, was... Read Full Review
By : Customer Relations Manager
Sep 24, 2014Hello, We're really sorry to hear about your experience. Please can you email the details to customercare@fjlord.co.uk and we will look in to this for you. Many thanks, Melanie Smith, Customer...
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By : 'End_of_tether_landlady'
Services : Letting( As a Owner )
Rent PCM : £1675
Would you recommend ? : No
Postcode : SE1
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new tenants is a complete shambles year after year. Nothing ever seems organised ... Read Full Review
By : Customer Relations Manager
Aug 1, 2014Hello, We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full ...
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By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons. We decided to have a look at a few places to see what was out there. On our first day of looking, we got a call from an agent from Felicity J Lord telling us of a place that has come on... Read Full Review
By : SparklyFairy
Feb 26, 2013Hi, Could you tell me which branch this was? Only I'm looking to move myself, and am currently in negotiations with them. I'm sorry you've had such a rotten time of it, I hope you manage to...
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Martina
By : 'cerebro24'
Services : Letting( As a Tenant )
Would you recommend ? : No
[[EDIT ORIGINAL START]] We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the fact that... Read Full Review
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By : 'Tor'
Services : Letting( As a Tenant )
Would you recommend ? : No
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments. I am writing this sat in my apartment for the last time. Tomorrow is my moving out day. My stomach goes sour when I reflect back... Read Full Review
By : Customer Relations Manager
Nov 23, 2010Hi Tor Erik Linnerud I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to ...