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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.4/5, 12 Reviews
17% Recommended
100% letting valuation accuracy
13% letting fee satisfaction
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By : 'Chloe'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SE16
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth to arrange for repairs to be done that had already been agreed to. Now we have been trying to contact our landlord through these agents for over 2 months with no reply from the landlord regarding a repair. Leaving us waiting for 2 months stating that there is nothing they can do as they cant get in contact with the landlord. You would think with the excessive fees paid to move in the service should be better. It should not be our problem the landlord is not contactable.
ridiculously high fees that were not made clear from the start
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 13.00% | £600 | £1,733 |
Felicity J Lord
4 Copper RowTower Bridge PiazzaShad Thames, London, Greater London
SE1 2LH
020 7089 6490
Send to Customer Relations Manager
Last updated at 9/22/2015, 10:33:51 AM by allAgents
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LISA
By : 'Amelia'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : SE16
This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch . I'm also a landlord this is my experience with them . They found me a tenant last year , that's all I wanted them to do , i manage the property myself , they insisted on... Read Full Review
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Gemma
By : 'RP'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE16
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this because surely no one is that much of a... Read Full Review
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By : 'Petras'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : SE1
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a high quality tenant within 2-3... Read Full Review
Market
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By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth to arrange for repairs to be done that had already been... Read Full Review
ridiculously high fees that were not made clear from the start
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By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth to arrange for repairs to be done that had already been... Read Full Review
ridiculously high fees that were not made clear from the start
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By : 'Harriet'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my life have been utter hell and I cannot warn you strongly enough ... Read Full Review
Almost three times the industry average for a change of name on the contract - £360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
By : Ross
May 25, 2016Hi Harriet, We're very sorry to hear about your poor experience with us. Please get in touch with our help team at help@fjlord.co.uk who can help investigate these matters for you...
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By : 'Not'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE1
The agency is only good at signing contracts. We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were sorted to a very poor standard. The flat was not... Read Full Review
Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).
By : Customer Relations Manager
Jan 6, 2015Hello I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at help@fjlord.co.uk so we can investigate. Many thanks Melanie...
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Alexandra
By : '7654321'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : SE1
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others. The whole process from start to finish has been a nightmare. Alexandra, who dealt with the process of us renting the property, was... Read Full Review
By : Customer Relations Manager
Sep 24, 2014Hello, We're really sorry to hear about your experience. Please can you email the details to customercare@fjlord.co.uk and we will look in to this for you. Many thanks, Melanie Smith, Customer...
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By : 'End_of_tether_landlady'
Services : Letting( As a Owner )
Rent PCM : £1675
Would you recommend ? : No
Postcode : SE1
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new tenants is a complete shambles year after year. Nothing ever seems organised ... Read Full Review
By : Customer Relations Manager
Aug 1, 2014Hello, We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full ...
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By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons. We decided to have a look at a few places to see what was out there. On our first day of looking, we got a call from an agent from Felicity J Lord telling us of a place that has come on... Read Full Review
By : SparklyFairy
Feb 26, 2013Hi, Could you tell me which branch this was? Only I'm looking to move myself, and am currently in negotiations with them. I'm sorry you've had such a rotten time of it, I hope you manage to...
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Martina
By : 'cerebro24'
Services : Letting( As a Tenant )
Would you recommend ? : No
[[EDIT ORIGINAL START]] We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the fact that... Read Full Review
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By : 'Tor'
Services : Letting( As a Tenant )
Would you recommend ? : No
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments. I am writing this sat in my apartment for the last time. Tomorrow is my moving out day. My stomach goes sour when I reflect back... Read Full Review
By : Customer Relations Manager
Nov 23, 2010Hi Tor Erik Linnerud I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to ...