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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.4/5, 12 Reviews
17% Recommended
100% letting valuation accuracy
13% letting fee satisfaction
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LISA
By : 'Amelia'
Services : Letting(As a Owner)
Rent PCM : £1100
Would you recommend ? : No
Postcode : SE16
This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch . I'm also a landlord this is my experience with them . They found me a tenant last year , that's all I wanted them to do , i manage the property myself , they insisted on collecting the rent telling me It was all part of the service . The reason they do this is so at the end of the year they can automatically take money out of the rent withought asking you or letting you know in advance they are going to do this , without even there being anything about this fee in the Tenancy Agreement . After a wile they agreed to give me this money back , I have it all in writing , but unfortunately the money never arrived . This is thieving .. and to make it worst , they have lied and now won't even answer my emails. I want an explanation to why they agreed to give me back this money and never did ! ! This is terrible customer service Lisa even worst management Monica I will be reporting this to the Estate Agent Ombudsman , Please give me back the money you took .Good morning, Under this message is an emaIl I got from MONICA LAZAUSKIENE and then from LISA NOKES from the SHAT THAMES Felicity J Lord Branch Dear Amelia , Thank you for your email and I am sorry to hear that you feel this way. The refund request was processed by my colleague Lisa and will update you directly once she knows more details. I have cc to her so you have her email as unfortunately I cannot assist any further in the current situation. Kr Monika -----Original Message----- From: Lia Sent: 09 November 2022 07:54 To: Monika Lazauskiene Subject: Re: Automatic reply: Amelia This next message from Lisa Nokes from Shad Thames Felicity J Lord branch I have spoken with my manager, this has been authorised, the accounts have been asked to put this on the next bank run. You will receive it by the end of the week. Thank you Lisa -----Original Message----- From: Lia Sent: 23 November 2022 10:15 To: Lisa Nokes Subject: Re: Complaint procedure I would like an explanation ! I was promised my money back , but still haven't received it !!! I would like an explanation please ! and I want this money back !
Send to Customer Relations Manager
Last updated at 9/22/2015, 10:33:51 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 13.00% | £600 | £1,733 |
Felicity J Lord
4 Copper RowTower Bridge PiazzaShad Thames, London, Greater London
SE1 2LH
020 7089 6490
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LISA
By : 'Amelia'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : SE16
This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch . I'm also a landlord this is my experience with them . They found me a tenant last year , that's all I wanted them to do , i manage the property myself , they insisted on... Read Full Review
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Gemma
By : 'RP'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE16
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this because surely no one is that much of a... Read Full Review
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By : 'Petras'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : SE1
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a high quality tenant within 2-3... Read Full Review
Market
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By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth to arrange for repairs to be done that had already been... Read Full Review
ridiculously high fees that were not made clear from the start
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By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth to arrange for repairs to be done that had already been... Read Full Review
ridiculously high fees that were not made clear from the start
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By : 'Harriet'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my life have been utter hell and I cannot warn you strongly enough ... Read Full Review
Almost three times the industry average for a change of name on the contract - £360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
By : Ross
May 25, 2016Hi Harriet, We're very sorry to hear about your poor experience with us. Please get in touch with our help team at help@fjlord.co.uk who can help investigate these matters for you...
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By : 'Not'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE1
The agency is only good at signing contracts. We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were sorted to a very poor standard. The flat was not... Read Full Review
Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).
By : Customer Relations Manager
Jan 6, 2015Hello I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at help@fjlord.co.uk so we can investigate. Many thanks Melanie...
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Alexandra
By : '7654321'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : SE1
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others. The whole process from start to finish has been a nightmare. Alexandra, who dealt with the process of us renting the property, was... Read Full Review
By : Customer Relations Manager
Sep 24, 2014Hello, We're really sorry to hear about your experience. Please can you email the details to customercare@fjlord.co.uk and we will look in to this for you. Many thanks, Melanie Smith, Customer...
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By : 'End_of_tether_landlady'
Services : Letting( As a Owner )
Rent PCM : £1675
Would you recommend ? : No
Postcode : SE1
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new tenants is a complete shambles year after year. Nothing ever seems organised ... Read Full Review
By : Customer Relations Manager
Aug 1, 2014Hello, We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full ...
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By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons. We decided to have a look at a few places to see what was out there. On our first day of looking, we got a call from an agent from Felicity J Lord telling us of a place that has come on... Read Full Review
By : SparklyFairy
Feb 26, 2013Hi, Could you tell me which branch this was? Only I'm looking to move myself, and am currently in negotiations with them. I'm sorry you've had such a rotten time of it, I hope you manage to...
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Martina
By : 'cerebro24'
Services : Letting( As a Tenant )
Would you recommend ? : No
[[EDIT ORIGINAL START]] We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the fact that... Read Full Review
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By : 'Tor'
Services : Letting( As a Tenant )
Would you recommend ? : No
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments. I am writing this sat in my apartment for the last time. Tomorrow is my moving out day. My stomach goes sour when I reflect back... Read Full Review
By : Customer Relations Manager
Nov 23, 2010Hi Tor Erik Linnerud I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to ...