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Crystal Peaks, Sheffield S20
4.2/5, 11 Reviews
80% Recommended
100% sales valuation accuracy
89% sales fee satisfaction
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"A very negative and upsetting ..."
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1 Star Review
By : 'Lou'
Services : Sales(As a Vendor)
Sold price : £284
Would you recommend ? : No
Postcode : S20
Feb 5, 2018
People found this helpful0
A very negative and upsetting experience... My personal experience of selling a house with Haybrook. A %commission was agreed with the agent with a reassurance that they had checked with their manager and it could be offered at said rate 'just the %rate, ignore the rest of it (the contract)'. **We were presented with a much larger bill than we had originally agreed as VAT is excluded . It does state this on the contract but were led to believe this was waived - Yes we were very naive. Ensure you get clarification of any agreement in writing as our conversation was denied as ever being mentioned. Our property was over priced by nearly 40K and had two price reductions in as many months. **This does not install confidence in potential buyers. We knew what our property was worth thereabouts but these guys 'know the market better than you and are going to achieve the best possible price for your house' - An offer was accepted after these reductions - it was a low offer (but more realistic) and we were encouraged to accept. The branch manager suggested a condition of sale as 'quick completion'. He gave the timescale of 6 weeks. ** Same manager denied all knowledge of this conversation when it became obvious completion was going to take months. We resorted to emailing our buyer directly as information was not being passed on. Our buyer confirmed by email that this condition of sale was not mentioned to them by the branch. I was contacted on social media by a further party who had made unsuccessful attempts at making an offer on our property. They stated they had presented an offer two weeks previously but had been 'discouraged from following up on our property' by the branch and said they were certain' their offer had not even been recorded at the branch. This party made a further offer to the branch. We were not informed of this offer either, I had to bring it to the attention of the branch that we had been contacted externally. The branch were given ample opportunity to inform us, they did not and I believe they were never going to. I feel Haybrook took advantage of our personal situation as we were out of the country (or Mars as apparently we could not be easily contacted) and did not act in our 'best interests'. ,
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By : ross
Mar 9, 2018Hi there, We apologies for the poor experience you received with us, please email in to help@haybrook.com so we can look into your experience. Thank you, Regards Ross
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Alan & Carol Wheldon
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 89.00% | £335,000 | £355,000 |
Address
Haybrook
4 Peak Square, Sheffield, South Yorkshire
S20 7PH
0114 2511055
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Very friendly and ...
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5 Star Review
Nicola
By : 'Steve'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : S20
Apr 18, 2025
People found this helpful0
Very friendly and professional service from the team at haybrooks crystal peaks,special mention go out to Nicola and Sam ,thanks guys 🙂 Thank you Steve... Read Full Review
Comments (0)
Very friendly and professional service from the team at haybrooks crystal peaks,special mention go out to Nicola and Sam ,thanks guys 🙂
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Steve said about Haybrook
Services : Sales( As a Vendor )Date: 18th Apr 2025
Very friendly and professional service from the team at haybrooks crystal peaks,special mention go out to Nicola and Sam ,thanks guys 🙂
Thank you
Steve Harris
The UK's Largest Customer Review Website for the Property Industry
Great ...
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5 Star Review
Nicola
By : 'Alan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : S13
Apr 7, 2023
People found this helpful0
WOW is all we can say property sold yery quickly and the way nicola has dealt with us is... Read Full Review
Comments (0)Was this helpful?:
Alan & Carol Wheldon said about Haybrook
Services : Sales( As a Vendor )Date: 7th Apr 2023
WOW is all we can say property sold yery quickly and the way nicola has dealt with us is superb
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Excellent ...
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5 Star Review
Daniel
By : 'Joanne'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : S13
Feb 6, 2019
People found this helpful1
1st class service, we had 3 offers on our house within 1st week and sold by second week. All staff were excellent but dealt mainly with Dan, who was always very... Read Full Review
Comments on Agent Fees
Average
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Joanne Horton said about Haybrook
Services : Sales( As a Vendor )Date: 6th Feb 2019
1st class service, we had 3 offers on our house within 1st week and sold by second week. All staff were excellent but dealt mainly with Dan, who was always very helpful.
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Excellent ...
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5 Star Review
By : 'Mary'
Services : Sales( As a Vendor )
Sold price : £335000
Would you recommend ? : Yes
Postcode : S26
Sep 16, 2018
People found this helpful0
How refreshing to be able to recommend a really fantastic service from start to finish-from first visit to completion-we were always kept up-to-date and everyone was friendly and efficient would have no hesitation in recommending there... Read Full Review
Comments on Agent Fees
Well worth the fees
Comments (0)Was this helpful?:
Mary said about Haybrook
Services : Sales( As a Vendor )Date: 16th Sep 2018
How refreshing to be able to recommend a really fantastic service from start to finish-from first visit to completion-we were always kept up-to-date and everyone was friendly and efficient would have no hesitation in recommending there service
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Property ...
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5 Star Review
Nicola
By : 'Fran'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : S26
Apr 29, 2018
People found this helpful0
Would highly recommend Haybrook if you are wanting sell your property, the consultants I have dealt with have been very professional, helpful and consistent. My property was sold in under 1 week which I think is outstanding. If I was to sell another property in the future I would go to... Read Full Review
Comments on Agent Fees
Reasonable fees
Comments (0)Was this helpful?:
Fran said about Haybrook
Services : Sales( As a Vendor )Date: 29th Apr 2018
Would highly recommend Haybrook if you are wanting sell your property, the consultants I have dealt with have been very professional, helpful and consistent. My property was sold in under 1 week which I think is outstanding. If I was to sell another property in the future I would go to Haybrook.
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Property ...
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5 Star Review
Nicola
By : 'Fran'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : S26
Apr 29, 2018
People found this helpful0
Would highly recommend Haybrook if you are wanting sell your property, the consultants I have dealt with have been very professional, helpful and consistent. My property was sold in under 1 week which I think is outstanding. If I was to sell another property in the future I would go to... Read Full Review
Comments on Agent Fees
Reasonable fees
Comments (0)Was this helpful?:
Fran said about Haybrook
Services : Sales( As a Vendor )Date: 29th Apr 2018
Would highly recommend Haybrook if you are wanting sell your property, the consultants I have dealt with have been very professional, helpful and consistent. My property was sold in under 1 week which I think is outstanding. If I was to sell another property in the future I would go to Haybrook.
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Haybrook ...
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5 Star Review
By : 'J'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : S20
Apr 4, 2018
People found this helpful0
Thanks to Haybrook for assisting me with my enquires, they were dealt with very professionally. I cant recommend them... Read Full Review
Comments (1)Was this helpful?:
J Chann said about Haybrook
Services : Sales( As a Buyer )Date: 4th Apr 2018
Thanks to Haybrook for assisting me with my enquires, they were dealt with very professionally. I cant recommend them enough
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By : ross
Apr 6, 2018Hi J Chann, Thank you for the kind words about our Crystal Peaks branch, we're pleased to hear they delivered a professional service throughout. We will pass this feedback...
A very negative and upsetting ...
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1 Star Review
By : 'Lou'
Services : Sales( As a Vendor )
Sold price : £284
Would you recommend ? : No
Postcode : S20
Feb 5, 2018
People found this helpful0
A very negative and upsetting experience... My personal experience of selling a house with Haybrook. A %commission was agreed with the agent with a reassurance that they had checked with their manager and it could be offered at said rate 'just the %rate, ignore the rest of it (the... Read Full Review
Comments (1)A very negative and upsetting experience...
Was this helpful?:
Lou I said about Haybrook
Services : Sales( As a Vendor )Date: 5th Feb 2018
A very negative and upsetting experience...
My personal experience of selling a house with Haybrook.
A %commission was agreed with the agent with a reassurance that they had checked with their manager and it could be offered at said rate 'just the %rate, ignore the rest of it (the contract)'.
**We were presented with a much larger bill than we had originally agreed as VAT is excluded . It does state this on the contract but were led to believe this was waived - Yes we were very naive. Ensure you get clarification of any agreement in writing as our conversation was denied as ever being mentioned.
Our property was over priced by nearly 40K and had two price reductions in as many months.
**This does not install confidence in potential buyers. We knew what our property was worth thereabouts but these guys 'know the market better than you and are going to achieve the best possible price for your house' -
An offer was accepted after these reductions - it was a low offer (but more realistic) and we were encouraged to accept. The branch manager suggested a condition of sale as 'quick completion'. He gave the timescale of 6 weeks.
** Same manager denied all knowledge of this conversation when it became obvious completion was going to take months.
We resorted to emailing our buyer directly as information was not being passed on. Our buyer confirmed by email that this condition of sale was not mentioned to them by the branch.
I was contacted on social media by a further party who had made unsuccessful attempts at making an offer on our property.
They stated they had presented an offer two weeks previously but had been 'discouraged from following up on our property' by the branch and said they were certain' their offer had not even been recorded at the branch.
This party made a further offer to the branch. We were not informed of this offer either, I had to bring it to the attention of the branch that we had been contacted externally. The branch were given ample opportunity to inform us, they did not and I believe they were never going to.
I feel Haybrook took advantage of our personal situation as we were out of the country (or Mars as apparently we could not be easily contacted) and did not act in our 'best interests'.
,
The UK's Largest Customer Review Website for the Property Industry
By : ross
Mar 9, 2018Hi there, We apologies for the poor experience you received with us, please email in to help@haybrook.com so we can look into your experience. Thank...
The service was excellent ...
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5 Star Review
By : 'Ann'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : S26
Feb 1, 2018
People found this helpful0
The service was excellent lots of help and feedback. Special thanks to Dan, Vanessa and Sam Also Nicola. The team worked exceptionally hard to achieve the best sale possible. We would definitely Recommend them to anyone seeking an Estate... Read Full Review
Comments on Agent Fees
Good
Comments (1)The service was excellent lots of help and feedback. Special thanks to Dan, Vanessa and Sam Also Nicola. The team worked exceptionally hard to achieve the best sale possible. We would definitely
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Ann & Graham said about Haybrook
Services : Sales( As a Vendor )Date: 1st Feb 2018
The service was excellent lots of help and feedback. Special thanks to Dan, Vanessa and Sam Also Nicola. The team worked exceptionally hard to achieve the best sale possible. We would definitely
Recommend them to anyone seeking an Estate Agent.
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By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
The whole team at the Crystal ...
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4 Star Review
Nicola
Rachel
By : 'T'
Services : Sales( As a Vendor )
Sold price : £355000
Would you recommend ? : Yes
Postcode : S13
Oct 8, 2017
People found this helpful1
The whole team at the Crystal Peaks branch have been extremely helpful and supportive throughout the whole process of selling my house. They are always prompt and efficient and every one of them has a positive happy demeanour and nothing is ever too much trouble. Thank you all for making the... Read Full Review
Comments on Agent Fees
Agents fees are worth the quality of service that is provided
Comments (1)Was this helpful?:
T Hughes said about Haybrook
Services : Sales( As a Vendor )Date: 8th Oct 2017
The whole team at the Crystal Peaks branch have been extremely helpful and supportive throughout the whole process of selling my house. They are always prompt and efficient and every one of them has a positive happy demeanour and nothing is ever too much trouble. Thank you all for making the process as stress free as possible
The UK's Largest Customer Review Website for the Property Industry
By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 4-star feedback. Have a wonderful...
When renting out this ...
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1 Star Review
By : 'Haybrooks'
Services : Letting( As a Owner )
Rent PCM : £425
Would you recommend ? : No
Postcode : S75
Mar 16, 2015
People found this helpful2
When renting out this property , nothing could be better. Prompt very good service. Found for me the right tenant. I was that pleased that I took out a fully manage agreement with them, this giving me peace of mind, and time to enjoy my retirement. How wrong have I been!!! The tenants have had a... Read Full Review
Comments (1)Was this helpful?:
Haybrooks said about Haybrook
Services : Letting( As a Owner )Date: 16th Mar 2015
When renting out this property , nothing could be better. Prompt very good service. Found for me the right tenant. I was that pleased that I took out a fully manage agreement with them, this giving me peace of mind, and time to enjoy my retirement. How wrong have I been!!! The tenants have had a few minor problems, but to get a slight response , they had to ring H/Q and speak to a man called Sam, who rang me to say the tenant was very upset. I my self have had to deal with the tenants direct, as I have not received phone calls and emails back. I even emailed Haybrooks with phone numbers of tradespeople , who would respond asap to customers needs. I have had to contact trade people myself, and arrange times with them and the tenants. I have even been contacted while on holiday , as Haybrooks do not respond. This is not what I paid for!! As far as I can see, I will not been using Haybrooks again, when the agreement is due in a few weeks time. I have not signed any agreement, so as far as I know the agreement is not legal. I have had to use this site, as the email question form, as a blog on it, and returns to sender. I think that just sums it up. PS I do not want any phone calls with excuses , it as gone past that, as I have lost all faith.
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By : Customer Relations Manager
Apr 14, 2015Hello I'm so sorry to hear about this. Please email help@haybrook.com so we can look into this for you. Many thanks Melanie Smith Customer Relations...
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