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Forest Hall, Newcastle upon Tyne NE12
3.6/5, 23 Reviews
70% Recommended
92% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
Rook Matthews Sayer has 16 branches across the region and sells more homes than any other estate agent in the North East. Great news if you’re thinking of selling your home!
Whether you’re looking to sell, buy, rent or let a property we can get you moving.
We have a great selection of properties
for you to buy and rent. From country retreats to cool city dwellings there’s something for everyone.
We also have an expert commercial team who sell and let commercial properties, land and commercial businesses for sale.
We offer the full package of property related services from Mortgages to Surveys, Conveyancing to Property Management and Auction to Energy performance certification, all under one roof to help make your move a whole lot easier.
Our expert team work closely with you supporting you on your journey. We’ll support you through the process and have you settled in with your feet up in no time.
Let the Region’s Leading estate agent help you find your perfect home.
Winners of Best Estate Agent Gold Awards for Sales and Lettings by the British Property Awards.
Rook Matthews Sayer has over 25 years’ experience selling homes. That’s 25 years listening to what our sellers need and understanding what our clients are looking for. Over these years we have refined, tweaked, invested and perfected our sales service to provide you with the perfect recipe for success. Which is why year on year, we continue to sell more homes in the North east than any other estate agent*.
Our excellent customer service has been recognised with ‘Best Estate Agent’ Awards from the British Property Awards for both our sales and lettings service.
You can trust us to work with you in a professional manner and you can feel safe that your home sale is in trusted and capable hands. We adhere to all guidelines set out by our Industry’s leading trade bodies and are a member of the Royal Institution of Chartered Surveyors.
(RICS).
We’d love to show you what we can do for you.
*Source: Independent research, Region specified is Newcastle to Northumberland.
"Great..."
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5 Star Review
By : 'Linda'
Services : Sales(As a Buyer)
Would you recommend ? : Yes
Postcode : NE12
Jun 7, 2018
People found this helpful0
I have bought and sold houses through RMS Forest Hall and been very happy and now as a property investor would use no other, I have always found David Machin branch manager to be very professional, friendly and proactive and goes over and above.
Comments on Agent Fees
Good...Fair
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Latest Reviews
Absolutely rubbish
Worst people ever
Denise Cummings
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 100% | £89,950 | £250,000 |
| Lettings | 100% | 99% | £600 | £600 |
Areas covered
- NE12
- NE23
- NE27
Address
Rook Matthews Sayer
22 Station Road North, Newcastle upon Tyne, Tyne and Wear
NE12 9AD
01912667788
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rook Matthews Sayer Branches (View All 18)
I choose RMS Forest Hall to ...
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5 Star Review
By : 'Susan'
Services : Sales( As a Vendor )
Sold price : £145500
Would you recommend ? : Yes
Postcode : NE12
Dec 5, 2020
People found this helpful0
I choose RMS Forest Hall to sell my property as felt they were the best estate agent in the area. I was correct as an offer came in at 7 days, after wonderful negotiating during the next week, I accepted a suitable offer. A professional , knowledgable team and were also extremely helpful.... Read Full Review
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I choose RMS Forest Hall to sell my property as felt they were the best estate agent in the area.
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Susan Morris said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 5th Dec 2020
I choose RMS Forest Hall to sell my property as felt they were the best estate agent in the area.
I was correct as an offer came in at 7 days, after wonderful negotiating during the next week, I accepted a suitable offer.
A professional , knowledgable team and were also extremely helpful.
Many thanks to David, Vicki, Dionne, Nicola and Erin.
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Absolutely ...
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1 Star Review
By : 'Absolutely'
Services : Sales( As a Buyer )
Sold price : £223500
Would you recommend ? : No
Postcode : NE12
Jan 16, 2019
People found this helpful1
Just bought a house using rms. David was nasty, rude rather insulting. Buyer also took his property off rms but we offered and he had to use these. My worst experience ever. Will never recommend or use them... Read Full Review
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Absolutely rubbish said about Rook Matthews Sayer
Services : Sales( As a Buyer )Date: 16th Jan 2019
Just bought a house using rms. David was nasty, rude rather insulting. Buyer also took his property off rms but we offered and he had to use these. My worst experience ever. Will never recommend or use them again
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Disgusting ...
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1 Star Review
By : 'Worst'
Services : Sales( As a Buyer )
Sold price : £223500
Would you recommend ? : No
Postcode : NE12
Jan 16, 2019
People found this helpful3
Very aggressive, and disgusting. Was very rude . Non professional in his approach. Will never recommend them at all for any custom. My worst experience... Read Full Review
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Worst people ever said about Rook Matthews Sayer
Services : Sales( As a Buyer )Date: 16th Jan 2019
Very aggressive, and disgusting. Was very rude . Non professional in his approach. Will never recommend them at all for any custom. My worst experience ever.
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By : George
Jan 16, 2019I completely agree. David Machin is very rude rather a nasty person. They are the worst estate agents ever. I no more use them. Head office doesn't seem to be bothered as long as they are making...
David Machin highly recommend ...
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5 Star Review
By : 'Denise'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : NE12
Jul 29, 2018
People found this helpful0
Just completed on the sale of our property! It was a long dragged out process due to solicitors however cannot fault David from RMS he has fought our corner all the way. He has always been straight up with us and given us excellent advice. Not sure we could have got through it without his support... Read Full Review
Comments on Agent Fees
Good
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Denise Cummings said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 29th Jul 2018
Just completed on the sale of our property! It was a long dragged out process due to solicitors however cannot fault David from RMS he has fought our corner all the way. He has always been straight up with us and given us excellent advice. Not sure we could have got through it without his support and determination to get it over the line, so a huge thank you - he's a huge asset and would highly recommend.
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Thanks ...
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5 Star Review
By : 'Graham'
Services : Other
Would you recommend ? : Yes
Postcode : N/A
Jul 22, 2018
People found this helpful0
Even though we did not purchase a house from David his advice on the area was invaluable and we are very... Read Full Review
Comments on Agent Fees
N/A
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Graham said about Rook Matthews Sayer
Services : Other( )Date: 22nd Jul 2018
Even though we did not purchase a house from David his advice on the area was invaluable and we are very grateful
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Great ...
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5 Star Review
By : 'Linda'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NE12
Jun 7, 2018
People found this helpful0
I have bought and sold houses through RMS Forest Hall and been very happy and now as a property investor would use no other, I have always found David Machin branch manager to be very professional, friendly and proactive and goes over and... Read Full Review
Comments on Agent Fees
Good...Fair
Comments (0)Was this helpful?:
Linda Sidey said about Rook Matthews Sayer
Services : Sales( As a Buyer )Date: 7th Jun 2018
I have bought and sold houses through RMS Forest Hall and been very happy and now as a property investor would use no other, I have always found David Machin branch manager to be very professional, friendly and proactive and goes over and above.
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Very ...
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4 Star Review
By : 'A'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : NE12
Jun 6, 2018
People found this helpful0
Used David and his team to buy my rental property and to source prospective tenants. I have always found David to be eager to help and very professional. I trust David's judgement, and consequently have had excellent... Read Full Review
Comments on Agent Fees
Competitive
Comments (0)Used David and his team to buy my rental property and to source prospective tenants.
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A Boxshall said about Rook Matthews Sayer
Services : Letting( As a Owner )Date: 6th Jun 2018
Used David and his team to buy my rental property and to source prospective tenants.
I have always found David to be eager to help and very professional. I trust David's judgement, and consequently have had excellent tenants.
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Sale & Purchase ...
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5 Star Review
By : 'Angela'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NE12
Jun 6, 2018
People found this helpful0
I can only praise the service we received from RMS during our recent sale and purchase experience. A very complicated and frustrating conveyance was held together by David Machin, who did everything he could to move the whole chain, (not just the RMS customers), to completion. David years of ... Read Full Review
Comments on Agent Fees
Reasonable fees
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Angela said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 6th Jun 2018
I can only praise the service we received from RMS during our recent sale and purchase experience. A very complicated and frustrating conveyance was held together by David Machin, who did everything he could to move the whole chain, (not just the RMS customers), to completion. David years of experience and proactive nature shone through. I firmly believe that our whole chain has David to thank for us all gaining the desired outcome. This highlighted to me the importance of a "real" estate agent, not one up in the "cloud".
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Outstanding customer service! ...
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5 Star Review
By : 'Laura'
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : NE12
Jun 4, 2018
People found this helpful0
We highly recommend Rooks Forest Hall. They gave a highly personalised service at every stage of our sale & purchase. It can be a very stressful process, especially buying and selling and being in a chain. Rooks were there to reassure and go above and beyond to make our move happen. Frankly had ... Read Full Review
Comments on Agent Fees
Very good value for money, especially considering the work they put in.
Comments (0)We highly recommend Rooks Forest Hall. They gave a highly personalised service at every stage of our sale & purchase. It can be a very stressful process, especially buying and selling and being in a chain. Rooks were there to reassure and go above and beyond to make our move happen. Frankly had it not been for their diligence and efficiency our move would not have happened. Our advice is dont just pick your estate agent based on the cheapest price or the highest valuation. We think ultimately you get what you pay for, they do a lot more than advertise your house for sale, its when the offers come in etc that they really earn their money and work hard for you. Also we think some agencies over value property so you choose them but all that happens then is you end up having to reduce. Rooks give you realistic and honest valuations.
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Laura said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 4th Jun 2018
We highly recommend Rooks Forest Hall. They gave a highly personalised service at every stage of our sale & purchase. It can be a very stressful process, especially buying and selling and being in a chain. Rooks were there to reassure and go above and beyond to make our move happen. Frankly had it not been for their diligence and efficiency our move would not have happened. Our advice is dont just pick your estate agent based on the cheapest price or the highest valuation. We think ultimately you get what you pay for, they do a lot more than advertise your house for sale, its when the offers come in etc that they really earn their money and work hard for you. Also we think some agencies over value property so you choose them but all that happens then is you end up having to reduce. Rooks give you realistic and honest valuations.
We recommend the forest hall branch because they work hard for you and are fair. They also have a lot of properties on their books so if you end up in a chain chances are your buyer or seller will be with them too so the process is more efficient. They are easy to contact, they always get back to you, whereas these online only companies arent like that.
Definitely recommend them. We now have a brilliant family home because of their hard work!
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Great ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £103500
Would you recommend ? : Yes
Postcode : NE12
Jun 4, 2018
People found this helpful0
David was very knowledgeable and helpful throughout our sale and purchase. He answered our many questions and reassured us along the way. I'd recommend David to... Read Full Review
Comments on Agent Fees
Fair.
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Mrs Dale said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 4th Jun 2018
David was very knowledgeable and helpful throughout our sale and purchase. He answered our many questions and reassured us along the way. I'd recommend David to anyone.
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Best estate agent ...
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5 Star Review
By : 'Daryl'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NE12
May 30, 2018
People found this helpful0
Easily the best estate agents around, bought and sold a few houses with rook Mathews sayer forest hall now, always go above and beyond to help me in anyway they can, very friendly and always make sure I'm well looked after. Wouldn't use anybody... Read Full Review
Comments on Agent Fees
Always the lowest fees around
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Daryl said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 30th May 2018
Easily the best estate agents around, bought and sold a few houses with rook Mathews sayer forest hall now, always go above and beyond to help me in anyway they can, very friendly and always make sure I'm well looked after. Wouldn't use anybody else
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Excellent ...
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5 Star Review
By : 'Lee'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NE12
May 22, 2018
People found this helpful0
I have both sold my house with them and bought another one with them and they were spot on all... Read Full Review
Comments on Agent Fees
Good
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Lee Wallace said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 22nd May 2018
I have both sold my house with them and bought another one with them and they were spot on all round
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Horrendous ...
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1 Star Review
By : 'Ani1979'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NE12
May 21, 2018
People found this helpful3
David Machin is rude and aggressive and only interested in commission. As a buyer we were treated appallingly. Such an awful experience. How this man is employed, let alone Branch Manger, is astonishing. Think again before using this agent. There are others in the area that I've used before... Read Full Review
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Ani1979 said about Rook Matthews Sayer
Services : Sales( As a Buyer )Date: 21st May 2018
David Machin is rude and aggressive and only interested in commission. As a buyer we were treated appallingly. Such an awful experience. How this man is employed, let alone Branch Manger, is astonishing. Think again before using this agent. There are others in the area that I've used before who do a far better job and treat people with the respect they deserve.
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Very professional and ...
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5 Star Review
By : 'Adelle'
Services : Sales( As a Vendor )
Sold price : £390
Would you recommend ? : Yes
Postcode : NE12
Jun 23, 2016
People found this helpful0
Very professional and helpful! During the sale of my house move things got very stressful at times and Dionne was very friendly and encouraged me things would be OK. For this I am very... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
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Adelle said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 23rd Jun 2016
Very professional and helpful! During the sale of my house move things got very stressful at times and Dionne was very friendly and encouraged me things would be OK. For this I am very grateful.
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Dionne Lambert was very ...
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5 Star Review
Zara
By : 'Derek'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NE12
Jun 22, 2016
People found this helpful0
Dionne Lambert was very helpful and kept us updated regularly be it phone, text or email throughout our sale. Zara Rossellini also in the early days of the sale was very... Read Full Review
What agent could do to change your mind?
Not having done any research on other Agents fees, I cannot really comment - except to say I thought were satisfactory.
Comments on Agent Fees
Not having done any research on other Agents fees, I cannot really comment - except to say I thought were satisfactory.
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Derek Watts said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 22nd Jun 2016
Dionne Lambert was very helpful and kept us updated regularly be it phone, text or email throughout our sale. Zara Rossellini also in the early days of the sale was very helpful.
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Dionne as part of the after ...
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5 Star Review
By : 'Emma1981'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NE12
Jun 5, 2016
People found this helpful0
Dionne as part of the after sales team has been amazing, helping us deal with everything throughout the stresses of buying and selling and moving all with a 5 month old baby in tow. She has been very understanding, patient and caring and even helped keep my sanity at times. She never fails to make ... Read Full Review
What agent could do to change your mind?
Average, they price matched another companies quote, but did quote me higher to start with.
Comments on Agent Fees
Average, they price matched another companies quote, but did quote me higher to start with.
Comments (0)Dionne as part of the after sales team has been amazing, helping us deal with everything throughout the stresses of buying and selling and moving all with a 5 month old baby in tow.
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Emma1981 said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 5th Jun 2016
Dionne as part of the after sales team has been amazing, helping us deal with everything throughout the stresses of buying and selling and moving all with a 5 month old baby in tow.
She has been very understanding, patient and caring and even helped keep my sanity at times. She never fails to make you smile with her very pleasant manner and makes you feel more of a friend than a customer, which in my opinion makes her worth her weight in gold.
I'm not sure RMS would be the same without her, so hold onto this wonderful lady tightly as she is definitely the one who made this whole process so much easier to deal with.
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Over time my dealings with ...
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5 Star Review
By : 'Kelcru'
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : NE12
Jun 2, 2016
People found this helpful0
Over time my dealings with Rook Matthews and in particular with Dionne became more involved as many difficult issues cropped up. Dionne from day one was a great help in smoothing out these difficult issues and in acting as a go between with all of the relevant parties. She became involved in both... Read Full Review
Comments on Agent Fees
reasonable
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Kelcru said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 2nd Jun 2016
Over time my dealings with Rook Matthews and in particular with Dionne became more involved as many difficult issues cropped up. Dionne from day one was a great help in smoothing out these difficult issues and in acting as a go between with all of the relevant parties. She became involved in both the sale of my old property but also many of the difficult and complicated issues arising with the purchase of the new property. Dionne couldn't do enough to help and made the whole experience less stressful than it otherwise could have been. Her involvement also helped speed up the process when it came to resolving those difficult issues. Nothing was ever a trouble or too difficult an issue and she was always helpful, informative, and always communicated everything in a timely manner by giving regular updates and getting onto the issues speedily. I cannot praise her help enough. As stated directly to Dionne at the time of completion the whole process would not have went as smoothly without her involvement and she has restored my faith in using estate agents again after some not so good experiences in the past. Overall it came down to an very good customer experience and that was down to Dionne's excellent customer service and communication skills. I would definitely recommend and would definitely use again.
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Sold our house through Rook ...
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4 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NE12
Jun 2, 2016
People found this helpful0
Sold our house through Rook Matthews Sayer. Very happy with the process. Dionne kept us informed every step of the way and was there to answer any queries we had. I would recommend RMS to anyone wanting to... Read Full Review
Comments (0)Sold our house through Rook Matthews Sayer. Very happy with the process. Dionne kept us informed every step of the way and was there to answer any queries we had.
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Mr & Mrs Raffaele said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 2nd Jun 2016
Sold our house through Rook Matthews Sayer. Very happy with the process. Dionne kept us informed every step of the way and was there to answer any queries we had.
I would recommend RMS to anyone wanting to sell/rent.
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Without doubt the worst ...
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1 Star Review
By : 'Disgruntled1'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NE12
Jun 18, 2014
People found this helpful7
Without doubt the worst estate agent I have ever had the misfortune to deal with for so many reasons I don't have time to waste listing so I will go with my number 1 complaint.... The branch manager David!! Everyone and I mean everyone I have spoken to since have all commented upon the catty, sly,... Read Full Review
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Disgruntled1 said about Rook Matthews Sayer
Services : Sales( Prospective Vendor/Buyer )Date: 18th Jun 2014
Without doubt the worst estate agent I have ever had the misfortune to deal with for so many reasons I don't have time to waste listing so I will go with my number 1 complaint.... The branch manager David!! Everyone and I mean everyone I have spoken to since have all commented upon the catty, sly, rude and obnoxious nature of this man.
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By : Helen Norris
May 22, 2018I could not agree more. David Machin is aggressive and rude and only interested in commission. By far the worst agent I've ever dealt with and never...
Potential tenant unavailable ...
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1 Star Review
By : 'Disappointed'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NE3
May 9, 2013
People found this helpful7
Potential tenant unavailable to get viewing, had to leave a note in the our empty property to contact us. EPC certificate took more than a month to arrive after payment had been long paid. No courtesy of returning any phone calls. Worst than... Read Full Review
Comments (0)Potential tenant unavailable to get viewing, had to leave a note in the our empty property to contact us.
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Disappointed Landlord said about Rook Matthews Sayer
Services : Letting( As a Owner )Date: 9th May 2013
Potential tenant unavailable to get viewing, had to leave a note in the our empty property to contact us.
EPC certificate took more than a month to arrive after payment had been long paid.
No courtesy of returning any phone calls.
Worst than terrible.
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