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Horbury, Wakefield WF4
4.7/5, 128 Reviews
94% Recommended
100% sales valuation accuracy
92% letting valuation accuracy
100% sales fee satisfaction
96% letting fee satisfaction
Welcome to Richard Kendall Estate Agent, selling and renting properties in the Wakefield and Pontefract area for over 45 years. We have 5 local offices throughout the Wakefield area, so whether you are looking to buy or rent, our staff are more than happy to help for your every requirement. Open 7 days a week at o
ur Wakefield, Pontefract, Ossett and Horbury locations; call in, telephone or email us today.
"Great advice &..."
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5 Star Review
Amanda
By : 'Sally'
Services : Letting(As a Owner)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : WF4
May 15, 2021
People found this helpful0
Great advice & service from Mandy. Couldn’t have wished for more, 5?highly recommended, did a great job of steering me through my first change of tenant.
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By : Richard Kendall Estate Agent
May 17, 2021Thanks so much for your review.
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Christine Stubbs
David Brimelow
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £81,000 | £295,000 |
| Lettings | 92% | 96% | £384 | £1,200 |
Areas covered
- WF4
Address
Richard Kendall Estate Agent
4 Cluntergate, Wakefield, West Yorkshire
WF4 5AG
01924 260022
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Richard Kendall Estate Agent Branches (View All 8)
We have 3 properties with you ...
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5 Star Review
Holly
By : 'Christine'
Services : Letting( As a Owner )
Rent PCM : £745
Would you recommend ? : Yes
Postcode : WF
Nov 8, 2022
People found this helpful0
We have 3 properties with you & everyone I have had dealings with have always been efficient & very helpful. On this occasion I would like to say, Holly Robinson was my contact & was super efficient dealing with the change over of tenants & getting the works required for the new... Read Full Review
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We have 3 properties with you & everyone I have had dealings with have always been efficient & very helpful.
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Christine Stubbs said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 8th Nov 2022
We have 3 properties with you & everyone I have had dealings with have always been efficient & very helpful.
On this occasion I would like to say, Holly Robinson was my contact & was super efficient dealing with the change over of tenants & getting the works required for the new tenant done. She responded to my emails almost immediately & very concisely. Thank you Holly you did a super job & I'm very grateful to you.
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Ryan, Carol and Mandy have ...
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5 Star Review
Carol
Amanda
By : 'Clare'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
Mar 3, 2022
People found this helpful0
Ryan, Carol and Mandy have been invaluable and my property is in safe hands as they manage it as if it was their own. They are invaluable in ensuring any problems are avoided and dealt with quickly. Thanks to all of... Read Full Review
Comments (1)Ryan, Carol and Mandy have been invaluable and my property is in safe hands as they manage it as if it was their own. They are invaluable in ensuring any problems are avoided and dealt with quickly.
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Clare said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 3rd Mar 2022
Ryan, Carol and Mandy have been invaluable and my property is in safe hands as they manage it as if it was their own. They are invaluable in ensuring any problems are avoided and dealt with quickly.
Thanks to all of you.
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By : Richard Kendall Estate Agent
Mar 3, 2022Thanks so much for your...
Awful ...
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1 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF1
Dec 9, 2021
People found this helpful0
Renting with Richard Kendall was an awful experience. As a first timer renting an actual property, Richard Kendall did a terrible job at making it a smooth process. The biggest issue I had was the lack of communication between myself and the Horbury office. When I tried to request an earlier... Read Full Review
Comments (1)Renting with Richard Kendall was an awful experience.
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Daniel said about Richard Kendall Estate Agent
Services : Letting( As a Tenant )Date: 9th Dec 2021
Renting with Richard Kendall was an awful experience.
As a first timer renting an actual property, Richard Kendall did a terrible job at making it a smooth process. The biggest issue I had was the lack of communication between myself and the Horbury office. When I tried to request an earlier move out date, I was told completely different information by members of the team that added to the pressure and stress of moving house.
Basic communication such as calling the Horbury office to get an alarm battery fixed or move our payment date was tedious and took time out of my busy schedule.
We was forcefully moved in to the property early just before Christmas 2020 (Wonderful time to rush us into a property lol) and lied to, that apparently the property had "People interested in it". We moved in with the idea from Richard Kendall that we was going to be renting the property for longer then we actually did. Fair enough the landlord wanted to sell the property but Richard Kendall should have notified us of this before we signed the contract. Again, another communication error from the team at the Horbury office. Not only did I find out we had to vacate the property in 6 months but I was pitched to on the same phone call asking if I'd like to buy the property which was even more degrading.
We have raised our concerns over the terrible service and communication but nothing improved.
A few week's prior to leaving, a member came to take pictures of the property the was renting and they had no idea we was moving out.
If you're looking to rent from Richard Kendall, I strongly advice you look elsewhere and save you time, money and stress dealing with the unprofessionalism. They're helpful in the beginning but once you sign the tenancy agreement it's a whole different experience.
I rented a HMO studio apartment from a different agency prior to renting with RK and in comparison, the quality of service here is awful.
The only redeeming quality is the house we rented was nice and when we did raise our issues with one of the members (Lucy, I think her name was) She actually cared about our experience.
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By : Richard Kendall Estate Agent
Dec 21, 2021We are sorry you have found reason to complain regarding our services in the rental department and have already been in commination with yourself since leaving this...
Fantastic ...
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5 Star Review
Kelly
Amanda
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : WF6
Dec 7, 2021
People found this helpful0
From first applying for a viewing, to application, and then moving in, has been exceptionally quick. I can't fault the service Kelly has given. Very friendly and quick to respond to all my questions ( and there's been a few lol) Richard Kendalls has been the best estate agents... Read Full Review
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David Brimelow said about Richard Kendall Estate Agent
Services : Letting( As a Tenant )Date: 7th Dec 2021
From first applying for a viewing, to application, and then moving in, has been exceptionally quick. I can't fault the service Kelly has given. Very friendly and quick to respond to all my questions ( and there's been a few lol) Richard Kendalls has been the best estate agents I've ever dealt with. Brilliant ??
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By : Richard Kendall Estate Agent
Dec 9, 2021Thanks so much for your...
I have been very pleased with ...
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5 Star Review
Matthew
Kelly
By : 'Helen'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : WF6
Dec 7, 2021
People found this helpful0
I have been very pleased with the service provided by Kelly resulting in my first tenant moving in today. I have been kept well informed throughout the whole process and have found Kelly to be very helpful. I look forward to maintaining a good relationship going forward in the... Read Full Review
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Helen Everitt said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 7th Dec 2021
I have been very pleased with the service provided by Kelly resulting in my first tenant moving in today. I have been kept well informed throughout the whole process and have found Kelly to be very helpful. I look forward to maintaining a good relationship going forward in the future.
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By : Richard Kendall Estate Agent
Dec 9, 2021Thanks so much for your...
Had a few experiences with ...
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5 Star Review
Amy
By : 'Jennifer'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WF3
Nov 11, 2021
People found this helpful0
Had a few experiences with Richard Kendall at Wakefield, quite shock to see so many bad reviews as I have always had a 5* service. Zoe and Amy was polite, helpful and constructive!! Thank you always going out of your... Read Full Review
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Jennifer said about Richard Kendall Estate Agent
Services : Letting( As a Tenant )Date: 11th Nov 2021
Had a few experiences with Richard Kendall at Wakefield, quite shock to see so many bad reviews as I have always had a 5* service. Zoe and Amy was polite, helpful and constructive!! Thank you always going out of your way.
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By : Richard Kendall Estate Agent
Nov 11, 2021Thank you for the 5*...
Amy was really helpful in ...
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4 Star Review
Amy
By : 'Richard'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
Nov 2, 2021
People found this helpful0
Amy was really helpful in finding tenants and setting up a managed tenancy. She gave good advice at every step of the... Read Full Review
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Richard said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 2nd Nov 2021
Amy was really helpful in finding tenants and setting up a managed tenancy. She gave good advice at every step of the way.
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By : Richard Kendall Estate Agent
Nov 3, 2021Thanks so much for your...
Renting with Richard ...
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5 Star Review
Kelly
By : 'Simon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF6
Oct 28, 2021
People found this helpful0
I’ve worked with Kelly and the rest of the team for 10+ years now. Made renting my property out extremely easy, keeping both myself and the tenants very happy. Would fully recommend. Great value, professional and caring... Read Full Review
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Simon Riley said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 28th Oct 2021
I’ve worked with Kelly and the rest of the team for 10+ years now. Made renting my property out extremely easy, keeping both myself and the tenants very happy. Would fully recommend. Great value, professional and caring service.
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By : Richard Kendall Estate Agent
Oct 29, 2021Thanks so much for your...
Exceptional ...
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5 Star Review
Matthew
By : 'Rachel'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : WF6
Sep 24, 2021
People found this helpful0
I’ve been with Richard Kendall for a number of years and have always been happy but my recent experience, particularly the support, advice and general all round exceptional customer service has to be called out! All your staff are amazing and so helpful but special thanks goes to Kelly ... Read Full Review
Comments (1)I’ve been with Richard Kendall for a number of years and have always been happy but my recent experience, particularly the support, advice and general all round exceptional customer service has to be called out!
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Rachel said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 24th Sep 2021
I’ve been with Richard Kendall for a number of years and have always been happy but my recent experience, particularly the support, advice and general all round exceptional customer service has to be called out!
All your staff are amazing and so helpful but special thanks goes to Kelly Scoffins and Matt Hemingway - truly outstanding, lovely people. They have helped make my experience totally stress free and when you’re incredibly busy in your own work/personal life it’s such a relief to feel you’re in safe hands and nothing is too much trouble.
Thank you so much, it’s very much appreciated
Rachel Lloyd (3 Gleneagles Court)
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By : Richard Kendall Estate Agent
Sep 27, 2021Thanks so much for your...
Excellent Estate ...
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5 Star Review
Jessica
Sallie
By : 'Gail'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF2
Sep 10, 2021
People found this helpful0
I have rented out a property with these agents for the past few years and they have been wonderful the whole way through. The staff are very friendly, supportive and professional. I would recommend them to anyone. They kept up with the six monthly checks and kept me up to date of any problems that... Read Full Review
Comments (1)I have rented out a property with these agents for the past few years and they have been wonderful the whole way through. The staff are very friendly, supportive and professional. I would recommend them to anyone. They kept up with the six monthly checks and kept me up to date of any problems that may have occurred. I recently got the property back to put on the for sale market and again I will only use Richard Kendall’s. Jessica Judd has been so helpful, supportive and understanding on a few issues we had when I got the property back and through her things have been resolved and sorted out. Thank you Jessica :)). I would also like to mention Sallie Boocock who again helped so much when problems arose with the tenancy, thank you Sallie:))
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Gail Brooks said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 10th Sep 2021
I have rented out a property with these agents for the past few years and they have been wonderful the whole way through. The staff are very friendly, supportive and professional. I would recommend them to anyone. They kept up with the six monthly checks and kept me up to date of any problems that may have occurred. I recently got the property back to put on the for sale market and again I will only use Richard Kendall’s. Jessica Judd has been so helpful, supportive and understanding on a few issues we had when I got the property back and through her things have been resolved and sorted out. Thank you Jessica :)). I would also like to mention Sallie Boocock who again helped so much when problems arose with the tenancy, thank you Sallie:))
If you are looking for good hard working committed estate agents don’t look any further than these.
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By : Richard Kendall Estate Agent
Sep 13, 2021Thank you for the...
Excellent service from start ...
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5 Star Review
Amy
By : 'Tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
Jul 28, 2021
People found this helpful0
Excellent service from start to finish very impressed, will definitely use Richard Kendall’s again but Amy special mention thanks for making process run... Read Full Review
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Tony said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 28th Jul 2021
Excellent service from start to finish very impressed, will definitely use Richard Kendall’s again but Amy special mention thanks for making process run smooth
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By : Richard Kendall Estate Agent
Jul 29, 2021Thanks so much for your...
I am very happy with the ...
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5 Star Review
Kelly
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WF6
Jul 26, 2021
People found this helpful0
I am very happy with the great service. Kelly was friendly, helpful and professional throughout the process. Would recommend going with Richard... Read Full Review
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Tom said about Richard Kendall Estate Agent
Services : Letting( As a Tenant )Date: 26th Jul 2021
I am very happy with the great service. Kelly was friendly, helpful and professional throughout the process. Would recommend going with Richard Kendall.
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By : Richard Kendall Estate Agent
Jul 27, 2021Thanks so much for your...
Great experience with Amanda, ...
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5 Star Review
Amanda
By : 'Amara'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : WF5
Jul 7, 2021
People found this helpful0
Great experience with Amanda, who helped me secure a great flat very quickly and did some negotiation on my behalf also. Extremely responsive and helpful throughout, making it a very smooth... Read Full Review
Comments (1)Was this helpful?:
Amara said about Richard Kendall Estate Agent
Services : Letting( As a Tenant )Date: 7th Jul 2021
Great experience with Amanda, who helped me secure a great flat very quickly and did some negotiation on my behalf also. Extremely responsive and helpful throughout, making it a very smooth process.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Jul 12, 2021Thanks so much for your...
Excellent service from start ...
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5 Star Review
Amanda
By : 'Leena'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
Jul 1, 2021
People found this helpful0
Excellent service from start to finish. Mandy driver was the letting agent I had been appointed to help me market my flat. She was excellent in keeping me in the loop for prospective tenants and advised me what was required regarding regulatory documents. Nothing was too much trouble overall and I ... Read Full Review
Comments (1)Excellent service from start to finish. Mandy driver was the letting agent I had been appointed to help me market my flat. She was excellent in keeping me in the loop for prospective tenants and advised me what was required regarding regulatory documents.
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Leena Mistry said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 1st Jul 2021
Excellent service from start to finish. Mandy driver was the letting agent I had been appointed to help me market my flat. She was excellent in keeping me in the loop for prospective tenants and advised me what was required regarding regulatory documents.
Nothing was too much trouble overall and I have to say it was a very smooth process from start to finish. This is why I use Richard Kendall as a landlord to find me a good reliable tennant. Nothing is too much trouble. They put me in touch with a decorator who gave me a very competitive quote to paint my flat.
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By : Richard Kendall Estate Agent
Jul 2, 2021Thanks so much for your...
Highly recommend Richard ...
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5 Star Review
Matthew
By : 'Belinda'
Services : Property Management
Would you recommend ? : Yes
Postcode : WF12
May 27, 2021
People found this helpful0
I have been extremely happy with the service I have had from Richard kendalls with regard to some houses I want them the fully manage. They have been excellent, efficient and professional to deal with. I would recommend them very... Read Full Review
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Belinda jackson said about Richard Kendall Estate Agent
Services : Property Management( )Date: 27th May 2021
I have been extremely happy with the service I have had from Richard kendalls with regard to some houses I want them the fully manage. They have been excellent, efficient and professional to deal with. I would recommend them very highly
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By : Richard Kendall Estate Agent
May 29, 2021Thank you for taking the time to leave a review for...
Well done Amy and the team!! ...
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5 Star Review
Amy
By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £745
Would you recommend ? : Yes
Postcode : WF4
May 20, 2021
People found this helpful0
Well done Amy and the team!! We had two properties to rent and we set the bar high. Through a lot of hard work and a very person service Amy found the ideal tenants for both properties.... Read Full Review
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Mark said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 20th May 2021
Well done Amy and the team!! We had two properties to rent and we set the bar high. Through a lot of hard work and a very person service Amy found the ideal tenants for both properties. Bravo!!
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
May 21, 2021Thanks so much for your...
Great advice & ...
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5 Star Review
Amanda
By : 'Sally'
Services : Letting( As a Owner )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : WF4
May 15, 2021
People found this helpful0
Great advice & service from Mandy. Couldn’t have wished for more, 5?highly recommended, did a great job of steering me through my first change of... Read Full Review
Comments (1)Great advice & service from Mandy.
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Sally said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 15th May 2021
Great advice & service from Mandy.
Couldn’t have wished for more, 5?highly recommended, did a great job of steering me through my first change of tenant.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
May 17, 2021Thanks so much for your...
Amy did not pass any of our ...
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1 Star Review
Amy
Jessica
By : 'Bethany'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF12
Apr 28, 2021
People found this helpful0
Amy did not pass any of our worries or extra photos at the time of check in and now Richard Kendall are trying to charge us for damage and issues that were already there although we have evidence to contradict them. She's unhelpful and honestly throughout our tenancy all she did was write... Read Full Review
Comments (1)Amy did not pass any of our worries or extra photos at the time of check in and now Richard Kendall are trying to charge us for damage and issues that were already there although we have evidence to contradict them.
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Bethany Hunnebell said about Richard Kendall Estate Agent
Services : Letting( As a Tenant )Date: 28th Apr 2021
Amy did not pass any of our worries or extra photos at the time of check in and now Richard Kendall are trying to charge us for damage and issues that were already there although we have evidence to contradict them.
She's unhelpful and honestly throughout our tenancy all she did was write snarky emails and was not any help at all.
Jessica did a great job at checkout however what she failed to assess was the prior move in pictures at the start of our tenancy. She has then gone on to lie and bend the truth about the issues at the property and has made up false information to TDS.
She promised our rent back which we had to chase for 3 weeks and still yet to get our undisputed deposit back and it's been a month.
AVOID AVOID AVOID
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By : Richard Kendall Estate Agent
Apr 30, 2021I am sorry that you have felt the need to place this review. Please rest assured the issues raised will be looked into and an email response will be sent to you. Thanks Carol Office...
Amy was superb throughout the ...
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5 Star Review
Amy
By : 'Karen'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : WF1
Apr 13, 2021
People found this helpful0
Amy was superb throughout the process of renting our property. She was professional and diligent in ensuring we got the right tenant. Amy was very informative with every applicant and responded quickly to any query. Thoroughly recommend Richard Kendall and... Read Full Review
Comments (1)Amy was superb throughout the process of renting our property.
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Karen Curren said about Richard Kendall Estate Agent
Services : Letting( As a Owner )Date: 13th Apr 2021
Amy was superb throughout the process of renting our property.
She was professional and diligent in ensuring we got the right tenant.
Amy was very informative with every applicant and responded quickly to any query.
Thoroughly recommend Richard Kendall and Amy.
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By : Richard Kendall Estate Agent
Apr 14, 2021Thanks so much for your...
Amanda ...
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5 Star Review
Amanda
By : 'Cherise'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : S71
Apr 12, 2021
People found this helpful0
Amanda Driver has been a god send, she has helped us rent a beautiful house and went above and beyond to get us it. Lovely lady, we owe her alot. Very efficient and... Read Full Review
Comments (1)Was this helpful?:
Cherise Clayton Morgan said about Richard Kendall Estate Agent
Services : Letting( As a Tenant )Date: 12th Apr 2021
Amanda Driver has been a god send, she has helped us rent a beautiful house and went above and beyond to get us it. Lovely lady, we owe her alot. Very efficient and professional.
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By : Richard Kendall Estate Agent
Apr 14, 2021Thanks so much for your...
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Tenant Fees
- THE RENT DUE UNDER THE TENANCY - A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT - A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT. - PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS: - PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED - PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION. - PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT - ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE - PAYMENT FOR A TV LICENSE - PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV) - GREEN DEAL CHARGE
Last Updated On 03/06/2019, 2:06 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.
The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.
Richard Kendall Estate Agent
46 Carlton Street
Castleford
WF10 1BA
When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.
Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.
After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.
As a Propertymark Protected agent, if you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymarkwebsite to download a complaint form.
Propertymark investigates complaints
against members where there is evidence the agent has breached Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 5/18/2022, 5:31:52 AM by allAgents
