The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.7/5, 128 Reviews
94% Recommended
100% sales valuation accuracy
92% letting valuation accuracy
100% sales fee satisfaction
96% letting fee satisfaction
Amy
By : 'Mark'
Services : Letting(As a Owner)
Rent PCM : £745
Would you recommend ? : Yes
Postcode : WF4
Well done Amy and the team!! We had two properties to rent and we set the bar high. Through a lot of hard work and a very person service Amy found the ideal tenants for both properties. Bravo!!
By : Richard Kendall Estate Agent
May 21, 2021Thanks so much for your review.
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.
The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.
Richard Kendall Estate Agent
46 Carlton Street
Castleford
WF10 1BA
When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.
Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.
After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.
As a Propertymark Protected agent, if you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymarkwebsite to download a complaint form.
Propertymark investigates complaints
against members where there is evidence the agent has breached Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 5/18/2022, 5:31:52 AM by allAgents
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 100% | £81,000 | £295,000 |
Lettings | 92% | 96% | £384 | £1,200 |
Richard Kendall Estate Agent
4 Cluntergate, Wakefield, West Yorkshire
WF4 5AG
01924 260022
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Holly
By : 'Christine'
Services : Letting( As a Owner )
Rent PCM : £745
Would you recommend ? : Yes
Postcode : WF
We have 3 properties with you & everyone I have had dealings with have always been efficient & very helpful. On this occasion I would like to say, Holly Robinson was my contact & was super efficient dealing with the change over of tenants & getting the works required for the new... Read Full Review
Carol
Amanda
By : 'Clare'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
Ryan, Carol and Mandy have been invaluable and my property is in safe hands as they manage it as if it was their own. They are invaluable in ensuring any problems are avoided and dealt with quickly. Thanks to all of... Read Full Review
By : Richard Kendall Estate Agent
Mar 3, 2022Thanks so much for your...
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF1
Renting with Richard Kendall was an awful experience. As a first timer renting an actual property, Richard Kendall did a terrible job at making it a smooth process. The biggest issue I had was the lack of communication between myself and the Horbury office. When I tried to request an earlier... Read Full Review
By : Richard Kendall Estate Agent
Dec 21, 2021We are sorry you have found reason to complain regarding our services in the rental department and have already been in commination with yourself since leaving this...
Kelly
Amanda
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : WF6
From first applying for a viewing, to application, and then moving in, has been exceptionally quick. I can't fault the service Kelly has given. Very friendly and quick to respond to all my questions ( and there's been a few lol) Richard Kendalls has been the best estate agents... Read Full Review
By : Richard Kendall Estate Agent
Dec 9, 2021Thanks so much for your...
Matthew
Kelly
By : 'Helen'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : WF6
I have been very pleased with the service provided by Kelly resulting in my first tenant moving in today. I have been kept well informed throughout the whole process and have found Kelly to be very helpful. I look forward to maintaining a good relationship going forward in the... Read Full Review
By : Richard Kendall Estate Agent
Dec 9, 2021Thanks so much for your...
Amy
By : 'Jennifer'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WF3
Had a few experiences with Richard Kendall at Wakefield, quite shock to see so many bad reviews as I have always had a 5* service. Zoe and Amy was polite, helpful and constructive!! Thank you always going out of your... Read Full Review
By : Richard Kendall Estate Agent
Nov 11, 2021Thank you for the 5*...
Amy
By : 'Richard'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
Amy was really helpful in finding tenants and setting up a managed tenancy. She gave good advice at every step of the... Read Full Review
By : Richard Kendall Estate Agent
Nov 3, 2021Thanks so much for your...
Kelly
By : 'Simon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF6
I’ve worked with Kelly and the rest of the team for 10+ years now. Made renting my property out extremely easy, keeping both myself and the tenants very happy. Would fully recommend. Great value, professional and caring... Read Full Review
By : Richard Kendall Estate Agent
Oct 29, 2021Thanks so much for your...
Matthew
By : 'Rachel'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : WF6
I’ve been with Richard Kendall for a number of years and have always been happy but my recent experience, particularly the support, advice and general all round exceptional customer service has to be called out! All your staff are amazing and so helpful but special thanks goes to Kelly ... Read Full Review
By : Richard Kendall Estate Agent
Sep 27, 2021Thanks so much for your...
Jessica
Sallie
By : 'Gail'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF2
I have rented out a property with these agents for the past few years and they have been wonderful the whole way through. The staff are very friendly, supportive and professional. I would recommend them to anyone. They kept up with the six monthly checks and kept me up to date of any problems that... Read Full Review
By : Richard Kendall Estate Agent
Sep 13, 2021Thank you for the...
Amy
By : 'Tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
Excellent service from start to finish very impressed, will definitely use Richard Kendall’s again but Amy special mention thanks for making process run... Read Full Review
By : Richard Kendall Estate Agent
Jul 29, 2021Thanks so much for your...
Kelly
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WF6
I am very happy with the great service. Kelly was friendly, helpful and professional throughout the process. Would recommend going with Richard... Read Full Review
By : Richard Kendall Estate Agent
Jul 27, 2021Thanks so much for your...
Amanda
By : 'Amara'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : WF5
Great experience with Amanda, who helped me secure a great flat very quickly and did some negotiation on my behalf also. Extremely responsive and helpful throughout, making it a very smooth... Read Full Review
By : Richard Kendall Estate Agent
Jul 12, 2021Thanks so much for your...
Amanda
By : 'Leena'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
Excellent service from start to finish. Mandy driver was the letting agent I had been appointed to help me market my flat. She was excellent in keeping me in the loop for prospective tenants and advised me what was required regarding regulatory documents. Nothing was too much trouble overall and I ... Read Full Review
By : Richard Kendall Estate Agent
Jul 2, 2021Thanks so much for your...
Matthew
By : 'Belinda'
Services : Property Management
Would you recommend ? : Yes
Postcode : WF12
I have been extremely happy with the service I have had from Richard kendalls with regard to some houses I want them the fully manage. They have been excellent, efficient and professional to deal with. I would recommend them very... Read Full Review
By : Richard Kendall Estate Agent
May 29, 2021Thank you for taking the time to leave a review for...
Amy
By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £745
Would you recommend ? : Yes
Postcode : WF4
Well done Amy and the team!! We had two properties to rent and we set the bar high. Through a lot of hard work and a very person service Amy found the ideal tenants for both properties.... Read Full Review
By : Richard Kendall Estate Agent
May 21, 2021Thanks so much for your...
Amanda
By : 'Sally'
Services : Letting( As a Owner )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : WF4
Great advice & service from Mandy. Couldn’t have wished for more, 5?highly recommended, did a great job of steering me through my first change of... Read Full Review
By : Richard Kendall Estate Agent
May 17, 2021Thanks so much for your...
Amy
Jessica
By : 'Bethany'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF12
Amy did not pass any of our worries or extra photos at the time of check in and now Richard Kendall are trying to charge us for damage and issues that were already there although we have evidence to contradict them. She's unhelpful and honestly throughout our tenancy all she did was write... Read Full Review
By : Richard Kendall Estate Agent
Apr 30, 2021I am sorry that you have felt the need to place this review. Please rest assured the issues raised will be looked into and an email response will be sent to you. Thanks Carol Office...
Amy
By : 'Karen'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : WF1
Amy was superb throughout the process of renting our property. She was professional and diligent in ensuring we got the right tenant. Amy was very informative with every applicant and responded quickly to any query. Thoroughly recommend Richard Kendall and... Read Full Review
By : Richard Kendall Estate Agent
Apr 14, 2021Thanks so much for your...
Amanda
By : 'Cherise'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : S71
Amanda Driver has been a god send, she has helped us rent a beautiful house and went above and beyond to get us it. Lovely lady, we owe her alot. Very efficient and... Read Full Review
By : Richard Kendall Estate Agent
Apr 14, 2021Thanks so much for your...