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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.3/5, 685 Reviews
84% Recommended
80% letting valuation accuracy
79% letting fee satisfaction
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By : 'G l'
Services : Letting(As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : EH10
AVOID AVOID AVOID AVOID AVOID Braemore are the worst rental agency in Edinburgh. They refuse to carry out repairs or any form of Maintenance at the properties they rent. Due to lack of Maintenance and repair even after repeated emails and calls, I ended up receiving a nasty cut in my hand due to poor beading/skirting. No replies as per from them. My flatmate has waited over a year for the shower to be replaced among a whole bunch of other repairs.... They will ignore all calls and emails the only way to get a response is to attend their office which is a like a scene from the walking dead a bunch of brain dead zombies sitting chatting away while the phones ring and ring. So please save yourself the drama and don't rent with this company! They good reviews you see are posted after they pressure tenants and property owners.
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https:\/\/www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http:\/\/www.legislation.gov.uk\/ssi\/2016\/133\/schedule\/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10/31/2017, 8:39:24 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 79.00% | £275 | £3,000 |
Braemore Sales & Lettings
92 Morningside Road, Edinburgh, City of Edinburgh
EH10 4BY
01316246666
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Albundy'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : EH11
Braemore's cost of repairs are mouth-watering & they probably make more money than landlords. Braemore would not return keys on termination of tenancy as they tried to infer outstanding power bill was the landlord's responsibility. Braemore held the tenant's deposit, therefore... Read Full Review
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Barry
By : 'Fiona'
Services : Letting( As a Owner )
Rent PCM : £1620
Would you recommend ? : No
Postcode : EH9
A complete shambles. One star is too many! From a landlord's perspective I would advise avoiding at all costs. Terrible communication, poor administrative processes in place. Errors from them on HMO certification, informing landlord of impending tenant departure, and even passing rent on to... Read Full Review
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By : 'Sophie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH6
They were alright when living in the property just slow to respond and fix issues. The worst part for me is that when I moved out and needed a reference they wanted to charge £24 for a reference letter. Can’t believe they get away with... Read Full Review
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By : 'G'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : EH10
AVOID AVOID AVOID AVOID AVOID Braemore are the worst rental agency in Edinburgh. They refuse to carry out repairs or any form of Maintenance at the properties they rent. Due to lack of Maintenance and repair even after repeated emails and calls, I ended up receiving a nasty cut in my hand... Read Full Review
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Rachel
Mark
By : 'P'
Services : Letting( As a Tenant )
Rent PCM : £797
Would you recommend ? : No
Postcode : EH8
Avoid. From a tenants perspective, Braemore provides a miserable service with. extremely poor communication. Frequent mistakes made with no... Read Full Review
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By : 'Aleks'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH6
My experience with Braemore has been absolutely terrible! This agency is not worth the hassle and they really don't care about their tenants. Me and my flatmate experienced 2 weeks without hot water and no washing machine! Our property manager was absolutely useless when it came to any... Read Full Review
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By : 'H'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : EH16
Would give zero stars if I could. Terrible experience over a 5 year period. Had at least 4 different property managers, no one seemed to know any previous notes or emails, impossible to get answers from, never answered the phone. Had to chase parking company, electric company etc because the agents ... Read Full Review
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Alex
By : 'name'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EH12
Excellent service from Alex McKinlay and Donna Reape though they were dealing with owners who live abroad and were unable to visit Scotland due to the pandemic conditions. Both were easy to talk to and very efficient and always provided sound advice. This was in sharp contrast to the dealings... Read Full Review
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Pauline
By : 'Julia'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EH14
Anybody there? I've come to Braemore by accident as my original agency was bought up by Braemore. And that's when the trouble started.... Information is only sporadically passed on. It's impossible to get hold of someone via phone. Emails are not answered, even when there are... Read Full Review
By : \'frustrated\'
May 14, 2021@Julia your experience mirrors mine. I am also changing to a new agent after very disappointing response rate and complete lack of...
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By : 'Pp'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EH9
I agree with all the shocking reviews. I was treated the same. I was with Alba fir years then back in 2019 the service was terrible. When tenants left they were charging for cleaning and repairs which were not being carried out. Check in reports were wrong and inaccurate. There was no apology... Read Full Review
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Michael
By : 'Alan'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : EH10
As an overseas Landlord (at the other end of the world) it is great to have confidence that your agent is taking care of your property and tenant. I have found Michael to both responsive and considerate in reaching the high level of management I have come to expect as a Landlord who has been with... Read Full Review
Reasonable for service being provided
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Paul
By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : EH11
My partner and I are currently securing a lease with Braemore and have thus far found the whole process to be simple and friendly. I enquired about the property and within 24 hours, had two possible viewing dates. I met Paul Davis on site and was welcomed in a both professional and friendly... Read Full Review
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Andras
By : 'Libby'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : EH6
We have a mouse infestation, and were told that because of the time of year, no pest control would be available until January. * told me that there is no such thing as emergency pest control, which I'm not sure is true. He also refuted that mice are a health hazard because "we're... Read Full Review
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By : 'Ivana'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KY12
Little adjustment of my original review left a year ago let's say...Now that tenancy experience is over I must share it with anyone interested to rent out with this agency. Even though this story may not come as a surprise to some of you but I was actually super disappointed and came to an... Read Full Review
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Fergus
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH5
* incompetent and rude property manager who we paid to make our lives worse. Here is just a flavour of our experience: - When moving in, we had an array of problems with the flat. We focused our attention on requesting that the broken table was removed. We contacted him 13 times over 3 months... Read Full Review
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By : 'Neil'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : EH7
Braemore have let our property for many years efficiently and covered just what we needed at a competitive rate. When it was time to sell they marketed the property excellently and managed the process in a timely... Read Full Review
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By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : EH3
Also had an appalling experience with this particular agency and property manager. Disgusted with the way he handled a significant problem at the beginning of the tenancy. Rude, passive aggressive tone for no reason at all; he won't take responsibility or help out - always looking to blame... Read Full Review
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Gary
Kjartan
By : 'Neil'
Services : Letting( As a Owner )
Rent PCM : £940
Would you recommend ? : No
Postcode : EH12
I have been letting my own home with Braemore for the past 12 years and in that time there have been no issues of concern - only 3 marketings and great tenants have been quickly found. The remarkable thing is that with Braemore Lettings - through their pervasive professionalism and dedicated... Read Full Review
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Fergus
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH3
Fergus was useless and rude. The worst property manager in my 7 years of renting. Do not go with Braemore if at all... Read Full Review
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By : 'Ben'
Services : Letting( As a Owner )
Rent PCM : £925
Would you recommend ? : No
Postcode : EH7
They may call themselves that but they couldn't let my flat for love nor money. Finally got rid of them and the new agent had a choice of two suitable tenants for me within one week. That was two and a half years ago and they still there. Not had any problems with them at all. Whereas... Read Full Review
