This is going to be a long one but PLEASE READ if you are considering renting. Where do we start... We viewed the property with Anton, loved it. Anton assured us that the carpets would be professionally cleaned and banisters would be put up on the stairs as we have small children. This being assured to us we secured the property the same day. We then proceeded with making sure all our documentation was scanned and sent to the office within the 48 hours. (We were moving from over 150 miles away) There was a 4 week wait until we could move in to the property because we had job ties etc. After sending the documentation in things went very quiet. My partner made a number of calls and also sent emails to Haybrook regarding our application. We never got a response back from them. When my partner did eventually get through to them, Sharon and Anton spoke with nothing but attitude to him. Their customer service is atrocious. We stated that we would like a second viewing and we were told that we did not have to have a second viewing and that people normally measure up curtains/windows etc on their first viewing?! (Really???) Fed up with their blatant rudeness we spoke to the main company, Spicerhaart and said we were unhappy with the way things were going. We had no clue where our application was and Sharon or Anton were always "busy" whenever we rang. The lady we spoke to at spicerhaart was lovely and very helpful. She rang Campo Lane to find out where our application was at and she got back to us within the hour. They had told her that they were just waiting on our character references and that everything was all okay otherwise. Great, we thought. Wrongggg. Cue two days before the 150 mile move to Barnsley and we get a text from Jordan saying that our employment reference emails weren't working, nor had the guarantor signed a very vital form (not our fault) and numerous other things weren't completed. We rang Jordan to find that numerous things hadn't been completed and that he was 80% sure the move would still be going ahead on the Friday. 80%!? Brilliant.... Cue myself and my partner stressing around trying to get everything sorted. Character reference emails werent even sent by Jordan until the day before we were due to move. LUCKILY we have a very understanding family and set of friends who would've bent over backwards to get us into this property as they knew how much stress we were already under from moving so far away. I had been previously letting and no reference was sent to my previous landlord for them to complete.... turns out Haybrook put on our contract that I was living with my partner at his parents address...less work for them I guess!! So cue moving day (14th) Bearing in mind we are moving 150 miles away so traffic on the motorway was always going to be an issue. We were due to get the keys at 230pm. We ended up collecting them at about 430pm. During this time Anton had spoken to my partner like something on the bottom of his shoe about us being late and was generally rude and unhelpful in an already really stressful situation for us. By the time we got to the office we just wanted the keys so signed everything and off we went. Now to check the inventory which was supposedly carried out by Katie Woodhead 2 days before the moving in date. In that time.... a thermostat had miraculously moved rooms, numerous inventory items had been taken away and the cooker/general kitchen was disgustingly dirty. No banisters had been put up and neither had the carpets been professionally cleaned so the property still stunk of cigerettes. The extractor fan was literally clouded with grease, the microwave had crumbs in it, the porch had offcuts of carpet covering glass, the post was a mountain at the doorway, plug sockets were hanging off the wall, the thermostat was also hanging out the wall, no carpet strips on doorways.. the list is endless!! Not only that, the electric and gas readings were from when the previous tenants had moved out.... not knowing this we thought we had used in excess of 100 units of electric in two days!! What a ridiculous system to have. We only clarified what had happened when we rang them. This has been the most stressful move EVER. Haybrook are cheap for a reason.. please please spend the extra money and go for someone else. We are still trying to rectify issues. We have met the landlord and he's lovely and very helpful. We have come to the conclusion that we are really not the only unlucky ones... word of mouth is a powerful thing and speaking to a number of people we have found that we are not the only ones to have beared the brunt of Haybrook's terrible customer service and property management .Sort your attitudes out! Spicerhaart will be receiving a complaint shortly.