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YOPA
4.7/5, 1863 Reviews
90% Recommended
95% sales valuation accuracy
94% sales fee satisfaction
Yopa is an award-winning estate agency that has helped over 30,000 customers find their dream home. Your expert estate agent will tailor your sale to suit you, potentially helping you complete an average of 25 days faster than other agencies. And with fees that could save you thousands compared to the high street,
you can rest easy knowing that the cost of your move is fair from the beginning.
We know that peace of mind is important, which is why you can check the progress of your sale at any time online, and even talk to your agent outside of office hours, when most other estate agencies are closed. It’s just one reason we’re proud to be rated ‘excellent’ on Trustpilot based on thousands of customer reviews.
The UK's largest customer review website for the property industry.
YOPA
Building 4, Hatters Lane,,WD18 8YF
Certified Customer Experience
Report Summary
Report generated on (10 May 2025 @ 07:03:25)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Emily Russell on 21st Apr 2025
1 Star Review
AVOID! AVOID! AVOID! Diabolical experience from start to finish. I’m not the first to note the shocking incompetence of David Rothwell at Yopa who was assigned to market and sell our Preston (Lancashire) property and I have no doubt I won’t be the last. Extremely poor communication from the moment you sign up and boy, do I wish I hadn’t! Doesn’t answer callsvoicemailstexts… nothing literally weeks at a time… the longest response time was 6 WHOLE WEEKS!! Zero feedback from viewings, mainly because he wasn’t completing the viewings but was still marking them as ‘complete’ or ‘cancelled on the system! Our property was vacant so David was supposed to be conducting all of the viewings. I took it upon myself to contact all of the people on The Hub to ask feedback- some said they were rejected a viewing because they’d been told by the agent we had taken it off the market, some who were marked as ‘complete’ never even had a viewing because David himself was a noshow, one lady who was very keen to buy said she tried numerous times to get a viewing but the appointment kept getting cancelled by the agent! On the advert, the virtual tour didn’t upload properly and was of poor quality, listing went live prior to approval and our requested changes were never actioned. No For Sale sign 3 months.THREE VIEWINGS IN 98 DAYS. Tried to make me go to auction which was absolutely ridiculous and unnecessary!! I had no choice but to estate agents and still had to pay the pleasure of doing so. Whole experience was utterly bizarre and dodgy. Complaint filed. Ombudsman contacted. Moved to Guildhall who were great and sold our property within 2 weeks of switching!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Yopasux on 3rd Jan 2025
1 Star Review
Total garbage, agent had no understanding of the market, the area of the pricing, only got us a single viewing in 6 months from someone who wasn't even in a position to purchase, had to give it up as a bad job.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Belinda Maddox on 24th Nov 2024
5 Star Review
We completed on our flat sale in September. Liza was very helpful, supportive and professional, easy to contact and chased proceedings when necessary. She explained Yopa's pricing options very clearly so that we were able to select with confidence the appropriate one for our sale. She kept us informed all the way through the proceedings. I will have no hesitation in using her again if we have another property transaction, nor of recommending her to others. Thank you Liza.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Pip on 21st Nov 2024
1 Star Review
Absolutely awful company please avoid. It’s very true you get what you pay for. Traditional estate agents are good at what they do for a reason do not use these cowboys. All they want is your money they have absolutely zero interest in selling your house
The Yopa model is to get instructions by pricing the properties high so more people use them, they’ll sign you up for the buy now pay in 10 months time and continually badger you to reduce your asking price until you’ve had enough and bin them off. But wait you then have to pay them even though they’ve done nothing to help sell your house. Please avoid it WILL be the worst decision you ever make!!!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Sherali on 14th Nov 2024
1 Star Review
I am of the view that this is a waste of time and I have committed to make payment with no feedback, no viewing absolutely nothing.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"Can’t handle..."
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1 Star Review
Kenny
By : 'Lauren'
Services : Sales(As a Buyer)
Sold price : £260000
Would you recommend ? : No
Postcode : G72
Jul 18, 2021
People found this helpful1
I recently bought a house through Yopa. The sellers of the house were in no rush to move out, which was ideal for us because we had to sell our flat in order to purchase the house. This was no big deal at the time, and we got Kenny in to value our flat. We lived in a highly popular area where flats sell in about 1.5 weeks. We were advised by several people to get multiple valuations done and I’m glad we did! He didn’t value it as much as the other estate agent, so we picked the other person, as anyone would. (We are talking a £10k difference). He scoffed when we said how much we thought our flat was worth (we ended up getting way more than that). My boyfriend told him on a call that we picked a different estate agent. He was absolutely unprofessional and angry on the call. He subsequently sent us nasty and cheeky messages. As if this wasn’t bad enough, he tried to get the sellers of the house to pull out and take a £12k less offer. All out of spite because we didn’t pick him. To be clear, once the property is sold the estate agent should only be there for advice, not controlling the whole operation and contacting solicitors etc. An email came directly from him to the sellers lawyers and our lawyers basically saying they were going to take this lesser offer all because we were in a chain and they wanted the missives signed within three weeks. This is hilarious because the missives were all finished on our end for months before the sellers signed them on their end (1 week before the move in date) To this day, I’m unsure if the sellers of the house even know he did that as their reviews said “stress free” and threatening to pull out and take lower offers is not stress free. The lawyers had to get involved and everything, because he was technically breaking the law/ it was extremely frowned upon. The sellers lawyers had to threaten to not represent them if they went any further with pulling out. Also, we were meant to meet him outside the house to get our keys, and he had let himself in to the house and was running about the house and garden? Very strange that he thought he could just let himself into our house before we arrived. Is this normal?? The house was ours and had nothing to do with an estate agent at that point, so I feel it was very very inappropriate and unprofessional to let himself in like that.
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By : Kenny
Jul 18, 2021I am upset at the accusations being made against me as they lack foundation. With regards to my frustration at them not choosing me, they had asked me to come out on a Saturday morning to value their flat which I did. I gave them an estimated value based upon recent sale prices in the area. As I advise every client, this is only an estimate and it is down to the surveyor who carries out the home report what their value will be. They told me on the Saturday that their cousin might buy it from them and they would know on Sunday and let me know, but they specifically said that if that didn’t go ahead they would use me. When I followed up with a phone call on the Monday, they told me they had decided to use their solicitor to sell. However I subsequently found out from the surveyor that they had already been instructed the previous Friday so my visit had all been a waste time, hence my frustration. It is common practice for a buyer to use the same estate to sell as it keeps everything under the one roof and we can update clients with progress etc so it tends to be a smoother process. On the sale of theirs, it transpired that they had sold it to someone who also had a property to sell. I have a duty of care to my client and I advised them off this as they had a specific date to move into their new build and it put this at risk as they have a young family and I just wanted everything to go through as they were worried they may lose their new house. After some consideration, they instructed me to speak to the buyer who had been 2nd at the closing date which is not breaking any laws, however once the solicitors were notified it was sorted out and it was decided that the original purchase would stand. On the day of completion, I made myself available to be there to hand over keys to save them a journey into the solicitor in Glasgow to collect: I had several completions that day and had been taking photos of happy buyers with their keys standing next to my ‘sold’ board for my social media/ The seller had put the board in the back garden which was only accessible from the back door. The previous owners had invited me into the property prior to them leaving 10mins before the buyers arrived so I didn’t feel I was doing anything wrong and simply wanted the for sale board in the picture, however the buyers declined to have their picture taken. I always try and go the extra mile for every client, whether it’s the seller or the buyer and I will continue to do my best for everyone.
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Latest Reviews
Emily Russell
Belinda Maddox
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 95% | 94.00% | £24,500 | £28,250,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 16 | 6 | 2 | 1 | 1359 | 89 | 242 | 23 | 65 | 60 |
Address
YOPA
Building 4, Hatters Lane,, Watford, Hertfordshire
WD18 8YF
0333 305 0202
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- 09:00 - 17:30
- 10:00 - 14:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dreadful ...
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1 Star Review
By : 'Emily'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Would you recommend ? : No
Apr 21, 2025
People found this helpful
AVOID! AVOID! AVOID! Diabolical experience from start to finish. I’m not the first to note the shocking incompetence of David Rothwell at Yopa who was assigned to market and sell our Preston (Lancashire) property and I have no doubt I won’t be the last. Extremely poor communication from the moment ... Read Full Review
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Emily Russell said about YOPA
Services : Sales( As a Vendor )Date: 21st Apr 2025
AVOID! AVOID! AVOID! Diabolical experience from start to finish. I’m not the first to note the shocking incompetence of David Rothwell at Yopa who was assigned to market and sell our Preston (Lancashire) property and I have no doubt I won’t be the last. Extremely poor communication from the moment you sign up and boy, do I wish I hadn’t! Doesn’t answer callsvoicemailstexts… nothing literally weeks at a time… the longest response time was 6 WHOLE WEEKS!! Zero feedback from viewings, mainly because he wasn’t completing the viewings but was still marking them as ‘complete’ or ‘cancelled on the system! Our property was vacant so David was supposed to be conducting all of the viewings. I took it upon myself to contact all of the people on The Hub to ask feedback- some said they were rejected a viewing because they’d been told by the agent we had taken it off the market, some who were marked as ‘complete’ never even had a viewing because David himself was a noshow, one lady who was very keen to buy said she tried numerous times to get a viewing but the appointment kept getting cancelled by the agent! On the advert, the virtual tour didn’t upload properly and was of poor quality, listing went live prior to approval and our requested changes were never actioned. No For Sale sign 3 months.THREE VIEWINGS IN 98 DAYS. Tried to make me go to auction which was absolutely ridiculous and unnecessary!! I had no choice but to estate agents and still had to pay the pleasure of doing so. Whole experience was utterly bizarre and dodgy. Complaint filed. Ombudsman contacted. Moved to Guildhall who were great and sold our property within 2 weeks of switching!
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Total garbage, agent had no ...
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1 Star Review
Ali
By : 'Yopasux'
Branch : London, Building 4, Hatters Lane,
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : DE56
Jan 3, 2025
People found this helpful0
Total garbage, agent had no understanding of the market, the area of the pricing, only got us a single viewing in 6 months from someone who wasn't even in a position to purchase, had to give it up as a bad ... Read Full Review
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Yopasux said about YOPA
Services : Letting( Property Management )Date: 3rd Jan 2025
Total garbage, agent had no understanding of the market, the area of the pricing, only got us a single viewing in 6 months from someone who wasn't even in a position to purchase, had to give it up as a bad job.
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Liza made things ...
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5 Star Review
liza
By : 'Belinda'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £123500
Would you recommend ? : Yes
Postcode : WV6
Nov 24, 2024
People found this helpful0
We completed on our flat sale in September. Liza was very helpful, supportive and professional, easy to contact and chased proceedings when necessary. She explained Yopa's pricing options very clearly so that we were able to select with confidence the appropriate one for our sale. She kept ... Read Full Review
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Belinda Maddox said about YOPA
Services : Sales( As a Vendor )Date: 24th Nov 2024
We completed on our flat sale in September. Liza was very helpful, supportive and professional, easy to contact and chased proceedings when necessary. She explained Yopa's pricing options very clearly so that we were able to select with confidence the appropriate one for our sale. She kept us informed all the way through the proceedings. I will have no hesitation in using her again if we have another property transaction, nor of recommending her to others. Thank you Liza.
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Avoid or face paying them for ...
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1 Star Review
Alan
By : 'Pip'
Branch : London, Building 4, Hatters Lane,
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : IP
Nov 21, 2024
People found this helpful1
Absolutely awful company please avoid. It’s very true you get what you pay for. Traditional estate agents are good at what they do for a reason do not use these cowboys. All they want is your money they have absolutely zero interest in selling your house The Yopa model is to get ... Read Full Review
Comments (0)Absolutely awful company please avoid. It’s very true you get what you pay for. Traditional estate agents are good at what they do for a reason do not use these cowboys. All they want is your money they have absolutely zero interest in selling your house
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Pip Pip said about YOPA
Services : Sales( Prospective Vendor/Buyer )Date: 21st Nov 2024
Absolutely awful company please avoid. It’s very true you get what you pay for. Traditional estate agents are good at what they do for a reason do not use these cowboys. All they want is your money they have absolutely zero interest in selling your house
The Yopa model is to get instructions by pricing the properties high so more people use them, they’ll sign you up for the buy now pay in 10 months time and continually badger you to reduce your asking price until you’ve had enough and bin them off. But wait you then have to pay them even though they’ve done nothing to help sell your house. Please avoid it WILL be the worst decision you ever make!!!
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I am of the view that this is ...
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1 Star Review
By : 'Sherali'
Branch : London, Building 4, Hatters Lane,
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : GU22
Nov 14, 2024
People found this helpful0
I am of the view that this is a waste of time and I have committed to make payment with no feedback, no viewing absolutely ... Read Full Review
Comments (0)Was this helpful?:
Sherali Lakhani said about YOPA
Services : Sales( Prospective Vendor/Buyer )Date: 14th Nov 2024
I am of the view that this is a waste of time and I have committed to make payment with no feedback, no viewing absolutely nothing.
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Offer not handled ...
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1 Star Review
Leza
By : 'Mohammed'
Branch : London, Building 4, Hatters Lane,
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CB1
May 27, 2024
People found this helpful0
This is specific to Yopa - Cambridge. The agent did not provide any feedback from the vendor on the offer made. She spoke with me on the phone after I made the offer (in writing) saying the offer is low and that she would communicate to the vendor (as she has to as per Estate Agents Act). ... Read Full Review
Comments (1)This is specific to Yopa - Cambridge.
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Mohammed Sha said about YOPA
Services : Sales( Prospective Vendor/Buyer )Date: 27th May 2024
This is specific to Yopa - Cambridge.
The agent did not provide any feedback from the vendor on the offer made.
She spoke with me on the phone after I made the offer (in writing) saying the offer is low and that she would communicate to the vendor (as she has to as per Estate Agents Act). Then disappeared until 9 days later when I emailed to ask. Not professional.
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By : Leza Baldwin
May 28, 2024Dear Mohammed, I am sorry you felt the need to leave me a 1-star review, to explain again at the point of your offer, which is on our transparent YopaHub system and discussed with the owner at the...
Yopa Toffee ...
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1 Star Review
Ben
By : 'ANGELA'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions
Sold price : £180000
Would you recommend ? : No
Postcode : NR30
May 12, 2024
People found this helpful0
They couldn't sell toffees in a Toffee Factory, disgraceful, please for your own sanity don't ask them to sell your house, they need to go back to basics and learn what a phone is, and learn that when a customer calls, ...answer it, because it might mean they want to view a house.... ... Read Full Review
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ANGELA said about YOPA
Services : Online Auctions( )Date: 12th May 2024
They couldn't sell toffees in a Toffee Factory, disgraceful, please for your own sanity don't ask them to sell your house, they need to go back to basics and learn what a phone is, and learn that when a customer calls, ...answer it, because it might mean they want to view a house.... horrendous experience with prospective house buyers all complaining about the lack of service they've received.
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Kenny, the local Yopa agent, ...
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5 Star Review
Kenny
By : 'Florin'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : ML1
Apr 22, 2024
People found this helpful0
Kenny, the local Yopa agent, was really efficient, responsive and provided great support and advice throughout the ... Read Full Review
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Florin Ghita said about YOPA
Services : Sales( As a Buyer )Date: 22nd Apr 2024
Kenny, the local Yopa agent, was really efficient, responsive and provided great support and advice throughout the process!
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All went well with Yopa with ...
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2 Star Review
Angela
By : 'Mr'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £447000
Would you recommend ? : No
Postcode : DG5
Dec 20, 2023
People found this helpful1
All went well with Yopa with the local Agent Angela being helpful and efficient. The sale happened after a small 2 week hiccup and the the money was with our solicitor who paid us the balance after having paid Bill's including nearly £3000 to yopa. Problem being we had already paid ... Read Full Review
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Mr John Nelson said about YOPA
Services : Sales( As a Vendor )Date: 20th Dec 2023
All went well with Yopa with the local Agent Angela being helpful and efficient. The sale happened after a small 2 week hiccup and the the money was with our solicitor who paid us the balance after having paid Bill's including nearly £3000 to yopa. Problem being we had already paid Yopa 4 months earlier. So we have paid twice which off course should be no problem because they'd send us the double payment. After 20 days we still have not been paid. I really cant believe they would keep someone's money for more than a few days. It's a disgrace.
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extremely rude bad staff ...
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1 Star Review
By : 'khan'
Branch : London, Building 4, Hatters Lane,
Services : Property Management
Sold price : £290000
Would you recommend ? : No
Postcode : S7
Oct 7, 2023
People found this helpful0
extremely rude bad staff sheffield people not use them ... Read Full Review
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khan said about YOPA
Services : Property Management( )Date: 7th Oct 2023
extremely rude bad staff sheffield people not use them please
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Once you have paid the buyers ...
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1 Star Review
By : 'Lucy'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions
Sold price : £190500
Would you recommend ? : No
Postcode : OX4
Sep 27, 2023
People found this helpful3
We viewed a flat in Oxford which was marketed by Yopa and up for auction. The empty property had no chain, had initially been brought to the market a year earlier, and had two failed sales. We used the 'buy now' service on the site and immediately paid the required £6,900 buyer's ... Read Full Review
Comments (0)We viewed a flat in Oxford which was marketed by Yopa and up for auction. The empty property had no chain, had initially been brought to the market a year earlier, and had two failed sales. We used the 'buy now' service on the site and immediately paid the required £6,900 buyer's fee required to remove the property from the market. Two months later, the sales process has become protracted and the communication from the seller's solicitor to ours has stalled. As things stand, we have already invested close to £7000 in this process (not including solicitors fees so far) and are frustrated and dissatisfied.
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Lucy Gallagher said about YOPA
Services : Online Auctions( )Date: 27th Sep 2023
We viewed a flat in Oxford which was marketed by Yopa and up for auction. The empty property had no chain, had initially been brought to the market a year earlier, and had two failed sales. We used the 'buy now' service on the site and immediately paid the required £6,900 buyer's fee required to remove the property from the market. Two months later, the sales process has become protracted and the communication from the seller's solicitor to ours has stalled. As things stand, we have already invested close to £7000 in this process (not including solicitors fees so far) and are frustrated and dissatisfied.
We contacted our Yopa agent, stating that we were tempted to withdraw from the process if things did not move along and if communication from the sellers did not sharpen. We explained the appeal of the purchase from our perspective was that sellers wanted a swift and a smooth sale, and that, despite being a cash buy and the surveys apparently already in place, it did not look to complete within the Yopa contract's fifty six business day window.
My expectation was that he would assist with moving things along and liaising with the seller - that is the role of the agent. Instead, he phoned me from his car and rather than helpful, it was clear that he was irritated and annoyed. His response was that we were getting the property 'reduced', that he wasn't prepared to show us the property again if were planned to withdraw. He complained that he wouldn't get paid if we withdrew and that this was all a draw on his time, which he clearly resented, and questioned how he was 'supposed to get hold of a solicitor' on a Friday afternoon. Only after we reminded him that his issue should be with the seller rather than us, did he say he would chase them. When we asked for another viewing of the flat, he said that he wasn't inclined to show us round on a Sunday because he could be spending time with his family instead. His suggestion to sort the issue out with the delays was for us to simply stop asking so many questions about the property, stating that he himself had previously bought properties without completing full conveyancing due diligence and that we could do the same.
We expected Yopa and our Yopa agent to help with this process from start to finish, not simply provide a finders service. It is clear, however, that once we paid that buyers fee and now that we are financially locked in, the 'friendly friendly' approach has been dropped, and our agent no longer feels any obligation to be helpful or even polite and that, as buyers, our requests are regarded as unreasonable and clearly an enormous irritation. The Yopa agent set-up allows for overly familiar and unprofessional communications from the agent and lines to be crossed, which would likely not occur in an office.
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Richard Fentum - Nottingham. ...
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5 Star Review
Richard
By : 'July'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : NG3
Aug 30, 2023
People found this helpful0
Going with Richard Fentum to sell my house was absolutely the best decision. Richard clearly is an experienced Estate Agent, whose honest and no nonsense approach was very refreshing. My house was sstc after just 4 days, and his advice on both my sale and with property I wanted to buy was very much ... Read Full Review
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July Woolley said about YOPA
Services : Sales( As a Vendor )Date: 30th Aug 2023
Going with Richard Fentum to sell my house was absolutely the best decision. Richard clearly is an experienced Estate Agent, whose honest and no nonsense approach was very refreshing. My house was sstc after just 4 days, and his advice on both my sale and with property I wanted to buy was very much appreciated, nothing was too much trouble - always at the end of the phone. Thank you Richard, you're an absolute gem, Yopa are lucky to have you. July Woolley
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Best if your buying not ...
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1 Star Review
Callum
By : 'Melissa'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : No
Postcode : SA15
Aug 30, 2023
People found this helpful0
Felt completely conned by our agent who 1. Over valued the property massively leading us to put the property on the market - a realistic valuation would not have. Not only this bit he was more interested in a quick sale and not pushing for more than he was in what was best for us the seller. The ... Read Full Review
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Melissa bowskill said about YOPA
Services : Sales( As a Vendor )Date: 30th Aug 2023
Felt completely conned by our agent who 1. Over valued the property massively leading us to put the property on the market - a realistic valuation would not have. Not only this bit he was more interested in a quick sale and not pushing for more than he was in what was best for us the seller. The attitude was you may as well take the offer. his attitude was appealing no accountability and left us out of pocket seeing as you have to pay their fees sale or not after you’ve engaged them . Complete rip off.
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Terrible and completely ...
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1 Star Review
Phil
By : 'Kam'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : S1
May 17, 2023
People found this helpful1
Under no circumstances use Phil Williams (Yopa Sheffield) to sell your house. When trying to get your business he will appear friendly and professional. However, as soon as the contract is signed with Yopa to sell the property you will be staggered by his ineptitude (and likely never hear from him ... Read Full Review
Comments (0)Under no circumstances use Phil Williams (Yopa Sheffield) to sell your house. When trying to get your business he will appear friendly and professional. However, as soon as the contract is signed with Yopa to sell the property you will be staggered by his ineptitude (and likely never hear from him again). When I signed the contract with Phil Williams to sell my property it was not with the expectation that my property would definitely sell, but I did expect he would act in a professional manner to give the best chance of a sale. However, my experience of dealing with Mr Williams has included:
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Kam Bains said about YOPA
Services : Sales( As a Vendor )Date: 17th May 2023
Under no circumstances use Phil Williams (Yopa Sheffield) to sell your house. When trying to get your business he will appear friendly and professional. However, as soon as the contract is signed with Yopa to sell the property you will be staggered by his ineptitude (and likely never hear from him again). When I signed the contract with Phil Williams to sell my property it was not with the expectation that my property would definitely sell, but I did expect he would act in a professional manner to give the best chance of a sale. However, my experience of dealing with Mr Williams has included:
- A terrible property write-up containing numerous mistakes that materially impacted the chance of a sale (such as incorrectly stating that the property only had 99 years left on it lease). Also marking the property as “Under Offer or Sold SSC” (even though no such offer existed) so that the advert couldn’t be seen by potential buyers unless they changed the filter to include properties that had an offer or were sold subject to contract (unlikely).
- Property photographs that look like they had been taken by a 5 year old that had just been given their first camera phone.
- Failure to reply to my many phone calls/voicemails/text messages to discuss feedback, changes I wanted to make to the advert, and offers. He completely disappeared!
I have been through the Yopa Complaints process, and they agreed with me on Mr Williams conduct, upholding my complaint. Mr Williams has also been reported to Trading Standards. However, Yopa have only offered to reduce my bill by £250 from £1299 to £1049. Quite what they think Mr Williams has done to deserve this apart from submit an awful write-up and pictures to a couple of property portals I’m not sure. As far as Mr Williams appears to be concerned, as soon as you sign the contract, he will get paid anyway regardless of whether he manages to see the property or not - therefore any level of professional standards and conduct disappear (as does he).
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Yopa promised the earth but ...
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1 Star Review
By : 'Parabaz'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions
Would you recommend ? : No
Postcode : SS7
Apr 29, 2023
People found this helpful1
Yopa promised the earth but spectacularly failed to deliver. The local agent was confident of selling in a matter of hours but, several months later, no sale and only 3 viewings. The approach is completely passive- take a few (unprofessional looking) photos, upload to the usual sites and sit back. ... Read Full Review
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Parabaz said about YOPA
Services : Online Auctions( )Date: 29th Apr 2023
Yopa promised the earth but spectacularly failed to deliver. The local agent was confident of selling in a matter of hours but, several months later, no sale and only 3 viewings. The approach is completely passive- take a few (unprofessional looking) photos, upload to the usual sites and sit back. No attempt was made to assist and every interaction was customer led- they did not make contact at any stage. All communications were answered- eventually. Poor and to be avoided.
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Shockingly bad!!! Avoid at ...
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1 Star Review
Neill
By : 'Carol'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : No
Postcode : GL52
Apr 27, 2023
People found this helpful0
Shockingly bad!!! Avoid at all costs. Neil Challinor (Gloucestershire) literally stopped returning our calls and messages once SSTC and we needed help. YOPA get paid either way so effort and care are zero both on a local and head office level. I have bought and sold numerous times but our ... Read Full Review
Comments on Agent Fees
Bad! I would rather have paid three times more and got looked after. P.S. You need an option for “I tried to sell a property”
Comments (1)Shockingly bad!!! Avoid at all costs. Neil Challinor (Gloucestershire) literally stopped returning our calls and messages once SSTC and we needed help.
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Carol Fennell said about YOPA
Services : Sales( As a Vendor )Date: 27th Apr 2023
Shockingly bad!!! Avoid at all costs. Neil Challinor (Gloucestershire) literally stopped returning our calls and messages once SSTC and we needed help.
YOPA get paid either way so effort and care are zero both on a local and head office level. I have bought and sold numerous times but our experience has defied belief! Negligent, lazy, unprofessional, totally uncaring.
It was also a probate sale so we thought we could trust YOPA to help ensure that all ran smoothly. Big mistake!
There are lots of other shocking reviews out there too, I only wish I had read them before trusting YOPA and being badly let down and wasting a large amount of time and money.
YOPA were/are trading at a massive loss, probably due to all the above, and should be closed down if they are not providing the service they are paid for. They use the word “smooth” in their marketing which is false advertising based on our experience.
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By : Neill Challinor
Apr 27, 2023This person is hitting out at Yopa and myself due to a buyer of her property reducing their offer, following a survey which showed some major problems with the property, and would have cost a lot of...
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1 Star Review
By : 'Jurgita'
Branch : London, Building 4, Hatters Lane,
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SK3
Dec 9, 2022
People found this helpful2
AVOID YOPA Not worth even one star. Absoliute waste of time and money, nerves. Signed with them unfortunatelly in spring. Stockport,Manchester agent talked me into fixed price plan with them. Stupid me agreed as market was really good for sellers and had really high confidence in my property as ... Read Full Review
Comments (0)AVOID YOPA
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Jurgita Bilyte said about YOPA
Services : Letting( As a Owner )Date: 9th Dec 2022
AVOID YOPA
Not worth even one star. Absoliute waste of time and money, nerves. Signed with them unfortunatelly in spring. Stockport,Manchester agent talked me into fixed price plan with them. Stupid me agreed as market was really good for sellers and had really high confidence in my property as good location, modern finish etc and there it started. Loads of interest, viewings, 4 offers straight away. Stockport afent offered to choose one of them with the highest offer as according to her she did all the searches and buyer provided all the proves and documents needed. Few month later-no progress in sale- comes out buyer and his wife both lives from benefits!!!????......how its possible to miss by estate agent?! 3 offers been refused for the one who lives from benefits and obviuosly couldnt get a mortgage.
House back on market-another few offers again advised to choose one of them-withdrown offer..long story short-4 withdrown offers one after another. Finally 5th offer. Seems promissing. Agent garanteed she is on the case, chasing solicitors,buyer and there is a delay from the buyers side but she spoke to him and he definately keep to buy it. Started to get bad feeling and contacted the buyer myself to find out he withdrown the offer as well few days before and agent knew it as well part of the withdraw reason is yopa agent delaying the process as he booked and paid for the survey but agent canceled the date and didnt offer, got back with another ( yopa agent at that time was telling me she is on the case and chasing everyone). At that time was so stressed as had to pay 2 mortgages and lost confidence in yopa and its agent that offered €10.000 discount to the buyer myself to save the sale which he agreed to. Process continued but this time me comunicating to the buyer directly as after confronting yopa agent about not checks been done previuosly,not confirming viewings on yopa hub and them expiring, declining the servey date etc etc she told me not to contact her again and blocked me on watsapp at 10pm in the evening. Even she unblocked me the following morning didnt want to speak to her ever again and she didnt have a clue what she was doing or simply was not interested in selling the house as she had me signd fixed price sale fee nomatter sold or not. At the end I couldnt manage the sale myself as had no experiance/knowledge in the sale process and had no any kind of help even shown inerest from yopa team how its going so had to say no to the buyer who tried to lower price even more and choose another estate agent.
Yopa head office/complain team.
After few withdrown offers and specially after first accepted offer from the person on the benefits I contacted the yopa main office and requested a new agen as I beleaved I have full right for that if one is incompetent and find out that thats the only one they have in Stockport but will look into speaking with her about what is going on. Main office even asked why I havent checked the buyers incomes ( buyer on benefits) when asked if wasnt it agents job person shut up. Straight away I got a call from the agent telling me because of my complaint she is refusing to process the sale even she booked 7 viewings for tonight unless I call head office and take my complain down ( there were no viewings on yopa hub booked at all but appeared straight away within minutes after she called me...obviuosly me still hoping for the happy ending called yopa back and agreed to give them another chance.
Send a complain again about not having another agen, agent being incompetent, rude while replaying my messages, delaying sales, buyer complaying about the agent, agent texting me not to contact her again and blocking me on watsapp at 10pm even we spoke to her few hours ago and it was 4-5 hours since the conversation and text/block. Unblocking me in the morning. For me agent telling not to contact her and yopa not being able to offer the new one is contract termination from yopa side and leaving me on my own so why should I pay them? Aparantly I will have even they partly accepted thier fault ( partly?!) And offered me £200 discount on final price I have to pay them in February by email. Bit later got another email telling because I didnt confirmed that I accepted the offer of minus £200 offer is canceled and I again have to pay in full IOI is it a joke?! Complain department ignoraly was emailing me that they tried calling me but was no answer so asking for another time they can call me. Telling them the time. Waiting for the call,staiering at the phone and them email-I didnt answer! IOI called myself spoke to some guy who was very "concerned and apologetic"told he will call back with the answers-guess if he did?!
Now yopa agent told not to contact her, no other agent available. I was forced to find another agency and due to pay £1200 for yopa in February.
PLEASE AVOID
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My local yopla agent, ian was ...
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5 Star Review
By : 'Lynn'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions
Would you recommend ? : Yes
Postcode : L15
Dec 6, 2022
People found this helpful0
My local yopla agent, ian was very knowledgable and helpful when guiding me through the valuation process of my property ... Read Full Review
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Lynn said about YOPA
Services : Online Auctions( )Date: 6th Dec 2022
My local yopla agent, ian was very knowledgable and helpful when guiding me through the valuation process of my property .
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5* All the ...
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5 Star Review
Chris
By : 'Martin'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : CM14
Aug 29, 2022
People found this helpful0
Chris has been great from start to finish, couldnt ask for more. Saving a huge amount on Fees and the service has been outstanding I feel we are getting more for our Fee than what he previous agent did for over double (and didnt sell) ... Read Full Review
Comments (0)Chris has been great from start to finish, couldnt ask for more. Saving a huge amount on Fees and the service has been outstanding
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Martin said about YOPA
Services : Sales( As a Vendor )Date: 29th Aug 2022
Chris has been great from start to finish, couldnt ask for more. Saving a huge amount on Fees and the service has been outstanding
I feel we are getting more for our Fee than what he previous agent did for over double (and didnt sell)
5*
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5 Star Review
Chris
By : 'Elizabeth'
Branch : London, Building 4, Hatters Lane,
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CM2
Aug 21, 2022
People found this helpful0
If Carlsberg did estate agents it would be Chris. Helped me from start to finish and no question was too big or too small, made me feel like I was his only client, so friendly and does everything he can to help you through the ... Read Full Review
Comments (0)If Carlsberg did estate agents it would be Chris.
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Elizabeth Bankes said about YOPA
Services : Sales( As a Vendor )Date: 21st Aug 2022
If Carlsberg did estate agents it would be Chris.
Helped me from start to finish and no question was too big or too small, made me feel like I was his only client, so friendly and does everything he can to help you through the process.
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